RoundCube Mail: Can't recieve or send

Discussion in 'Installation/Configuration' started by ai_77, Feb 20, 2007.

  1. ai_77

    ai_77 New Member

    We recently moved our server to a new location and finally got the website online. Now I am testing the email function and it seems that I can't send or recieve emails but I can log on and use the program fine otherwise. I did not set the system up so I am a bit lost as to what could be the problem. I've checked the and it seems that everything should be fine, but here are a few of the key settings:

    $rcmail_config['default_host'] = 'localhost';
    $rcmail_config['default_port'] = 143;
    $rcmail_config['smtp_server'] = 'localhost';
    $rcmail_config['smtp_port'] = 25;
    $rcmail_config['smtp_user'] = '';
    $rcmail_config['smtp_pass'] = '';
    $rcmail_config['smtp_auth_type'] = '';

    These are the settings that worked when it was in the previous office. Now when I send it says Sending message was successful but I never recieve the emails. I checked the error log and found these errors:

    [19-Feb-2007 15:51:22 -0800] SMTP Error: SMTP error: Connection failed: Failed to connect socket:
    in /home/admispconfig/ispconfig/web/roundcubemail/program/steps/mail/ on line 237

    If there is any critical info that I forget to post them please ask and I will see what I can find. I would appreciate any help. Thanks.
  2. till

    till Super Moderator

    Please post the output of:

    netstat -tap
  3. ai_77

    ai_77 New Member

    re: netstat

    Here is the output of netstat -tap

    admin@antec:~$ netstat -tap
    (Not all processes could be identified, non-owned process info
    will not be shown, you would have to be root to see it all.)
    Active Internet connections (servers and established)
    Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name
    tcp 0 0 *:mysql *:* LISTEN -
    tcp 0 0 *:netbios-ssn *:* LISTEN -
    tcp 0 0 *:81 *:* LISTEN -
    tcp 0 0 localhost.localdo:46513 *:* LISTEN -
    tcp 0 0 *:* LISTEN -
    tcp 0 0 localhost.locald:domain *:* LISTEN -
    tcp 0 0 *:ftp *:* LISTEN -
    tcp 0 0 localhost.localdoma:ipp *:* LISTEN -
    tcp 0 0 localhost.localdoma:953 *:* LISTEN -
    tcp 0 0 *:smtp *:* LISTEN -
    tcp 0 0 localhost.localdo:35388 *:* LISTEN -
    tcp 0 0 *:microsoft-ds *:* LISTEN -
    tcp 0 0 localhost.localdo:45769 localhost.localdo:46513 ESTABLISHED-
  4. falko

    falko Super Moderator

    What's the output of
    telnet localhost 25
    ? What's in /etc/hosts? Which distribution do you use? If it's Fedora or CentOS, is SELinux disabled?
  5. ai_77

    ai_77 New Member

    telnet reply

    output for telnet localhost 25:

    admin@antec:~$ telnet localhost 25
    Connected to localhost.localdomain.
    Escape character is '^]'.
    220 ESMTP Postfix (Ubuntu)
  6. falko

    falko Super Moderator

    Looks ok.
    What's in /etc/hosts? Which distribution do you use? If it's Fedora or CentOS, is SELinux disabled?
  7. ai_77

    ai_77 New Member

    Re: distribution

    For some reason I don't have a /etc/hosts folder (I wasn't in charge of the initial setup). The server is running Ubuntu. I am not sure what SELinux is.

    Oh yeah, I also recently got Roundcube to be able to recieve mail but still not send. (I am not sure how, but I fiddled around with making a sub domain site(e.g. and when I added email users to this site they are able to recieve messages.)

    Also, might it have anything to do with the External/local mailserver option in ispconfig? Will it help if I configure Roundcube to use my dsl smtp service provided by verizon if possible or should I stick to using "localhost" in smtp option? (As you might tell I am somewhat of a newbie regarding this subject).
  8. till

    till Super Moderator

    /etc/hosts is a file, not a folder.

    Please post a excerpt of your mail log after you send a email with roundcube.
  9. ai_77

    ai_77 New Member

    I figured out what the problem was. Looks like my provider is blocking port 25 to minimize spam. Thanks for your help, I was able to learn a few things along the way.

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