Reseller's Client Salutory emails are not sent

Discussion in 'Installation/Configuration' started by reinier, Feb 7, 2007.

  1. reinier

    reinier New Member

    I read this thread about a similar issue, halfway it is stated:

    I did this. Funny enough, if i change the username/password for the Reseller, the admin sends a Salutory email, but if that same reseller changes the username/password for a customer, then nothing happens.
    My email logs are clean, my ispconfig logs as well.

    Where do i start? (or continue :) )
  2. falko

    falko Super Moderator ISPConfig Developer

    Did you fill in an email address for the client?

    Any errors in your mail log?
  3. reinier

    reinier New Member

    i did

    i filled in several different email addresses

    there is nothing in the maillogs, not even a failed attempt.
  4. falko

    falko Super Moderator ISPConfig Developer

    And did you fill in a welcome message on the reseller's Options tab?
  5. reinier

    reinier New Member


    Yes, i did.
    at least, i am running version 2.2.8, and in that version, there are 2 places where you can fill in that email, as an admin on the 'other' tab of the reseller, and as a reseller under the Tools menu, in the Options folder, under Welcome Message. Both are filled in (its the same data).
    The Standard Index page works fine, its created when I add a site.
    Sorry, i did not mention my version number earlier, hope i did not re-discover a known bug.
  6. falko

    falko Super Moderator ISPConfig Developer

    There is no known bug with the welcome messages.

    What's the output of
    netstat -tap
  7. reinier

    reinier New Member

    netstat results

    sorry, i missed the email-notifier completely.

    here are the netstat results. What are we looking for?

    Active Internet connections (servers and established)
    Proto Recv-Q Send-Q Local Address           Foreign Address         State                                                                  PID/Program name
    tcp        0      0 *:mysql                 *:*                     LISTEN     4                                                           943/mysqld
    tcp        0      0 *:81                    *:*                     LISTEN     6219/ispconfig_http
    tcp        0      0 hosting1.mountba:domain *:*                     LISTEN     22000/named
    tcp        0      0 localhost:domain        *:*                     LISTEN     22000/named
    tcp        0      0 *:smtp                  *:*                     LISTEN     18324/master
    tcp        0      0 localhost:953           *:*                     LISTEN     22000/named
    tcp6       0      0 *:imaps                 *:*                     LISTEN     5048/couriertcpd
    tcp6       0      0 *:pop3s                 *:*                     LISTEN     5081/couriertcpd
    tcp6       0      0 *:pop3                  *:*                     LISTEN     5060/couriertcpd
    tcp6       0      0 *:imap2                 *:*                     LISTEN     5029/couriertcpd
    tcp6       0      0 *:www                   *:*                     LISTEN     17801/apache2
    tcp6       0      0 *:ftp                   *:*                     LISTEN     18109/proftpd: (acc
    tcp6       0      0 *:ssh                   *:*                     LISTEN     5218/sshd
    tcp6       0      0 *:smtp                  *:*                     LISTEN     18324/master
    tcp6       0      0 ip6-localhost:953       *:*                     LISTEN     22000/named
    tcp6       0      0 *:https                 *:*                     LISTEN     17801/apache2
  8. falko

    falko Super Moderator ISPConfig Developer

    Looks ok. I wanted to see if Postfix is running, and boviously it is.
    I don't know what causes the problem. :( All I know is that it's working for me.

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