where are the error logs for ISPConfig?

Discussion in 'Installation/Configuration' started by claudioimai, Nov 20, 2008.

  1. claudioimai

    claudioimai New Member

    Hello, guys.

    I set up another ISPConfig server this week, with the version 2.2.27. Everything looks fine, but after I created 4 sites with subdomains from the same domain (and a few other tasks), It is now refusing to create a new site.
    Or better, it creates the site in the database, but there's no directory for the new site (webXX), and I looked into the bind directory, and there's no entry for the new site there.

    Also, If I trash the site it goes to the recycle bin, but I can't remove it from there (Empty Recycle bin), but I can "Restore" it.

    Any clues?

    Or, is there any log where I could look into what happens when I click "Save" in the ISP manager, to troubleshoot this problem?

    (a secondary question: I've been looking all day for it, but couldn't get good info about setting 2 DNS servers for use with 2 installations of ISPConfig, where each can be secondary to the other - is it possible?)

    Thanks a lot!
     
  2. id10t

    id10t Member

    There are logs in /home/admispconfig/ispconfig.log, the webserver log is under /root/ispconfig
     
  3. claudioimai

    claudioimai New Member

    Logfile found, but...

    I couldn't find the reason for this behavior. In the log, I found:

    HTML:
    19.11.2008 - 12:00:16 => DEBUG - Endere├žo de e-mail duplicado.<br><br><br> <a href='../../isp_manager/frame_start.php?'>Next &gt;&gt;</a>
    19.11.2008 - 12:02:51 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 12:04:22 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 12:05:23 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 12:06:36 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 12:09:28 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 12:10:19 =>  - Setting Signalfile Failed: update
    19.11.2008 - 13:36:24 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:36:46 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:37:08 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:37:27 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:37:44 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:38:00 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:38:22 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:38:46 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:39:06 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:40:50 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:42:35 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:42:53 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:43:18 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:44:56 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:45:15 =>  - Setting Signalfile Failed: empty trash
    19.11.2008 - 13:46:55 =>  - Setting Signalfile Failed: empty trash
    19.11.2008 - 13:47:37 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:48:00 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:48:11 =>  - Setting Signalfile Failed: empty trash
    19.11.2008 - 13:52:04 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:52:58 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 13:53:12 =>  - Setting Signalfile Failed: empty trash
    19.11.2008 - 13:53:54 => DEBUG - The name  www.digiscrappersbrasil.com.br  is already in use by another site or domain.<br><br><br> <a href='../../isp_manager/frame_start.php?'>Next &gt;&gt;</a>
    19.11.2008 - 14:02:15 =>  - Setting Signalfile Failed: delete: do
    19.11.2008 - 14:02:47 =>  - Setting Signalfile Failed: insert
    19.11.2008 - 14:05:40 =>  - Setting Signalfile Failed: update
    19.11.2008 - 17:49:42 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 728: /etc/init.d/apache2 restart &> /dev/null
    
    But for the timestamps, all I can see is that happened several errors, but I'm still clueless about where to look for it.

    BTW, the first line is in Portuguese, and means "Email address is duplicated".

    Thanks for your help
     
  4. falko

    falko Super Moderator ISPConfig Developer

    Do you get any errors when you run
    Code:
    /root/ispconfig/php/php /root/ispconfig/scripts/writeconf.php
    ?
    What's the output of
    Code:
    ls -la /root/ispconfig
    ?

    Yes, that's no problem at all. Just set up two ISPConfig servers, server1 and server2. On server1 you can set up a master for domain1.com, and on server2 you create a slave for domain1.com. On server2 you can create a master for domain2.com, and on server1 you create a slave for domain2.com.
     
  5. claudioimai

    claudioimai New Member

    Hello, Falko

    Thanks for the reply.

    Code:
    /root/ispconfig/php/php /root/ispconfig/scripts/writeconf.php
    Gives a warning:

    Code:
    Warning: array_unique(): The argument should be an array in /root/ispconfig/scripts/lib/classes/ispconfig_bind.lib.php on line 68
    and
    Code:
    ls -la /root/ispconfig
    Returns:
    Code:
    total 112K
    drwxr-xr-x 10 root root 4.0K 2008-11-21 17:01 .
    drwxr-xr-x  5 root root 4.0K 2008-11-21 17:04 ..
    -rwxr-xr-x  1 root root  41K 2008-11-17 16:51 cronolog
    -rwxr-xr-x  1 root root 9.5K 2008-11-17 16:51 cronosplit
    drwxr-xr-x 12 root root 4.0K 2008-11-17 16:39 httpd
    drwxr-xr-x 16 root root 4.0K 2008-11-17 16:51 isp
    drwxr-xr-x  7 root root 4.0K 2008-11-17 16:40 libmcrypt
    -rw-r--r--  1 root root    8 2008-11-21 17:01 .old_path_httpd_root
    drwxr-xr-x  6 root root 4.0K 2008-11-17 16:35 openssl
    drwxr-xr-x  6 root root 4.0K 2008-11-17 16:49 php
    drwxr-xr-x  4 root root 4.0K 2008-02-11 09:14 scripts
    drwxr-xr-x  4 root root 4.0K 2008-11-17 16:51 standard_cgis
    drwxr-xr-x  2 root root 4.0K 2008-11-17 16:51 sv
    -rwx------  1 root root 9.2K 2008-11-17 16:51 uninstall
    
    Hope it helps.
    You don't imagine how I have to thank you for this software.
     
  6. claudioimai

    claudioimai New Member

    And thanks for the tip on the DNS servers. I wasn't sure if I would mess everything trying this setup (as these servers are not for testing)
     
    Last edited: Nov 22, 2008
  7. falko

    falko Super Moderator ISPConfig Developer

    What are your settings under Management > Server > Settings > DNS?

    Which distribution are you using?
     
  8. claudioimai

    claudioimai New Member

    I attached the screenshot for the DNS settings

    Sorry, I should have provided this before. It's a Debian etch 64, hosted at hetzner.de with the minimal install and set according to your Debian Perfect setup tutorial.

    The only difference is that I didn't install webalizer, and placed awstats instead, as well as the phpmyadmin addon.

    [also, the admin email in the dns settings was updated now, it was root@localhost before]

    Thank you.

    Edit:
    I also noticed that changes in the DNS manager (added a new A record and mx records to use Google Apps) weren't saved into the zone file, I had to manually write the new records.
    And the email creator has not created the ^/users/webXX_user/ folders as well

    Looking into .../scripts/lib/classes/ispconfig_bind.lib.php, I found the query that causes that "The argument should be an array in /root/ispconfig/scripts/lib/classes/ispconfig_bind.lib.php on line 68".
    The table dns_ptr is empty, and I don't know what it should contain, since the other ispconfig I have installed doesn't have this table at all (v. 2.2.15)

    I'm afraid that it will be necessary to reinstall ISPConfig (?). and if so, all settings I did this week will have to be redone :-(
     

    Attached Files:

    Last edited: Nov 23, 2008
  9. till

    till Super Moderator Staff Member ISPConfig Developer

    It might be that the daemon process has died. Please restart ISPConfig:

    /etc/init.d/ispconfig_server restart
     
  10. claudioimai

    claudioimai New Member

    Hi, Till

    I restarted the server, but nothing changed. I even restarted the server, but I still can't create webs, users, or even change the email setting (change from local server to external server - for use with Google Apps)

    One urgent matter is that the webs aren't forwarding emails to the external server. where is it set? I looked into the postfix files, but did not find anything.

    Do you think it could be fixed if I
    • move the webs to another directory
    • uninstall ispconfig
    • reinstall ispconfig
    • recreate the webs
    • move the files back?
     
  11. falko

    falko Super Moderator ISPConfig Developer

    I'd try to install ISPConfig again over the existing installation. The installer will notice that it's an upgrade.
     
  12. claudioimai

    claudioimai New Member

    Hi, Falko

    I reinstalled, as you said, and it looks like the installer has fixed the problem.

    Thanks a lot, as always.:D

    If I can abuse you a little bit more, this reinstall procedure could be used as a kind of "cure all" settings?

    I mean, I tried a few other steps before reinstalling, but the server owner was quite upset about this problem, and I decided to reinstall. Also, the server was quite new, having only 4 websites to be reconfigured in case something went wrong. In short, a very small risk of losing everything.

    What if other sysadmin had these problems, is it advisable to do a reinstall, even on a server with hundreds of websites?
     
  13. till

    till Super Moderator Staff Member ISPConfig Developer

    What you did is not a reinstallation, it is the normal update procedure for ISPConfig which is able to correct also several errors. This can be used on all sizes of servers, it does not mater if you have 2 sites or 500 sites on the server.
     
  14. claudioimai

    claudioimai New Member

    I just wanted to keep a note here for others with similar problems.
    I've been using the server today, and no other problems appeared.:D

    Thanks very much for your help and for this great piece of software
     

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