The URL is not reachable!

Discussion in 'Installation/Configuration' started by kreya, Jun 6, 2007.

  1. kreya

    kreya New Member

    i received an error The URL is not reachable! in the final stage of installation
    Please enter your MySQL server:localhost
    Please enter your MySQL user: xyz
    Please enter your MySQL password: MySQL password
    Please enter a name for the ISPConfig database: database
    Please enter the IP address of the ISPConfig web:
    Please enter the host name: E.g. www
    Please enter the domain:
    The URL is not reachable!

    it's asking for the hostname again -please enter the domain:

    i can ping

    output of hostname command

    what should i do?
  2. kreya

    kreya New Member


    output of resolv.conf
    nameserver isp-dns-server
    nameserver isp-dns-server

    i tried it with even
    (host IP)

    still doesn't work.
  3. falko

    falko Super Moderator

    Then you should have entered server1 as hostname, not www...
  4. kreya

    kreya New Member

    i entered www in hostname and in domain
    Please enter the host name: www
    Please enter the domain:
    The URL is not reachable!

    this happened for the 2nd time also(format & install ). I remember very well that i gave www in the place of hostname.

    I guess I get this error only when i try it with a registered domain. when i tried it first with a domain that doesn't exists like the installation went fine. i was able to access the ispconfig box using its IP.

    pls help me out
  5. till

    till Super Moderator

    The Domain you enter in the installer must be reachable with ping. You can try this before you install ISPCOnfig with:

    ping -c 3
  6. kreya

    kreya New Member

    unknow host

    the output of
    ping -c 3

    ping: unknown host

    the SSL issue is over. i changed the domain name in ispconfig--server--settings
    to and hostname to www using

    my registrar doesn't have anything named A record
    there was a link - Register & Manage Nameservers
    i entered ns1 and selected my domain then entered my static IP. i think this would create A record. then i changed the name server of to

    2 things i need are :
    ping -c 3 to resolve
    how do i check if A record is created at my registrar's end. i've created A record pointing to my Lan IP in line with this.

    i am trying to setup a dns server Mails) then add in the same machine for mail. just one machine.

    pls help me out. thanks again for helping with the SSL issue.
  7. kreya

    kreya New Member

    how do i check if the A record is created at my registrar's end. i've created the A record pointing to my Lan IP in my ISPconfig Box in line godaddy conf
  8. falko

    falko Super Moderator

    I told you before that you should use server1, not www as the hostname!

  9. kreya

    kreya New Member

    before starting ISPconfig Installation ensure you are able to ping you should get reply from your Static IP. if you get that everything is fine.
    if you are not able to ping it's probably because your changes at the domain registrar's end like name server , A record are not updated.

    you can also continue the installation using ispconfig server IP and later make the changes but for the changes to take effect it would take few hours.
    if u have changed the name servers , A record it may take anywhere from 24 hours to 72 hours. normally it gets updated within 24 hours.

    have a nice day:cool:

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