Users can not log in to webmail or ftp

Discussion in 'Server Operation' started by sambo, Jul 29, 2005.

  1. sambo

    sambo New Member


    - followed the tut for Debian 3.1 - great!!
    - installed ISPconfig - great!!
    - managed to create clients and sites
    - added emsil to domains

    Users can not log in!!!

    Can someone imagine what is wrong??

  2. falko

    falko Super Moderator

    Are your FTP and your POP3 server running? Did you activate FTP for the web site?
  3. till

    till Super Moderator

    Can not login where?

    If you mean that they can not login into the controlpanel webinterface,
    the login is:

    https:// YOURDOMAIN.COM:81/mailuser/

    If you want that a client can login to manage his site, you have
    to enter the login details (username and password) in the client
    form on the tab "login data".

    The login for clients is: https:// YOURDOMAIN.COM:81/

    If you want that a reseller can login to manage his sites and clients,
    you have to enter the login details (username and password) in the
    reseller form on the tab "login data".

    The login for resellers is: https:// YOURDOMAIN.COM:81/
  4. sambo

    sambo New Member

    Thank you for quick response.

    They can log into the control panel. They can not log into:

    - webmail (i installed UebiMiau!)
    - pop3 with outlook
    - ftp

    It looks like the user that the control panel creates gets a bad password.

  5. sambo

    sambo New Member


    Yes they are at least reported as online in the Control panel and I have enabled FTP for the site.

  6. falko

    falko Super Moderator

    When you installed Debian, are you sure you chose shadow passwords instead of md5 passwords? Because ISPConfig uses shadow passwords, but if your system relies on md5 passwords then it can't work...

    But it could also be a problem with your firewall blocking access to FTP and POP3.
    As for webmail: did you install the ISPConfig webmail package, or did you install Uebimiau yourself?
  7. sambo

    sambo New Member


    I used this guide ( to install debian for ipsconfig as I am not an experienced linux user. The guide mentioned nothing about using shadow password so I don't think I did that.

    Can that be set after I have finished the installation or do I have to install again?

  8. morphinex

    morphinex New Member

    Same here...

    I have the same problem. I followed the Perfect-guide, and after a few hiccups now everything seems to work perfectly :) - except mail.

    * UebiMail fails (bad username or password)
    * POP access does the same
    * SMTP seems to allow anyone to send without specifying a password

    The users I've created in ispconfig exist in /etc/passwd and /etc/shadow...

    Any help is greatly appreciated!
  9. till

    till Super Moderator

    did you get any errors in your mail.log?

    (on DEBIAN):


    Have you tried to send email to addresses that are not configured on the same server? Any mailserver must accept email for local addresses without password, otherwise you wont get any mail.
  10. morphinex

    morphinex New Member

    This is all I get in mail.log:

    Aug 3 12:28:32 localhost ipop3d[6185]: pop3 service init from
    Aug 3 12:28:32 localhost ipop3d[6185]: Logout user=??? host=[]

    Debugging info from UebiMiau (via POP):

    <- +OK POP3 localhost.localdomain v2003.83 server ready
    -> USER opplev.no_even
    <- -ERR Unknown AUTHORIZATION state command

    And, yeah - I've tried sending to users outside the system. The email is delivered successfully nontheless...
  11. falko

    falko Super Moderator

    Can you try and send yourself an email? My guess is that the mailbox hasn't been created yet, and I think it will be created when the first email arrives.
  12. morphinex

    morphinex New Member

    I searched around a bit and found something about Sarge final not accepting plain logins in pop... Added a line in /etc/ and boom! it worked like a charm...

    Now all that remains is the smtp problem... I've tried both without authenticating and with authenticating with the wrong credentials. Both works - also with external recipients...

    Any clues?
  13. falko

    falko Super Moderator

    Can you run
    telnet localhost 25
    and then type
    ehlo localhost
    (to leave the prompt type quit)? Can you post the output here?
  14. morphinex

    morphinex New Member

    Connected to localhost.localdomain.
    Escape character is '^]'.
    220 localhost ESMTP Postfix (Debian/GNU)
    ehlo localhost
    250-SIZE 10240000
    250 8BITMIME
    I tried to go a bit further, by using AUTH PLAIN encryptedpass with a password from perl -MMIME::Base64 -e 'print encode_base64(.....);' and it can successfully authenticate only if the password matches.

    So it seems I haven't disabled unauthenticated logins? In that case - how can I fix it?
  15. falko

    falko Super Moderator

    So SMTP-AUTH is working. One question: when you tried to send emails over that server, were the recipient addresses on the same server, or are that external email addresses?
  16. morphinex

    morphinex New Member

    I've tried both sending to users on my machine, and mailadresses on other computers (without any connection to my system). Both works...

    BTW: Here's my postfix config:

     See /usr/share/postfix/ for a commented, more complete version
    smtpd_banner = $myhostname ESMTP $mail_name (Debian/GNU)
    biff = no
    # appending .domain is the MUA's job.
    append_dot_mydomain = no
    # Uncomment the next line to generate "delayed mail" warnings
    #delay_warning_time = 4h
    myhostname = localhost
    alias_maps = hash:/etc/aliases
    alias_database = hash:/etc/aliases
    myorigin = /etc/mailname
    relayhost =
    mynetworks =
    mailbox_command = procmail -a "$EXTENSION"
    mailbox_size_limit = 0
    recipient_delimiter = +
    inet_interfaces = all
    smtpd_sasl_local_domain = $myhostname
    smtpd_sasl_auth_enable = yes
    smtpd_sasl_security_options = noanonymous
    broken_sasl_auth_clients = yes
    smtpd_recipient_restrictions = permit_sasl_authenticated,permit_mynetworks,check_relay_domains
    smtpd_tls_auth_only = no
    smtp_use_tls = yes
    smtpd_use_tls = yes
    smtp_tls_note_starttls_offer = yes
    smtpd_tls_key_file = /etc/postfix/ssl/smtpd.key
    smtpd_tls_cert_file = /etc/postfix/ssl/smtpd.crt
    smtpd_tls_CAfile = /etc/postfix/ssl/cacert.pem
    smtpd_tls_loglevel = 1
    smtpd_tls_received_header = yes
    smtpd_tls_session_cache_timeout = 3600s
    tls_random_source = dev:/dev/urandom
    virtual_maps = hash:/etc/postfix/virtusertable
    mydestination = /etc/postfix/local-host-names
  17. falko

    falko Super Moderator

    And you're sure that the domains of the external email addresses are not in /etc/postfix/local-host-names?
  18. morphinex

    morphinex New Member

    Heh... Dunno what's changed - but now it seems to work :)

    Thanks so much for the great suggestions - and for making such a beauuutiful guide to installing the system...

    Keep up the good work!
  19. fastcooler

    fastcooler New Member

    Dear Staff,

    I also have same problem as Morphinex...I can't access webmail (installed through Tools), because I get user name or pw wrong (I created a user, with email, ftp, webspace, etc).

    This is Telnet test:

    Connected to
    Escape character is '^]'.
    220 ESMTP Postfix (Debian/GNU)
    ehlo localhost
    250-SIZE 10240000
    250 8BITMIME
    221 Bye
    I also tried to send and email from an external link to new address.

    PS: FTP works fine!

    Last edited: Oct 21, 2005
  20. fastcooler

    fastcooler New Member


    I haven't selected this option:



    Now it works fine!


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