Support Ticket and MySQL Remote Access Question

Discussion in 'Installation/Configuration' started by lewis_saint, Mar 24, 2007.

  1. lewis_saint

    lewis_saint New Member

    Two more quick questions:

    1. How does one delete closed support tickets?

    2. How can I permanently disable the option of allowing resellers, let alone clients, of being able to have remote MySQL access?

    Regards,

    Lewis
     
  2. till

    till Super Moderator

    I dont understand your fisrt question.

    2) You can not disable this without coding.
     
  3. lewis_saint

    lewis_saint New Member

    1. When support tickets are replied to and closed, then are viewable in the 'closed tickets' section. Is it possible to clear out, and delete tickets in the 'closed tickets' section, or will they always be present?

    2. Is it possible to globally disable external MySQL access through a system config file?
     
  4. roadster

    roadster New Member

    Do this using PHPMyAdmin: browse the help_tickets table in the ispconfig database then check and delete any unwanted tickets. Just done this whilst testing the ticketing system to clear out test tickets.

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    Roadster
     

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