2.6 Installation Part II

Open http://server1.example.com/otrs/installer.pl within your preferred browser. A wizard will guide you through the installation.

Read the license agreement (GPL v2) - proceed if you agree with it.

Insert the MySQL root user password that you set at step 2.4 and insert a password for the otrs database user.

The database has been created.

Insert your server's FQDN, your company name and select the standard language.

Finished.

Finally restart the Apache server.

/etc/init.d/httpd restart

2.7 Access

Open http://server1.example.com/otrs/index.pl within your preferred browser and log in with the username "root@localhost" and the password "root".

You should take a look at the OTRS documentation to find out how to use the web interface.

2.8 Essential Commands

Start OTRS:

service otrs start

Stop OTRS:

service otrs stop

Show the OTRS status:

service otrs status

Restart OTRS:

service otrs restart

3 Links

• Fedora: http://fedoraproject.org/
• OTRS: http://otrs.org/