Request Tracker 4 by Best Practical with ISPConfig 3

Discussion in 'Plugins/Modules/Addons' started by robin99, Jan 13, 2014.

  1. robin99

    robin99 New Member


    Has anybody successfully installed Request Tracker 4 by Best Practical when using ISPConfig 3.

    I am not having much success.

    On a clean Debian Wheezy installation it works fine with a simple: apt-get install request-tracker4

    Then add:

    Include /etc/request-tracker4/apache2-modperl2.conf
    RedirectMatch ^/$ /rt

    To the Apache Virtual Host that you want it to run from.

    The main issue I appear to be having now with ISPConfig 3 installed as well is the folllowing Apache error log:

    client denied by server configuration: /usr/share/request-tracker4/html

    Many Thanks
  2. robin99

    robin99 New Member

    Ok as soon as I posted that I figured it out:

    Have to add the following to the Apache virtual host configuration.

    <Directory /usr/share/request-tracker4/html>
    Order allow,deny
    Allow from all

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