How to install Bugzilla 5.0 on CentOS 7

This HowTo will walk you through the installation of Bugzilla 5.0 on CentOS 7. Bugzilla is an advanced bug tracking system, developed by the Mozilla Foundation (the organization that develops the famous Firefox browser). Bugzilla allows you to track defects and code changes in your applications, allows you to communicate in your dev team easily and submit and review patches.

Prerequisites for CentOS

Internet Connection

You should have a minimal CentOS 7 installation with the latest updates and IP address and hostname set. Your machine should be able to reach the internet. If you can not reach the internet directly and you have to use a proxy server, you should configure yum to use a proxy by editing /etc/yum.conf. Add the following lines (change them to your needs):

# The proxy server - proxy server:port
# The account details for yum connections
# proxy_username=yum-user
# proxy_password=qwerty

When we use command line tools, that require internet access and you are behind a proxy server, make sure you always execute the following two commands before using commands that need an internet connection:

export http_proxy=
export https_proxy=

With this method, you should be able to use this How-to even if you are behind a proxy.


Security-Enhanced Linux (SELinux) is a mandatory access control (MAC) security mechanism implemented in the kernel. It is an excellent security mechanism but it will break Bugzilla until an official Bugzilla 5.0 rpm-package is released that will also configure SELinux. So at this point we will set SELinux to permissive mode. In this mode, SELinux is enabled but it will not enforce the security policy.

Disable SELinux

Execute the following command to change SELinux mode from enforcing to permissive.

sudo sed -i 's/^SELINUX=enforcing$/SELINUX=permissive/g' /etc/selinux/config

The file should now look like this:

# This file controls the state of SELinux on the system.
# SELINUX= can take one of these three values:
#     enforcing - SELinux security policy is enforced.
#     permissive - SELinux prints warnings instead of enforcing.
#     disabled - No SELinux policy is loaded.
# SELINUXTYPE= can take one of three two values:
#     targeted - Targeted processes are protected,
#     minimum - Modification of targeted policy. Only selected processes are protected.
#     mls - Multi Level Security protection.

After that change, reboot your machine.

Account used for installation

If not explicitly told otherwise, all commands in this How-to are executed as the user 'installer' that is an administrative user on the CentOS 7 machine and is allowed to execute commands with 'sudo'.

Additional Repositories

We will need a lot of packages that are not in the official CentOS repositories, therefor we enable an additional repository on our CentOS box.

Enable Epel repository

Execute the following commands to enable the epel repository.

sudo yum install deltarpm epel-release
sudo yum update

Info: You have to accept the epel GPG key when installing the first package from the epel repository.

Install Apache with mod_ssl and mod_perl

sudo yum install httpd httpd-devel mod_ssl mod_ssl mod_perl mod_perl-devel

This will install Apache, mod_ssl, mod_perl and wget with all of the needed dependencies.

Enable and start httpd.service

CentOS 7 uses systemd, so we will enable and start Apache the 'systemd way'.

Start httpd.service

sudo systemctl start httpd.service

Check status of httpd.service

sudo systemctl status httpd.service

This command should tell you, that httpd.service is running (some lines stripped out)

httpd.service - The Apache HTTP Server
   Loaded: loaded (/usr/lib/systemd/system/httpd.service; disabled)
   Active: active (running) since Tue 2015-08-04 11:18:03 CEST; 6s ago
 Main PID: 11930 (/usr/sbin/httpd)

Permanently enable httpd.service

After verifying the above output we enable httpd.service for autostarting with:

sudo systemctl enable httpd.service

The system will automatically create a symbolic link to enable http.service for automatic starting.

Open port 80 in the local firewall to allow HTTP requests

CentOS 7 is using FirewallD, so we have to use firewall-cmd to change the firewall setting to allow incoming connections on port 80 (HTTP).

sudo firewall-cmd --zone=public --add-port=80/tcp --permanent
# success
sudo firewall-cmd --reload
# success

Test the Apache web server

Use a browser and open http://ip-of-your-server/ (replace ip-of-your-server with the IP address of your server). You should see the Apache Test Page. - Apache is working!

Install MariaDB

CentOS 7 comes with MariaDB instead of MySQL. MariaDB is an open source equivalent to MySQL. To install MariaDB execute the following commands:

sudo yum install mariadb-server mariadb mariadb-devel php-mysql

Make MariaDB autostarting at boot

To autostart MariaDB at boot, we set it up as a service the same way we did before with httpd.service. Execute the following three commands to start, check the status and enable MariaDB as a permanent service:

sudo systemctl start mariadb.service
sudo systemctl status mariadb.service
sudo systemctl enable mariadb.service

Set MariaDB root password

Open an SQL prompt into your MariaDB server by executing the following command:

mysql -u root

You should land on the MariaDB prompt. In the following commands, you have to replace myrootpassword with the password you want to use for your MariaDB root user!

MariaDB [ (none) ]> SET PASSWORD FOR 'root'@'localhost' = PASSWORD('myrootpassword');
Query OK, 0 rows affected (0.00 sec)
MariaDB [ (none) ]> \q

Now try if you can login with the root user

mysql -u root -p
Enter password: myrootpassword
Welcome to the MariaDB monitor. Commands end with ; or \g.
Your MariaDB connection id is 5
Server version: 5.5.41-MariaDB MariaDB Server
Copyright (c) 2000, 2014, Oracle, MariaDB Corporation Ab and others.
Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.
MariaDB [ (none) ]> \q

Set max_allowed_packets for MariaDB

Bugzilla needs a minimum size of 'max_allowed_packet' configured within MariaDB. So let us change the generic MariaDB configuration to set the 'max_allowed_packet' size to 4 MBytes.
Open '/etc/my.cnf' with your editor and add the following lines below the '[mysqld]' section:

# Bugzilla
# maximum allowed size of an attachment upload
#change this if you need more!

After that change the entire 'my.cnf' looks like this:

# Disabling symbolic-links is recommended to prevent assorted security risks
# Settings user and group are ignored when systemd is used.
# If you need to run mysqld under a different user or group,
# customize your systemd unit file for mariadb according to the
# instructions in

# Bugzilla
# maximum allowed size of an attachment upload
#change this if you need more!


# include all files from the config directory
!includedir /etc/my.cnf.d

The changes will take affect after restaring MariaDB.

sudo systemctl restart mariadb.service

Additional Packages

Bugzilla needs a lot of additional packages, mainly perl-related, some preriquisites to make the perl modules work and a setup to be able to download and install perl modules. Therefor we install all necessary dependencies. We also make sure, that we

DO NOT INSTALL the package perl-homedir, because this would break the Bugzilla installation.

('perl-homedir' would install perl modules in user folders which won't be accessible by Bugzilla so absolutely do not install it!)

The following command will make sure perl-homedir is not installed and will install the other required packages:

sudo yum install gcc gcc-c++ graphviz graphviz-devel patchutils gd gd-devel wget perl* -x perl-homedir

About 1300 packages will be installed!

Install Bugzilla

Now that we have all the preparing done we are ready to download the latest Bugzilla, create the database for it and do some final setup.

Create a database for Bugzilla

To create a database for Bugzilla on our MariaDB server we have to open the MariaDB root prompt again:

mysql -u root -p
Enter password: myrootpassword

Welcome to the MariaDB monitor. Commands end with ; or \g.
Your MariaDB connection id is 5
Server version: 5.5.41-MariaDB MariaDB Server
Copyright (c) 2000, 2014, Oracle, MariaDB Corporation Ab and others.
Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.

At the MariaDB root prompt enter the following commands to create a the database 'bugs' and allow the user 'bugs' to fully access it. (Please change 'bugsuserpassword' to your password!)

MariaDB [ (none) ]> create database bugs;
Query OK, 1 row affected (0.00 sec)
MariaDB [ (none) ]> grant all on bugs.* to [email protected] identified by 'bugsuserpassword';
Query OK, 0 row affected (0.00 sec)
MariaDB [ (none) ]> \q

Download and extract Bugzilla

While there are different options to get BugZilla, we use wget to download the tarball We want to get the Stable Release (5.0).

wget ''

After the download is complete, we extract the archive:

tar -xzvf bugzilla-5.0.tar.gz

Copy Bugzilla folder to webserver folder

Now let's copy the extracted folder (bugzilla-5.0) to it's target loation (/var/www/html/bugzilla) with the following command

sudo cp -R ./bugzilla-5.0/ /var/www/html/bugzilla/

Final setup using Bugzilla's installation script

The following commands must be executed as the root user, therefor we open a root shell with the following command:

sudo su
[[email protected] installer]#

Our prompt has now a '#' at the end, meaning we are root. Please be careful with all the commands now! The howto will now always show the prompt to tell you that you should be root to execute the commands!

Now (as root) we we change to the webserver folder where bugzilla resides

[[email protected] installer]# cd /var/www/html/bugzilla
[[email protected] bugzilla]#

Now execute the following command to let the Bugzilla installation script check the status of our setup

[[email protected] bugzilla]# ./

Usually the output of the above command will tell us, that some perl modules are missing from our installation (optional and required ones) and that we have to install at least the required ones to be able to continue. You could of course install all the required (and if you like) the optional modules by hand executing the commands the installation script will show you, but with this single command you will install all necessary perl modules at once (required and optional). So let's execute it:

[[email protected] bugzilla]# /usr/bin/perl --all

The setup script will now setup a temporary CPAN configuration and tries to install all of the perl modules Bugzilla needs (required and optional). Only some minor warnings should appear during the process.

At the end, let's again verify the status of the installation by executing

[[email protected] bugzilla]# ./

All dependencies should be okay now, except one module ( DBD-Oracle (v1.19)  which is not found. This is okay because this module will only install if it finds a working Oracle installation which we do not have!

The setup script will now show the following text:

Reading ./localconfig...

This version of Bugzilla contains some variables that you may want to
change and adapt to your local settings. The following variables are
new to ./localconfig since you last ran

create_htaccess, webservergroup, use_suexec, db_driver, db_host,
db_name, db_user, db_pass, db_port, db_sock, db_check,
db_mysql_ssl_ca_file, db_mysql_ssl_ca_path, db_mysql_ssl_client_cert,
db_mysql_ssl_client_key, index_html, interdiffbin, diffpath,

Please edit the file ./localconfig and then re-run
to complete your installation.

So as stated above we open ./localconfig with our editor and change it to our needs. Here is the one I used (comments removed), make sure you change the database names and passwords to your needs!

$create_htaccess = 1;
$webservergroup = 'apache';
$use_suexec = 0;
$db_driver = 'mysql';
$db_host = 'localhost';
$db_name = 'bugs';
$db_user = 'bugs';
$db_pass = 'bugsuserpassword';
$db_port = 0;
$db_sock = '';
$db_check = 1;
$db_mysql_ssl_ca_file = '';
$db_mysql_ssl_ca_path = '';
$db_mysql_ssl_client_cert = '';
$db_mysql_ssl_client_key = '';
$index_html = 0;
$interdiffbin = '/bin/interdiff';
$diffpath = '/bin';
$site_wide_secret = 'ifKuihguW8nlxLcxeNU4whHzFbxDIGWSvtR6S7Ul38cFQn004YDcVzuBJfnF8M9X';

Now let's run the setup script again. It should now detect the correct database configuration and starting to access the MariaDB server for a final setup.

[[email protected] bugzilla]# ./

Output (some lines stripped)

Adding new table bz_schema...
Initializing bz_schema...
Creating tables...
Converting attach_data maximum size to 100G...
Setting up choices for standard drop-down fields:
   priority bug_status rep_platform resolution bug_severity op_sys
Creating ./data directory...
Precompiling templates...done.
Fixing file permissions...
Initializing "Dependency Tree Changes" email_setting ...
Initializing "Product/Component Changes" email_setting ...
Marking closed bug statuses as such...
Creating default classification 'Unclassified'...
Setting up foreign keys...
Setting up the default status workflow...
Creating default groups...
Setting up user preferences...

Looks like we don't have an administrator set up yet. Either this is
your first time using Bugzilla, or your administrator's privileges
might have accidentally been deleted.

Enter the e-mail address of the administrator:

Now follow the prompts and finalize your setup (use your values for the answers here!):

Enter the e-mail address of the administrator: [email protected]
Enter the real name of the administrator: Der PCFreak
Enter a password for the administrator account: adminpassword
Please retype the password to verify: adminpassword
[email protected] is now set up as an administrator.

When everything went fine you should see:

Creating initial dummy product 'TestProduct'...

Now that you have installed Bugzilla, you should visit the 'Parameters'
page (linked in the footer of the Administrator account) to ensure it
is set up as you wish - this includes setting the 'urlbase' option to
the correct URL. complete.

At this point we are nearly done. Execute the following line to comment out a line in the .htaccess file that the Bugzilla installation script created:

[[email protected] bugzilla]# sed -i 's/^Options -Indexes$/#Options -Indexes/g' ./.htaccess

Configure Apache to host our Bugzilla installation

Apache still does not know anything about Bugzilla. So let's create the file /etc/httpd/conf.d/bugzilla.conf with the following content to introduce our Bugzilla website to the httpd.service.

<VirtualHost *:80>

DocumentRoot /var/www/html/bugzilla/
<Directory /var/www/html/bugzilla>
AddHandler cgi-script .cgi
Options +Indexes +ExecCGI
DirectoryIndex index.cgi
AllowOverride Limit FileInfo Indexes

After the file has been created we restart Apache for the changes to take effect:

[[email protected] bugzilla]# systemctl restart httpd.service

Switch back to normal user

Working as root is no longer required, you can use sudo now if you need root privileges. So exeute the following command to exit the root shell:

Test the Bugzilla installation with your browser

Use a browser and open http://ip-of-your-server/ (replace ip-of-your-server with the ip address of your server). You should now see the Bugzilla page instead of the default Apache Test Page.
You can now login with the credentials you provided to the Bugzilla installation script. In this How-To this was:

Email Address: [email protected]
Password     : adminpassword

Voila! You have now a working Bugzilla 5.0 installation on CentOS 7. You can now continue to setup the details of Bugzilla within the Bugzilla web interface.

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20 Comment(s)

Add comment


From: Ron Stamm

Thank you so much for this tutorial. It is very well written and easy to follow!

From: Bill Bailey

Thank you so much for this tutorial. I know they take a long time to put together and debug. It was very detailed, I found zero errors or omissions.

From: umailtonikhil

Thank you for the excellent write detailed write up. It is really useful. I could install everything successfully. But at the end, when I try to open the Bugzilla web interface, I am seeing "Internal Server Error". Please help. The errors in the error_log is as follows: [Fri Jan 15 01:44:15.552736 2016] [core:notice] [pid 21502] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND' [Fri Jan 15 01:44:25.497747 2016] [cgi:error] [pid 21503] [client] AH01215: (13)Permission denied: exec of '/var/www/html/bugzilla/index.cgi' failed [Fri Jan 15 01:44:25.498329 2016] [cgi:error] [pid 21503] [client] End of script output before headers: index.cgi

From: vincebhh

@umailtonikhil please check

you have to change the bugzilla.conf such that the line

AllowOverride Limit FileInfo Indexes


AllowOverride Limit FileInfo Indexes Options AuthConfig

Then everything should work just fine.

From: akashraje

Thanks your comment was lifesaver.

Can you please what exactly happen due to those lines.

From: Soumya Shanta Ghosh

This suggestion really helped. I am able to get rid of Internal Server Error and login to Bugzilla.

From: Mark Sellers

Suggesting to disable SELinux until an official package is released is a bad idea. Doesn't anyone know how to configure SELinux so that it can support Bugzilla?

From: Pawel Skalka

Brilliant tutorial! I failed installing Bugzilla several times before reading this. Following your instructions made it very easy. Very clear explanation at each step. Thank you!

From: Tim

This tutorial was very helpfu. Great job, and thank you!

From: Ahmed K.

Thank you for the tutorial. It is very clear.

I would like to add two important points though, based on our experience installing bugzilla on CentOS 7.2, that would save others time trying to debug Internal Server errors or the famous Forbidden error:

- I had to turn off selinux, was causing so many issues and it is not a requirements in my environment

- Didn't use the .htaccess file in the main directory. All configurations I've done in httpd.conf using <Directory>

- This one is very important: Make sure to use AuthConfig with the line:

AllowOverride Limit FileInfo Indexes Options AuthConfig

From: krishnendu

after doing everything i am seeing below message


Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log. 

From: krishnendu

After completing this steps i have rebooted the server and got this message



Can't locate Math/Random/ in @INC (@INC contains: . lib/x86_64-linux-thread-multi lib /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5) at Bugzilla/ line 17. BEGIN failed--compilation aborted at Bugzilla/ line 17. Compilation failed in require at Bugzilla/ line 30. BEGIN failed--compilation aborted at Bugzilla/ line 30. Compilation failed in require at Bugzilla/ line 20. BEGIN failed--compilation aborted at Bugzilla/ line 20. Compilation failed in require at Bugzilla/ line 22. BEGIN failed--compilation aborted at Bugzilla/ line 22. Compilation failed in require at line 23. BEGIN failed--compilation aborted at line 23. Compilation failed in require at /var/www/html/bugzilla/index.cgi line 15. BEGIN failed--compilation aborted at /var/www/html/bugzilla/index.cgi line 15.


For help, please send mail to the webmaster ([email protected]), giving this error message and the time and date of the error.  

From: djp

Found the same issues.  There is SOMETHING in the step:

[[email protected] bugzilla]# /usr/bin/perl --all

SOMETHING that leads to a variety of perl modules being installed into /root/perl5 rather than someplace more appropriate like /usr/lib64/perl5 or /usr/share/perl5.


From: Bram


Why do you recommend disabling SELinux?

What errors did you encounter?

It should not be necessary to disable SELinux anymore. Probably all you need is to set some booleans.


From: Matt B

Only issue I ran into was needing to modify bugzilla.conf per Ahmed's instructions (see bold).

#/etc/httpd/conf.d/bugzilla.conf<VirtualHost *:80>DocumentRoot /var/www/html/bugzilla/</VirtualHost><Directory /var/www/html/bugzilla>AddHandler cgi-script .cgiOptions +Indexes +ExecCGIDirectoryIndex index.cgiAllowOverride Limit FileInfo Indexes Options AuthConfig</Directory>

From: Ron

Great tutorial. There were no issues the whole way thru. Bra-vo!

From: ThomasG.

Great tutorial. It was very helpful. Thank you.

From: djp

Think one needs to add "--global" to the step:

[[email protected] bugzilla]# /usr/bin/perl --all --global

From: Anugrah Gupta

Great tutorial. Was able to easily install. 

@vincebhh: Thank you. I encountered same error and found the solution from your comment.

From: Luca

Hi, I get this:

Software error: Can't locate Email/Sender/ in @INC (@INC contains: . lib/x86_64-linux-thread-multi lib /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5) at Bugzilla/ line 27. BEGIN failed--compilation aborted at Bugzilla/ line 27. Compilation failed in require at Bugzilla/ line 22. BEGIN failed--compilation aborted at Bugzilla/ line 22. Compilation failed in require at line 23. BEGIN failed--compilation aborted at line 23. Compilation failed in require at /var/www/html/bugzilla/index.cgi line 15. BEGIN failed--compilation aborted at /var/www/html/bugzilla/index.cgi line 15.

For help, please send mail to the webmaster ([email protected]), giving this error message and the time and date of the error.


Any ideas?