Site stop working!

Discussion in 'Installation/Configuration' started by cybereatl, Jan 30, 2007.

  1. cybereatl

    cybereatl Member

    Hi folks,

    Something unusual is going on with one of my websites, suddenly stop working and I use dig domain.edu.co and reply's ok as other site that is showing correcly!!

    Also I've runned ping and all results comes out ok!! I've checked on ISPConfig services and all seems working ok!!
    Email services are working ok for that domain, just a non sense why site is not showing properly, also I just use http://domain.edu.co and and is displaying site with no images but as soon as I type www.domain.edu.co is NOT showing!!!!

    What should I check??

    Thanks :eek: :eek: :eek:
     
  2. Boon-Dog-Danny

    Boon-Dog-Danny New Member

    re

    sounds like a you dropped a dns entry.. log into isp config then the dns tab, records.. there should be a www and a yoursite.com and maybe a server1.. a record.. take a look
     
  3. cybereatl

    cybereatl Member

    Here is the content of DNS Manager on selected domain:
    DNS Entry:
    Optios tab:
    Admin Email:
    Nameserver 1: xxx.xx.xxx.204
    Nameserver 2: xxx.xx.xxx.203
    Refresh: 28800
    Retry:7200
    Expire:604800
    TTL:86400

    Records Tab:

    A Record
    IP-Adresse Hostname
    xxx.xx.xxx.204 www

    CNAME
    Hostname Target

    MX
    Mailserver Hostname
    xxx.xx.xxx.204 www

    SPF
    Hostname

    So far that is all info that I got on dns entry!!
     
  4. Boon-Dog-Danny

    Boon-Dog-Danny New Member

    re

    see the www one.. you need a yoursite.com as well..
    the www is www.yoursite.com the yoursite is yoursite.com without the www.. thats so you can connect to yoursite.com and www.yoursite.com.. follow?

    www
    yoursite.com


    click add then type yoursite.com and add the ip.. then you'll have a

    www

    and a

    yoursite.com

    :D
     
  5. cybereatl

    cybereatl Member

    I've looked the setting in another site that is properly working and all of them looks the same!!!

    If were something missing both sites wont be displaying right??

    Not sure about ISPConfig setting maybe is a named issue?? Where can I check settings to find out!

    Thanks
     
  6. cybereatl

    cybereatl Member

    Hi all,

    My problem still shows up and remove site that is not displaying and remove site and create it again!!

    What it freaks me out is this:
    http://www.educandote.edu.co - page cannot de displayed
    http://educandote.edu.co - I got new ISPConfig site!!!

    What should I do to correct that problem :eek: :confused:

    It doesn't make any sense!!!!!

    Thanks
     
  7. cybereatl

    cybereatl Member

    Panic !!

    Hi all,
    Am unable to access to webmail with edu.co domain, I just has being created again and no mailbox can be entered either in squirremail or uebimiau Mail!!!

    What to do :eek: :eek: :confused: :confused:
     
  8. martinfst

    martinfst ISPConfig Developer ISPConfig Developer

    Have you deleted the site with ISPConfig? If yes, you have also deleted the Maildir structure and all your users. If you have emptied your recycle bin, the only way to recover is using a backup I think. :(
     
  9. cybereatl

    cybereatl Member

    Is not working only for mentioned site, all other domains mail is working good!!!

    How to make it work again??

    Thanks
     
  10. cybereatl

    cybereatl Member

    Site is running now, email is not working!!

    Finally am abel to www.educandote.edu.co with success but the problem no email address from that domain is working if am sending a email it returns right away!!!

    What to do??
     
  11. till

    till Super Moderator Staff Member ISPConfig Developer

    Which messages do you get in your mail log when you sent a email to this domain?
     
  12. cybereatl

    cybereatl Member

    Hi Till,
    Besides that am unable to log in on maillog I got this:

    Feb 1 08:18:03 morticia ipop3d[11605]: Login user=web31_ea host=[200.89.230.202] nmsgs=0/0
    Feb 1 08:18:03 morticia ipop3d[11605]: Logout user=web31_ea host=[200.89.230.202] nmsgs=0 ndele=

    If I use webmail I got:

    You cannot login with the username and password entered.
    Please check your username and password and try again.

    Back

    Also am trying to create a database and am able to, but when am going to use it is not working and I've checked on phpmyadmin and such database it doesn't exist!!!

    It seems there is more problems with dns, email and now database!!!

    Help!! :( :(
     
  13. cybereatl

    cybereatl Member

    Am going to become nuts!!!

    am able to send emails thru my client, but am unable to receive emails!!!

    what I need to check am really off not knowing what's going on!
     
  14. till

    till Super Moderator Staff Member ISPConfig Developer

    The log lines above are from your pop3 client and not from a incoming email.

    If you have a router, please check that port 25 is forwarded correctly to your server and ask your provider if they have not started to block port 25. Then make sure that the MX record of your domain is correct.
     
  15. cybereatl

    cybereatl Member

    For that server is connected directly there is no router behind!

    About port 25 blocked I've called out ISP and there is no block, also am able to send with another domains using webmail or email client, is just issue on that domain, am unable to log in to webmail.

    I've tooked some images of current configuration on that site, please take a look.

    Thanks
     

    Attached Files:

  16. martinfst

    martinfst ISPConfig Developer ISPConfig Developer

    Change the MX record to have it not contain a hostname (www in your case). It also needs to be a name, not an IP number. You should make an A alias like 'mail' and assign 'mail.doamin.tld' as the MX record.
     
  17. cybereatl

    cybereatl Member

    Thank you for your post!

    I've made those changes but still am unable to access to any mailbox on that domain??

    What to do??
     
  18. martinfst

    martinfst ISPConfig Developer ISPConfig Developer

    The MX record still does not show in the DNS
    Code:
    ~$ dig MX educandote.edu.co
    
    ; <<>> DiG 9.3.2 <<>> MX educandote.edu.co
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 54613
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0
    
    ;; QUESTION SECTION:
    ;educandote.edu.co.             IN      MX
    
    ;; AUTHORITY SECTION:
    educandote.edu.co.      3573    IN      SOA     200.89.230.204. admin.educandote.edu.co. 2006030102 28800 7200 604800 86400
    
    ;; Query time: 7 msec
    ;; SERVER: 172.16.3.70#53(172.16.3.70)
    ;; WHEN: Fri Feb  2 09:22:02 2007
    ;; MSG SIZE  rcvd: 91
    
    Are your nameservers authoritative for this domain? As the name servers seem to be with asesoriasit.info
    Code:
    ~$ dig NS educandote.edu.co
    
    ; <<>> DiG 9.3.2 <<>> NS educandote.edu.co
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 24523
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 2
    
    ;; QUESTION SECTION:
    ;educandote.edu.co.             IN      NS
    
    ;; ANSWER SECTION:
    educandote.edu.co.      43090   IN      NS      ns1.asesoriasit.info.
    educandote.edu.co.      43090   IN      NS      ns2.asesoriasit.info.
    
    ;; ADDITIONAL SECTION:
    ns1.asesoriasit.info.   86290   IN      A       200.89.230.204
    ns2.asesoriasit.info.   86290   IN      A       200.89.230.204
    
    ;; Query time: 23 msec
    ;; SERVER: 172.16.3.70#53(172.16.3.70)
    ;; WHEN: Fri Feb  2 09:23:25 2007
    ;; MSG SIZE  rcvd: 119
    
     
  19. cybereatl

    cybereatl Member

    Thank you for your assistance, I just did same commands using www, take a look please there is more flags "aa"

    ~]# dig MX www.educandote.edu.co

    ; <<>> DiG 9.3.1 <<>> MX www.educandote.edu.co
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 26048
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 0


    And also have checked NS:

    ~]# dig ns www.educandote.edu.co

    ; <<>> DiG 9.3.1 <<>> ns www.educandote.edu.co
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 64796
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

    What should I do?
    I've never faced this issue with a new website creating email accounts and those can't send messages, can't login to webmail and if you send an email from other placed it bounce!!! :confused:
     
  20. falko

    falko Super Moderator ISPConfig Developer

    Do you want to use email addresses of the form [email protected] or [email protected]? In the latter case (which I assume) you should do
    Code:
    dig MX educandote.edu.co
     
    Last edited: Feb 2, 2007

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