Webmail doesn't work

Discussion in 'Installation/Configuration' started by TheSzymek, Nov 22, 2019.

  1. TheSzymek

    TheSzymek New Member

    Hello,
    I have a clean ISPConfig installation in the latest version. The problem is that I can't send or receive anything via webmail. Loading after attempting to send an email lasts indefinitely and fails. I cannot receive e-mails either.
    Can anyone help me?

    mail.log
    Code:
    Nov 22 17:38:18 host postfix/smtps/smtpd[1748]: SSL_accept error from unknown[92.118.38.38]: -1
    Nov 22 17:38:18 host postfix/smtps/smtpd[1748]: warning: TLS library problem: error:1408F10B:SSL routines:ssl3_get_record:wrong version number:../ssl/record/ssl3_record.c:332:
    Nov 22 17:38:18 host postfix/smtps/smtpd[1748]: lost connection after CONNECT from unknown[92.118.38.38]
    Nov 22 17:38:18 host postfix/smtps/smtpd[1748]: disconnect from unknown[92.118.38.38] commands=0/0
    Nov 22 17:38:22 host postfix/smtps/smtpd[1845]: warning: hostname ip-38-38.ZervDNS does not resolve to address 92.118.38.38: Name or service not known
    Nov 22 17:38:22 host postfix/smtps/smtpd[1845]: connect from unknown[92.118.38.38]
    Nov 22 17:38:53 host postfix/smtps/smtpd[1845]: SSL_accept error from unknown[92.118.38.38]: -1
    Nov 22 17:38:53 host postfix/smtps/smtpd[1845]: warning: TLS library problem: error:1408F10B:SSL routines:ssl3_get_record:wrong version number:../ssl/record/ssl3_record.c:332:
    Nov 22 17:38:53 host postfix/smtps/smtpd[1845]: lost connection after CONNECT from unknown[92.118.38.38]
    Nov 22 17:38:53 host postfix/smtps/smtpd[1845]: disconnect from unknown[92.118.38.38] commands=0/0
    Nov 22 17:38:57 host postfix/smtps/smtpd[3442]: warning: hostname ip-38-38.ZervDNS does not resolve to address 92.118.38.38: Name or service not known
    Nov 22 17:38:57 host postfix/smtps/smtpd[3442]: connect from unknown[92.118.38.38]
    
    mail.err
    Code:
    Nov 22 16:10:13 host amavis[10014]: (10014-01) (!!)AV: ALL VIRUS SCANNERS FAILED
    
     
  2. Steini86

    Steini86 Active Member

    It works with another client?
    Which webmail are you using (version?). What are in the logs of the webmailer? Which settings to connect to your server? Looks like you are not connecting from localhost, but from your IP, which has no rDNS? (or your dns does not work).
     
  3. TheSzymek

    TheSzymek New Member

    How I can check my version of used settings?
    Roundcube Webmail Version 1.3.6

    RoundCube error log:
    Code:
    [22-Nov-2019 16:36:54 Europe/Berlin] ERROR: Invalid response code received from server (-1)
    [22-Nov-2019 16:36:54 +0100]: <7lmk8vkv> SMTP Error: Connection failed: Invalid response code received from server in /usr/share/roundcube/program/lib/Roundcube/rcube.php on line 1667 (POST /webmail/?_task=mail&_unlock=loading1574436718571&_lang=undefined&_framed=1&_action=send)
    [22-Nov-2019 16:39:13 Europe/Berlin] ERROR: Invalid response code received from server (-1)
    [22-Nov-2019 16:39:13 +0100]: <7lmk8vkv> SMTP Error: Connection failed: Invalid response code received from server in /usr/share/roundcube/program/lib/Roundcube/rcube.php on line 1667 (POST /webmail/?_task=mail&_unlock=loading1574436857598&_lang=undefined&_framed=1&_action=send)
    [22-Nov-2019 17:16:31 Europe/Berlin] ERROR: Invalid response code received from server (-1)
    [22-Nov-2019 17:16:31 +0100]: <lccunjt2> SMTP Error: Connection failed: Invalid response code received from server in /usr/share/roundcube/program/lib/Roundcube/rcube.php on line 1667 (POST /webmail/?_task=mail&_unlock=loading1574439095741&_lang=undefined&_framed=1&_action=send)
    [22-Nov-2019 17:22:28 Europe/Berlin] ERROR: Invalid response code received from server (-1)
    [22-Nov-2019 17:22:28 +0100]: <lccunjt2> SMTP Error: Connection failed: Invalid response code received from server in /usr/share/roundcube/program/lib/Roundcube/rcube.php on line 1667 (POST /webmail/?_task=mail&_unlock=loading1574439452388&_lang=undefined&_framed=1&_action=send)
    [22-Nov-2019 17:28:03 Europe/Berlin] ERROR: Invalid response code received from server (-1)
    [22-Nov-2019 17:28:03 +0100]: <lccunjt2> SMTP Error: Connection failed: Invalid response code received from server in /usr/share/roundcube/program/lib/Roundcube/rcube.php on line 1667 (POST /webmail/?_task=mail&_unlock=loading1574439787632&_lang=undefined&_framed=1&_action=send)
    [22-Nov-2019 17:31:50 Europe/Berlin] ERROR: Invalid response code received from server (-1)
    [22-Nov-2019 17:31:50 +0100]: <lccunjt2> SMTP Error: Connection failed: Invalid response code received from server in /usr/share/roundcube/program/lib/Roundcube/rcube.php on line 1667 (POST /webmail/?_task=mail&_unlock=loading1574440014126&_lang=undefined&_framed=1&_action=send)
    [22-Nov-2019 23:24:01 Europe/Berlin] ERROR: Invalid response code received from server (-1)
    [22-Nov-2019 23:24:01 +0100]: <mt3djekc> SMTP Error: Connection failed: Invalid response code received from server in /usr/share/roundcube/program/lib/Roundcube/rcube.php on line 1667 (POST /webmail/?_task=mail&_unlock=loading1574461145496&_lang=undefined&_framed=1&_action=send)
    [22-Nov-2019 23:28:42 Europe/Berlin] ERROR: Invalid response code received from server (-1)
    [22-Nov-2019 23:28:42 +0100]: <mt3djekc> SMTP Error: Connection failed: Invalid response code received from server in /usr/share/roundcube/program/lib/Roundcube/rcube.php on line 1667 (POST /webmail/?_task=mail&_unlock=loading1574461426677&_lang=undefined&_framed=1&_action=send)
    
     
  4. ahrasis

    ahrasis Well-Known Member

    Basic check for mail server is port 25, whether it is opened by your server and ISP, then only you troubleshoot other matters.

    Based on OP I can see that you might have SSL / TLS problems for your web server, so how did you set it up and whether you have set it up properly, probably may need to be checked.
     
    TheSzymek likes this.
  5. till

    till Super Moderator Staff Member ISPConfig Developer

    Please post the content of /etc/postfix/master.cf file.
     
  6. TheSzymek

    TheSzymek New Member

    I noticed this also yesterday and today I intend to perform SSL reconfiguration

    Code:
    #
    # Postfix master process configuration file.  For details on the format
    # of the file, see the master(5) manual page (command: "man 5 master" or
    # on-line: http://www.postfix.org/master.5.html).
    #
    # Do not forget to execute "postfix reload" after editing this file.
    #
    # ==========================================================================
    # service type  private unpriv  chroot  wakeup  maxproc command + args
    #               (yes)   (yes)   (no)    (never) (100)
    # ==========================================================================
    smtp      inet  n       -       y       -       -       smtpd
    #smtp      inet  n       -       y       -       1       postscreen
    #smtpd     pass  -       -       y       -       -       smtpd
    #dnsblog   unix  -       -       y       -       0       dnsblog
    #tlsproxy  unix  -       -       y       -       0       tlsproxy
    #submission inet n       -       y       -       -       smtpd
      -o syslog_name=postfix/submission
      -o smtpd_tls_security_level=encrypt
      -o smtpd_sasl_auth_enable=yes
    
      -o smtpd_client_restrictions=permit_sasl_authenticated,reject
    #  -o smtpd_tls_auth_only=yes
    #  -o smtpd_reject_unlisted_recipient=no
    #  -o smtpd_client_restrictions=$mua_client_restrictions
    #  -o smtpd_helo_restrictions=$mua_helo_restrictions
    #  -o smtpd_sender_restrictions=$mua_sender_restrictions
    #  -o smtpd_recipient_restrictions=
    #  -o smtpd_relay_restrictions=permit_sasl_authenticated,reject
    #  -o milter_macro_daemon_name=ORIGINATING
    #smtps     inet  n       -       y       -       -       smtpd
      -o syslog_name=postfix/smtps
      -o smtpd_tls_wrappermode=yes
      -o smtpd_sasl_auth_enable=yes
    
      -o smtpd_client_restrictions=permit_sasl_authenticated,reject
    #  -o smtpd_reject_unlisted_recipient=no
    #  -o smtpd_client_restrictions=$mua_client_restrictions
    #  -o smtpd_helo_restrictions=$mua_helo_restrictions
    #  -o smtpd_sender_restrictions=$mua_sender_restrictions
    #  -o smtpd_recipient_restrictions=
    #  -o smtpd_relay_restrictions=permit_sasl_authenticated,reject
    #  -o milter_macro_daemon_name=ORIGINATING
    #628       inet  n       -       y       -       -       qmqpd
    pickup    unix  n       -       y       60      1       pickup
    cleanup   unix  n       -       y       -       0       cleanup
    qmgr      unix  n       -       n       300     1       qmgr
    #qmgr     unix  n       -       n       300     1       oqmgr
    tlsmgr    unix  -       -       y       1000?   1       tlsmgr
    rewrite   unix  -       -       y       -       -       trivial-rewrite
    bounce    unix  -       -       y       -       0       bounce
    defer     unix  -       -       y       -       0       bounce
    trace     unix  -       -       y       -       0       bounce
    verify    unix  -       -       y       -       1       verify
    flush     unix  n       -       y       1000?   0       flush
    proxymap  unix  -       -       n       -       -       proxymap
    proxywrite unix -       -       n       -       1       proxymap
    smtp      unix  -       -       y       -       -       smtp
    relay     unix  -       -       y       -       -       smtp
            -o syslog_name=postfix/$service_name
    #       -o smtp_helo_timeout=5 -o smtp_connect_timeout=5
    showq     unix  n       -       y       -       -       showq
    error     unix  -       -       y       -       -       error
    retry     unix  -       -       y       -       -       error
    discard   unix  -       -       y       -       -       discard
    local     unix  -       n       n       -       -       local
    virtual   unix  -       n       n       -       -       virtual
    lmtp      unix  -       -       y       -       -       lmtp
    anvil     unix  -       -       y       -       1       anvil
    scache    unix  -       -       y       -       1       scache
    #
    # ====================================================================
    # Interfaces to non-Postfix software. Be sure to examine the manual
    # pages of the non-Postfix software to find out what options it wants.
    #
    # Many of the following services use the Postfix pipe(8) delivery
    # agent.  See the pipe(8) man page for information about ${recipient}
    # and other message envelope options.
    # ====================================================================
    #
    # maildrop. See the Postfix MAILDROP_README file for details.
    # Also specify in main.cf: maildrop_destination_recipient_limit=1
    #
    maildrop  unix  -       n       n       -       -       pipe
      flags=DRhu user=vmail argv=/usr/bin/maildrop -d vmail ${extension} ${recipient} ${user} ${nexthop} ${sender}
    #
    # ====================================================================
    #
    # Recent Cyrus versions can use the existing "lmtp" master.cf entry.
    #
    # Specify in cyrus.conf:
    #   lmtp    cmd="lmtpd -a" listen="localhost:lmtp" proto=tcp4
    #
    # Specify in main.cf one or more of the following:
    #  mailbox_transport = lmtp:inet:localhost
    #  virtual_transport = lmtp:inet:localhost
    #
    # ====================================================================
    #
    # Cyrus 2.1.5 (Amos Gouaux)
    # Also specify in main.cf: cyrus_destination_recipient_limit=1
    #
    #cyrus     unix  -       n       n       -       -       pipe
    #  user=cyrus argv=/cyrus/bin/deliver -e -r ${sender} -m ${extension} ${user}
    #
    # ====================================================================
    # Old example of delivery via Cyrus.
    #
    #old-cyrus unix  -       n       n       -       -       pipe
    #  flags=R user=cyrus argv=/cyrus/bin/deliver -e -m ${extension} ${user}
    #
    # ====================================================================
    #
    # See the Postfix UUCP_README file for configuration details.
    #
    uucp      unix  -       n       n       -       -       pipe
      flags=Fqhu user=uucp argv=uux -r -n -z -a$sender - $nexthop!rmail ($recipient)
    #
    # Other external delivery methods.
    #
    ifmail    unix  -       n       n       -       -       pipe
      flags=F user=ftn argv=/usr/lib/ifmail/ifmail -r $nexthop ($recipient)
    bsmtp     unix  -       n       n       -       -       pipe
      flags=Fq. user=bsmtp argv=/usr/lib/bsmtp/bsmtp -t$nexthop -f$sender $recipient
    scalemail-backend unix    -    n    n    -    2    pipe
      flags=R user=scalemail argv=/usr/lib/scalemail/bin/scalemail-store ${nexthop} ${user} ${extension}
    mailman   unix  -       n       n       -       -       pipe
      flags=FR user=list argv=/usr/lib/mailman/bin/postfix-to-mailman.py
      ${nexthop} ${user}
    
    dovecot   unix  -       n       n       -       -       pipe
      flags=DRhu user=vmail:vmail argv=/usr/lib/dovecot/deliver -f ${sender} -d ${user}@${nexthop}
    
    amavis unix - - - - 2 smtp
            -o smtp_data_done_timeout=1200
            -o smtp_send_xforward_command=yes
            -o smtp_bind_address=
    
    
    127.0.0.1:10025 inet n - n - - smtpd
            -o content_filter=
            -o local_recipient_maps=
            -o relay_recipient_maps=
            -o smtpd_restriction_classes=
            -o smtpd_client_restrictions=
            -o smtpd_helo_restrictions=
            -o smtpd_sender_restrictions=
            -o smtpd_recipient_restrictions=permit_mynetworks,reject
            -o mynetworks=127.0.0.0/8
            -o strict_rfc821_envelopes=yes
            -o receive_override_options=no_unknown_recipient_checks,no_header_body_checks
            -o smtp_send_xforward_command=yes
            -o disable_dns_lookups=yes
    
    
    127.0.0.1:10027 inet n - n - - smtpd
            -o content_filter=
            -o local_recipient_maps=
            -o relay_recipient_maps=
            -o smtpd_restriction_classes=
            -o smtpd_client_restrictions=
            -o smtpd_helo_restrictions=
            -o smtpd_sender_restrictions=
            -o smtpd_recipient_restrictions=permit_mynetworks,reject
            -o mynetworks=127.0.0.0/8
            -o strict_rfc821_envelopes=yes
            -o receive_override_options=no_unknown_recipient_checks,no_header_body_checks
            -o smtp_send_xforward_command=yes
            -o milter_default_action=accept
            -o milter_macro_daemon_name=ORIGINATING
            -o disable_dns_lookups=yes
    
     
  7. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    You wrote that webmail does not work, but I suspect mail does not work at all.
    Compare the master.cf file to the instructions in ISPConfig Perfect Server Guide. At least errors are that you have commented out submission inet and smtps inet lines.
     
    TheSzymek and till like this.
  8. till

    till Super Moderator Staff Member ISPConfig Developer

    You missed removing the # in front of the smtps and submission line.
     
    TheSzymek likes this.
  9. TheSzymek

    TheSzymek New Member

    I followed the advice above and now I am sending messages from a webmail mailbox. They reach the addressee after a few minutes. Can this time be shortened? In addition, I noticed that there is nothing going to write to the mailbox address because the messages are not coming, GMAIL informs that it could not be sent.

    E-Mail content:
    Code:
    This is the mail system at host theszymek.ga.
    
    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.
    
    For further assistance, please send mail to postmaster.
    
    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.
    
                       The mail system
    
    <[email protected]>: unknown user: "admin"
    
    
    
    ---------- Forwarded message ----------
    From: "Szymek_ ." <[email protected]>
    To: [email protected]
    Cc: 
    Bcc: 
    Date: Sat, 23 Nov 2019 21:42:47 +0100
    Subject: ***UNCHECKED*** ReRe
    TEST2
     
  10. Steini86

    Steini86 Active Member

    Have you configured a mail user named [email protected]?
    Yes. But not with the information you provided. Send a message and post the header of the mail to see which server is the bottleneck. Since your server is new, it could be you are greylisted, which means that mails are delayed to prevent spam.
     
    TheSzymek likes this.
  11. till

    till Super Moderator Staff Member ISPConfig Developer

    Either you missed to add the mailbox as @Steini86 suggested or you are using a wrong server hostname or mailname, the server hostname or mailname must be a subdomain as shown in the install guides, if you would have used theszymek.ga as server hostname instead of e.g. server1.theszymek.ga, then you will not be able to receive any emails.
     
    TheSzymek likes this.
  12. TheSzymek

    TheSzymek New Member

    I change line in main.cf from "mydestination = [email protected], localhost, localhost.localdomain" to "mydestination = localhost, localhost.localdomain" and all works fine now :)

    Code:
    Delivered-To: [email protected]
    Received: by 2002:ac8:1001:0:0:0:0:0 with SMTP id z1csp1242198qti;
           Sat, 23 Nov 2019 15:09:01 -0800 (PST)
    X-Google-Smtp-Source: APXvYqwaBJHHPL2HaW5gxY/PIoLf9LLORZpCyt4GjL/J4ISKMxFNl6l7E2UPHtLT6DdakxctoLtT
    X-Received: by 2002:adf:e5ce:: with SMTP id a14mr3147338wrn.214.1574550541386;
           Sat, 23 Nov 2019 15:09:01 -0800 (PST)
    ARC-Seal: i=1; a=rsa-sha256; t=1574550541; cv=none;
           d=google.com; s=arc-20160816;
           b=WDRbmev2b6roDWU9cIqoRWKe+bSQ3iGC3pevkamLnGZJ7kSyzC700EaCv5CodFszeb
            UMPTbuV5enwRXSzDiR2PUiOANwYkjaWnZOervu3/hnn1ufk9GF15iGsEPjLZV9RzSJTi
            hZkknIVlVorcV09P0q8+Vfg2cUTH39UwqkGa4zLaRIMGColhjRvcl6cNBKd55EA9HPQq
            iv+TVfecv0MTKfH3GCPlfm0vtta/mawxiWbrShuSnRgyLWhCSJI+luEGpwF0q7a6NUB6
            DldbbwO90oBu3IsLQ59NlgW2x4mfSc42TNV8bQ0HKDPi7yh9MQ8sIAK7AuVBsumD+2fj
            FkzA==
    ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
           h=user-agent:message-id:subject:to:from:date
            :content-transfer-encoding:mime-version;
           bh=DL3qya5E2ouby6wMKEvy19wBuvVlEKsm6wPFYcg7Ig0=;
           b=UEOijB1U59FoSIIU6aTqTGaOf6Cu1ASNALUC1iqM7wleyJu4UrgjfDph/tGf5SBQZX
            lfDg18djwk1zCWYsCol0QKCoHBFSffxR/DCgVLWZGTU7d3quvNMxPk7rPnt+fcLD4LZa
            iKLs96CAtY3UI01iJervHOH92zrpaeGWnijoTPIuRVlyjsBEgsurX4v/dqusyyoZDdSQ
            Y2WwE6HwHsSTOEpKTMBzMyIYe7O1W7mBanILfR8dej0PgWCJX6CZA7plRmYELro5+OhA
            GiU68BZ+s0AB/bzX5hvUrcyELYLGt9611rVm7Bzxwp26PGpjG7snvHWPiY+tBliIzIB7
            EH8Q==
    ARC-Authentication-Results: i=1; mx.google.com;
          spf=pass (google.com: domain of [email protected] designates 80.211.240.30 as permitted sender) [email protected]
    Return-Path: <[email protected]>
    Received: from theszymek.ga ([80.211.240.30])
           by mx.google.com with ESMTPS id v10si2269821wrm.506.2019.11.23.15.09.00
           for <[email protected]>
           (version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256);
           Sat, 23 Nov 2019 15:09:01 -0800 (PST)
    Received-SPF: pass (google.com: domain of [email protected] designates 80.211.240.30 as permitted sender) client-ip=80.211.240.30;
    Authentication-Results: mx.google.com;
          spf=pass (google.com: domain of [email protected] designates 80.211.240.30 as permitted sender) [email protected]
    Received: from localhost (localhost [127.0.0.1]) by theszymek.ga (Postfix) with ESMTP id ACF635FE5F for <[email protected]>; Sun, 24 Nov 2019 00:08:59 +0100 (CET)
    X-Virus-Scanned: Debian amavisd-new at theszymek.ga
    Received: from theszymek.ga ([127.0.0.1]) by localhost (theszymek.ga [127.0.0.1]) (amavisd-new, port 10026) with ESMTP id zMyI-fbJ9Ekg for <[email protected]>; Sun, 24 Nov 2019 00:07:31 +0100 (CET)
    Received: from 80.211.240.30 (localhost [IPv6:::1]) (Authenticated sender: [email protected]) by theszymek.ga (Postfix) with ESMTPA id 0F5AF60CEC for <[email protected]>; Sat, 23 Nov 2019 23:54:50 +0100 (CET)
    MIME-Version: 1.0
    Content-Type: text/plain; charset=US-ASCII; format=flowed
    Content-Transfer-Encoding: 7bit
    Date: Sat, 23 Nov 2019 23:54:50 +0100
    From: [email protected]
    To: [email protected]
    Subject: RERE
    Message-ID: <[email protected]>
    X-Sender: [email protected]
    User-Agent: Roundcube Webmail/1.3.6
    
    WebMail
    
    E-Mail from WebMail to my private mailbox on gmail.

    The last problem is the long delivery time and the fact that they go to the spam inbox.
     
  13. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    Reading full headers of an e-mail shows what has happened to the e-mail when it travels from sending e-mail server to the destination. The e-mail client can show the full headers, for example Thunderbird has option for this in View menu or using hot key Control-U. Google has tool for analyzing e-mail headers. That tool seems to be available in several languages, there is language menu at bottom of page. MXToolbox.com has an Email Header Analyzer. Use Internet Search Engines with "analyze e-mail headers" to find more information and tools.
     
    TheSzymek likes this.
  14. Steini86

    Steini86 Active Member

    From your logs:
    You have sent the mail to your server at 23:54
    13 minutes later it is transferred to amavis for virus/spam scanning. (much too long, seems to be the first problem)
    Amavis needs 1:30min to scan the mail and give it back to postfix (pretty long)
    The mail successfully is delivered to Google 2 seconds later (like it should be)

    The problems seems to be amavis. It is either misconfigured, a software hangs (probably virus scanner -> clamd?) or your server is not powerful enough for virus scanning. What does the syslog/mail.log tell you at these times? (23:54:50 +0100 and 00:07:31 +0100)
     
  15. Jesse Norell

    Jesse Norell ISPConfig Developer ISPConfig Developer

    A couple common things to check are if you're out of memory, if your dns resolution is broken, and simply the amount of mail being processed (eg. if your server is getting abused be spammers currently).
     

Share This Page