Where to start troubleshooting a web Forbidden error

Discussion in 'ISPConfig 3 Priority Support' started by webguyz, Dec 7, 2015.

  1. webguyz

    webguyz Member HowtoForge Supporter

    Have a Debian 8 server with about 4 websites and one of them that was working fine all of a sudden started giving me:

    Forbidden
    You don't have permission to access / on this server.
    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    Checked the error log log and found this below. Not sure why the master cp is the referrer.

    [Mon Dec 07 08:42:52.442022 2015] [access_compat:error] [pid 1865] [client 76.183.104.24:50921] AH01797: client denied by server configuration: /var/www/wp.acme_plumbing.com/web/error/403.html, referer: http://cp.ispconfigmaster.com:8080/
    [Mon Dec 07 08:43:36.543809 2015] [access_compat:error] [pid 2006] [client 76.183.104.24:50926] AH01797: client denied by server configuration: /var/www/wp.acme_plumbing.com/web/, referer: http://cp.ispconfigmaster.com:8080/
    [Mon Dec 07 08:43:36.543983 2015] [access_compat:error] [pid 2006] [client 76.183.104.24:50926] AH01797: client denied by server configuration: /var/www/wp.acme_plumbing.com/web/error/403.html, referer: http://cp.ispconfigmaster.com:8080/
    [Mon Dec 07 08:45:34.370539 2015] [access_compat:error] [pid 2005] [client 76.183.104.24:50949] AH01797: client denied by server configuration: /var/www/wp.acme_plumbing.com/web/, referer: http://cp.ispconfigmaster.com:8080/
    [Mon Dec 07 08:45:34.370698 2015] [access_compat:error] [pid 2005] [client 76.183.104.24:50949] AH01797: client denied by server configuration: /var/www/wp.acme_plumbing.com/web/error/403.html, referer: http://cp.ispconfigmaster.com:8080/
    [Mon Dec 07 08:48:47.312672 2015] [access_compat:error] [pid 2282] [client 76.183.104.24:51167] AH01797: client denied by server configuration: /var/www/clients/client152/web290/web/, referer: http://cp.ispconfigmaster.com:8080/
    [Mon Dec 07 08:48:47.313133 2015] [access_compat:error] [pid 2282] [client 76.183.104.24:51167] AH01797: client denied by server configuration: /var/www/wp.acme_plumbing.com/web/error/403.html, referer: http://cp.ispconfigmaster.com:8080/


    Thanks!
     
  2. webguyz

    webguyz Member HowtoForge Supporter

    Please disregard. It turns out that the customer had WordPress plugin Wordfence installed and it had blocked my IP by adding it to the .htaccess file with a block statement.

    Do I feel silly. Was looking for something complicated and overlooked the simple things.

    Thanks and Happy Holidays!
     

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