Root user not opening administration GUI

Discussion in 'Installation/Configuration' started by brouck, Nov 27, 2007.

  1. brouck

    brouck New Member

    Hello,
    I have recently built a fedora 6 server and installed Zenoss on it for network monitoring. I am also remoting into the server with VNC. I have been trying to setup Zamanda to backup the server but that is an other topic. I'm not sure what I have done, but I can no longer open most of the items under System-> Administration like "Users and Groups" and "Network" etc. I have tried both from the console and remotely. It use to work fine. Fairly new to fedora and appreciate any tips.:confused:
     
  2. falko

    falko Super Moderator ISPConfig Developer

    Are there any errors in your log files (in /var/log/)?
     
  3. brouck

    brouck New Member

    From the /var/log/secure

    Nov 28 10:37:30 ZENOSS userhelper[8189]: pam_timestamp(system-config-users:session): updated timestamp file `/var/run/sudo/root/unknown'
    Nov 28 10:37:30 ZENOSS userhelper[8192]: running '/usr/share/system-config-users/system-config-users' with root privileges on behalf of 'root'

    Thanks for your help
     
  4. falko

    falko Super Moderator ISPConfig Developer

    Did you take a look at the other logs also?
     
  5. brouck

    brouck New Member

    Other Logs

    falko,
    Thanks for your help. What I did is attempt to access "Add/Remove Software", "Network", and "Users and Groups" from the GUI. Then I checked the /var/log folder for any files that had changed. The only ones were secure and maybe messages.

    Secure =

    Nov 29 10:12:16 ZENOSS userhelper[11445]: pam_timestamp(pirut:session): updated

    timestamp file `/var/run/sudo/root/unknown'
    Nov 29 10:12:16 ZENOSS userhelper[11448]:

    running '/usr/sbin/pirut' with root privileges on behalf of 'root'
    Nov 29 10:12:42

    ZENOSS userhelper[11458]: pam_timestamp(pirut:session): updated timestamp file

    `/var/run/sudo/root/unknown'
    Nov 29 10:12:42 ZENOSS userhelper[11461]: running

    '/usr/sbin/pirut' with root privileges on behalf of 'root'
    Nov 29 10:13:00 ZENOSS

    userhelper[11473]: pam_timestamp(system-config-network:session): updated timestamp

    file `/var/run/sudo/root/unknown'
    Nov 29 10:13:00 ZENOSS userhelper[11476]: running

    '/usr/sbin/system-config-network' with root privileges on behalf of 'root'
    Nov 29

    10:13:09 ZENOSS userhelper[11499]: pam_timestamp(system-config-users:session):

    updated timestamp file `/var/run/sudo/root/unknown'
    Nov 29 10:13:09 ZENOSS

    userhelper[11502]: running '/usr/share/system-config-users/system-config-users' with

    root privileges on behalf of 'root'
    Nov 29 10:13:15 ZENOSS userhelper[11513]:

    pam_timestamp(system-config-users:session): updated timestamp file

    `/var/run/sudo/root/unknown'
    Nov 29 10:13:15 ZENOSS userhelper[11516]: running

    '/usr/share/system-config-users/system-config-users' with root privileges on behalf

    of 'root'
    ___________________________________
    messages = Nov 29 10:10:25 ZENOSS kernel: end_request: I/O error, dev fd0, sector 0

    Let me know if there are other log areas I should be checking.
     
  6. falko

    falko Super Moderator ISPConfig Developer

    Can you find out which commands are called by these menu entries (should be in the properties of these menu entries), then open a terminal and run these commands manually? Do you get any errors then?
     
  7. brouck

    brouck New Member

    Command line launch

    Launching Network from command line
    [[email protected] ~]# /usr/bin/system-config-network
    /usr/bin/system-config-network:

    /opt/zenoss/lib/libpng12.so.0: no version information available (required by

    /usr/lib/libcairo.so.2)
    Error in sys.excepthook:
    Traceback (most recent call last):
    File

    "/usr/sbin/system-config-network-gui", line 67, in <lambda>
    PROGNAME, PRG_VERSION)
    File

    "/usr/lib/python2.4/site-packages/rhpl/exception.py", line 337, in handleException
    import gtk


    File "/usr/lib/python2.4/site-packages/gtk-2.0/gtk/__init__.py", line 48, in ?
    from gtk import

    _gtk
    ImportError: /usr/lib/libcairo.so.2: undefined symbol: FT_GlyphSlot_Embolden

    Original exception

    was:
    Traceback (most recent call last):
    File "/usr/sbin/system-config-network-gui", line 70, in ?


    import gtk
    File "/usr/lib/python2.4/site-packages/gtk-2.0/gtk/__init__.py", line 48, in ?


    from gtk import _gtk
    ImportError: /usr/lib/libcairo.so.2: undefined symbol: FT_GlyphSlot_Embolden
    You

    have new mail in /var/spool/mail/root
    ------------------------------------------------------
    Launching Users and Groups from command line
    [[email protected] ~]# /usr/bin/system-config-users
    /usr/bin/system-config-users:

    /opt/zenoss/lib/libpng12.so.0: no version information available (required by

    /usr/lib/libcairo.so.2)
    system-config-users requires a currently running X server.
    -----------------------------------------------------
    Launching Add/Remove programs from command line
    [[email protected] ~]# /usr/bin/pirut
    /usr/bin/pirut: /opt/zenoss/lib/libpng12.so.0: no version information

    available (required by /usr/lib/libcairo.so.2)
    Unable to import modules. Maybe you're not running

    under X?
    -------------------------------------------------------
    Thanks
     
  8. falko

    falko Super Moderator ISPConfig Developer

    Did you run these commands in a terminal on your desktop, or over SSH, or on a terminal without a desktop? Because if you open a terminal on your desktop and run these commands, they should not complain about X.
     
  9. brouck

    brouck New Member

    Running from VNC

    I was running these in a VNC window with a separate terminal window pulled up. But I have the same problem when I try from the console.
     
  10. falko

    falko Super Moderator ISPConfig Developer

    Can you try these commands in a terminal on your desktop?
     
  11. dfcoombs

    dfcoombs New Member

    Problem With system-config-{command}

    I too have this problem and believe it happened when I installed Zenoss on my system. I don't have the answer yet but Zenoss is a zope-based system which is python-based and the error messages seem to indicate python is the problem.
     

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