MySQL

Now, we have to create the database:

mysqladmin –u root –p create dialer

We will be prompted for a password, enter the same password from the installation, this server should not be public, hence disabling the root user is not mandatory (but equally recommended), if you want to disable it, you can follow these steps:

mysql -u root -p

mysql> use mysql;
mysql> update user set user="remoteroot" where user="root";
mysql> flush privileges;
mysql> quit

Asterisk

Now, we have to patch and install our Asterisk sources. If you already have am asterisk server in place, make sure you have the correct sources.

cd /usr/src
tar zvfx asterisk-1.4.24.1.tar.gz

Aplying the patches:

cd /usr/src/gnudialer
patch -p1 < manager.c.sendevent.14.txt

If you are using asterisk 1.2.x you need to replace the file previous for manager.c.both-patches.txt. When asked for a file to patch, write /usr/src/asterisk-1.4.24.1/main/manager.c

If you are using Asterisk 1.2.x:

patch -p1 < channel.c.hangup_callerid_ast12.diff

If you are using Asterisk 1.4.x:

wget http://dynx.net/ASTERISK/gnudialer/channel.c.hangup.1418.diff.txt
patch -p1 < channel.c.hangup.1418.diff.txt

When asked for a file to patch, write /usr/src/asterisk-1.4.24.1/main/channel.c

Now, we can compile asterisk, if you have not succesfully applied the patches, the GNUDialer will not work.

cd ..
cd asterisk-1.4.24.1
./configure
make menuconfig
make
make install
make samples
make config

We now test our asterisk, it should say "Asterisk Ready", then we escape with CTRL+C

asterisk -vvvvvvvc

asterisk

AstCRM 1.1.6

AstCRM is the web frontend for the agent, is written in Java and is where the Agent logins so he can start receiving calls.

mkdir /var/www/cgi-bin
chmod 755 /var/www/cgi-bin
cd /usr/src/gnudialer/astcrm-1.1.6
nano Makefile

[...]
DOCROOT=/var/www/html/
[...]

and leave as

[...]
DOCROOT=/var/www/
[...]

Open the file get.h and under #include <string> add #include <cstdlib>.

#include <iostream>
#include <string>
#include <cstdlib>

Same for submitinfo.cpp and under #include <string> add #include <cstdlib>.

#include <iostream>
#include <fstream>
#include <string>
#include <cstdlib>
#include <vector>
#include <signal.h>
#include <sys/time.h>
#include <mysql.h>
#include "cam2closer.h"

Now, compile and install:

make
make install

Open the file /var/www/cgi-bin/astcrm.conf and configure:

leave-this
root      # If you change it, put the real MySQL username
1234      # The password from the install
localhost # The database host
dialer    # The database

GNUDialer Puff r181

Once we have all the requirements in place and working, we can install the dialer. First we add the dialer contexts to Asterisk:

cp /usr/src/gnudialer/dialer.conf.14 /etc/asterisk/dialer.conf
echo "#include \"dialer.conf\" " >> /etc/asterisk/extensions.conf

cp /usr/src/gnudialer/gnudialer.conf.EXAMPLE /etc/gnudialer.conf
cp /usr/src/gnudialer/gdhosts.conf.EXAMPLE /etc/gdhosts.conf
updatedb #this is important

Now, we have to open /etc/asterisk/manager.conf and make sure it looks like this (back up before saving):

[general]
displaysystemname = yes
enabled = yes
port = 5038
bindaddr = 0.0.0.0
displayconnects = yes
timestampevents = yes

[dialer]
secret = 1234
read = system,call,log,verbose,command,agent,user
write = system,call,log,verbose,command,agent,user
permit=0.0.0.0/0.0.0.0

[crm]
secret = 1234
read = call,agent,user
write = call,agent,user
permit=0.0.0.0/0.0.0.0

Open the file /etc/gnudialer.conf and configure:

1234      # GNUDialer admin Password
root      # If you change it, put the real MySQL username
1234      # The password from the install
localhost # The database host
dialer    # The database name
dialer    # The username from manager.conf
1234      # The secret from manager.conf
localhost # host of the asterisk (yes, we can control remote machines)
5038      # The manager port

cd /usr/src/gnudialer
nano Makefile

Look for

[...]
DOCROOT=/var/www/html/
[...]

and leave as

[...]
DOCROOT=/var/www/
[...]

We now have to add some stuff to the source code, this is because (I think) the different gcc versions used in the debugging process.

Open dialeradmin.cpp and leave it like this:

#include <iostream>
#include <sstream>
#include <string>
#include <stdio.h>
#include <stdlib.h>
#include <algorithm>
#include <vector>
#include <fstream>
#include <mysql.h>
#include <time.h>
#include "post.h"
#include "queue.h"
#include "agent.h"
#include "adminwork.h"
#include "settings.h"
#include "itos.h"
#include "stoi.h"
#include "log.h"
#include "dispo.h"
#include "abnhelper.h"
//#include "etcinfo.h"

Then, around line 36 of the same file, look for:

static char *dispo2short(int dispo);
static char *dispo2long(int dispo);

and replace with

const char *dispo2short(int dispo);
const char *dispo2long(int dispo);

Open the file dispo.h, and around line 76 look for

static char *dispo2short(int dispo);

and replace with

const char *dispo2short(int dispo);

Again around line 87 look for

static char *dispo2long(int dispo);

and replace for

const char *dispo2long(int dispo);

Open log.h and modify it:

#include <iostream>
#include <fstream>
#include <stdio.h>
#include <mysql.h>
#include <stdlib.h>
#include <algorithm>

Open queue.h and modify it:

#include <string>
#include <stdio.h>
#include <stdlib.h>
#include <algorithm>
#include <vector>
#include <iterator>
#include <iostream>
#include <fstream>
#include <sstream>
#include <unistd.h>
#include <time.h>
#include "agent.h"
#include "call.h"
#include "abnhelper.h"
#include "exceptions.h"

Open stoi.h and modify it:

#include <string>
#include <sstream>
#include <stdio.h>
#include <stdlib.h>
#include <algorithm>

Now, we can compile and install:

make
make install
asterisk -rx "module reload"

Now, you can test the installation by executing:

gnudialer --no-daemon

If you see

d1:/usr/src/gnudialer# gnudialer --no-daemon

--------------------------------------------------
Debug Level: 2
Debug Logfile: /tmp/test.txt
Global TZOffset: -8
Global Maxlines: 23
GnuDialer: Started
GnuDialer: Loading gdhost.conf
GnuDialer: Loading gdhost.conf (done)
GnuDialer: Querying Astersik Agents
GnuDialer: Querying Astersik Agents (done)
CLOSER: Settings Pre-Check
CLOSER: Resetting Filters
DNC: Settings Pre-Check
DNC: Resetting Filters
INBOUND: Settings Pre-Check
INBOUND: Resetting Filters

Then you are all set, you have a working automatic dialer.

The last thing to do is configure Apache so you can execute the proper cgi scripts.

Open /etc/apache2/sites-enabled/000-default and look for ScriptAlias and change it accordingly:

ScriptAlias /cgi-bin/ /var/www/cgi-bin/
<Directory "/var/www/cgi-bin">

Finally, restart Apache:

/etc/init.d/apache2 restart

and using your web browser go to http://your_machine/gnudialer/dialerlogin.html log in by entering the string from the first line of /etc/gnudialer.conf as it is your gnudialer admin password.

That's it! There is a lot of documentation on how to use the dialer in the many README files from the sources and in the forums.

GNUDialer is licensed under the GNU/GPL license written by Heath Schultz, Richard Lyman and Jamerson Medley.

This how to was originally written in Spanish by Mario Hernández and it is available in http://bleh.spooky.cl/2009/05/discadores-automaticos-con-gnudialer.html

This page is licensed under a Creative Commons License.