Comments on Installing OTRS 2.14 (Open source Ticket Request System) on CentOS 4.4

Installing OTRS 2.14 (Open source Ticket Request System) on CentOS 4.4 OTRS is a trouble ticket system with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. This How-To is specifically intended to help install and run OTRS (http://www.otrs.org). It is not intended to go over using, configuring, or administering OTRS. For those types of questions, please refer to the OTRS website.

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By: Dooyun Kim

I am using CentOS 5.x and wondering if it's okay to use this script on v5.x.

If not, any plan to update it?

By: Linux ETC

I was just able to install OTRS v2.3.2 from the above instructions on CentOS 5.2 just fine, so I would say they are relatively current.

One difference with my installation (which also has DotProject and Drupal based web sites running in full) is that under the Apache part (2) of editing the /etc/httpd/conf/httpd.conf file with

LoadModule perl_module modules/mod_perl.so

was not needed, but then there is another sys admin that did the Drupal work so this could have been added as a result of one of those two other applications on this same server (have to love virtual web hosting! )

HTH and good luck with it!

Linux ETC

 

By: Jeremy

When I try to go to /otrs/installer.pl it gives me a error 500, when I go and have a look at the error.log it says: Premature end of script headers: installer.pl Any idead how I fix this? I installed at a CentOS 5.0 w/ OTRS 2.3.4

By: Anonymous

I installed with Redhat 8 rpm on CentOS5 and there is no problem. Just follow the steps before you reach otrs installation and then install the otrs Redhat package.

By: Anonymous

We installed OTRS using the tutoril and everything went well. The server is a linux plesk server. But when we access the OTRS url we get the error "403"(Forbidden). The URL we use is of the format http://domain.com/otrs/index.pl.

 In the backend we get the error as shown below.

 

=======================

 [Sun Jan 31 11:42:57 2010] [error] [client x.x.x.x] Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden: /var/www/vhosts/domain.com/httpdocs/otrs/bin/cgi-bin/index.pl
[Sun Jan 31 11:42:59 2010] [error] [client x.x.x.x.] Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden:

 

=======================

 

We have made sure that the "FollowSymLinks" is added as apache directive in httpd.conf and http.include of the domain.

 

Please share with me whether there is any resolution for this issue.

 

Thank you. 

By: Anonymous

everything worked fine for me at centos 5.2, but when i try to login with root@localhost and pass root, i just log in to a completely white page..any ideas? thanx you

By: prob

i installed otrs in centos 5.2,everything went well,but when i write root@localhost and the pass "root",nothing happend,and my broswer goes to a completely white/blank page,any idea? Thank you.

By: Mauricio Wittenberg

Hi, I'm having exactly the same problem in Centos 5.5. Did you ever manage to solve the problem?

Thanks,

 MDWN

By: Kenu

Hi, I'm getting the same problem. I'm using centos 6.4 and otrs 3.3. Did you solve the problem? Thanks.