Quota = -1, but gets error: "maildir over quota"

Discussion in 'Installation/Configuration' started by Thomas Jensen, Sep 3, 2009.

  1. Thomas Jensen

    Thomas Jensen New Member

    One of my mailaccounts gets this error:

    temporary failure. Command output: maildrop: maildir over
    quota.

    I've set the quota to "-1", but it doesn't seems to help :(

    A sidestep:
    I've often observed that when some limits (client limits) is set to -1, they are reset automatically to 0.
     
  2. Thomas Jensen

    Thomas Jensen New Member

    I've discovered that all older domains are added with another sys_perm_group in mail_domain than the new one.

    domain_id sys_userid sys_groupid sys_perm_user sys_perm_group sys_perm_other server_id domain active
    1 1 3 riud ruid 1 old_domain.dk y
    2 1 2 riud ru 1 newer_domain.dk y
    so, ruid is now ru?

    in the mail_user table, the quota field for the specific mailbox is -1048576.
     
    Last edited: Sep 3, 2009
  3. till

    till Super Moderator Staff Member ISPConfig Developer

    The permissions depend on the fact which user has created the domains. If they are created by the admin, the group permissions are ru to prevent users from deleting domains that they had not created. But this is not realted to quota, as postfix and courier dont care about the ispconfig permission fields.

    This explains your problem as -1048576 is no valid value for this field. Valid values are only positive values or -1.
     
  4. Thomas Jensen

    Thomas Jensen New Member

    Okay, then i'll change it in PHPmyadmin, but, all the rows have that problem, and that's even after i set Quota = -1 in the control panel.

    Update:
    I did: UPDATE `mail_user` SET `quota` = -1 WHERE `quota` < -1, which worked fine.
    But now, in the CP, the quota is shown as -9.53674316406E-7.
     
    Last edited: Sep 3, 2009
  5. till

    till Super Moderator Staff Member ISPConfig Developer

    I have no idea how this can happen most likely there is a problem with your mysql databse, e.g with the charsets or connection from mysql to php. as ispconfig is not converting numbers in any way, they were directly output from the DB. You should try to find out waht you changed in your configuration right before the problem started.
     
  6. Thomas Jensen

    Thomas Jensen New Member

    I haven't changed anything i know of...

    The charset of all tables is: utf8_general_ci

    What can i do?
     
  7. till

    till Super Moderator Staff Member ISPConfig Developer

    I have no idea. I can not even think of a logical reason how this can happen.

    The number -9.53674316406E-7 is equal to -1 kilobyte, but how shall this come together in this case??

    What is the type of the column "quota" in the mail_user table?
     
  8. Thomas Jensen

    Thomas Jensen New Member

    The type is: int(11), but it has no Collation.
     
  9. till

    till Super Moderator Staff Member ISPConfig Developer

    Thats OK. I was able to reproduce this now on one of my systems. I will make a patch for it.
     
  10. till

    till Super Moderator Staff Member ISPConfig Developer

    I think I've found the problem.

    Please replace the file /usr/local/ispconfig/interface/web/mail/mail_user_edit.php with the file in the attached .zip file and check if this solves the problem.
     

    Attached Files:

  11. stevenbg

    stevenbg New Member

    Hi.
    Today I update my server (CentOS 5.3 x86) from 3.0.1.2 to 3.0.1.4.
    When I check Email Mailbox's for my users the default mail quota was "0".
    When change something and try to save them I receive message that
    the right value is "-1" or ">1". I change it to "-1" and save.
    Then user's stops to receive emails. When I check log's i seen that there
    mail quota is "-1048576" (same value is in the MySQL table "mail_user" but
    in CP this was right - "-1".
    I change the value in CP to "5000" and save. When go again to check the value
    I see that the value for quota is this "2047.9999990463" (no problem this is
    high enough) for mail quota.
    Start to search - and found this thread. Download and replace
    /usr/local/ispconfig/interface/web/mail/mail_user_edit.php.
    Then when edit mailbox and set quota to "-1" and when check value in CP
    and MySQL all is allright - the value is "-1", but in mail log I see this:
    "Sep 4 17:47:38 ibm335 postfix/pipe[31044]: 840F6C78002: to=<[email protected]>, relay=maildrop, delay=0.12, delays=0.04/0.01/0/0.06, dsn=5.7.0, status=bounced (permission denied. Command output: WARN: quota string '-1' not parseable maildrop: maildir over quota. )"

    Where is the problem? I thing there is more things to change.

    P.S. In 3.0.1.2 with value of "0" all works fine.

    10x in advice
     
    Last edited: Sep 4, 2009
  12. till

    till Super Moderator Staff Member ISPConfig Developer

    Thanks, I will check that.
     
  13. till

    till Super Moderator Staff Member ISPConfig Developer

    Please upload the file which is in the attached .zip to /usr/local/ispconfig/interface/web/mail/form/

    And then adjust the error message in /usr/local/ispconfig/interface/web/mail/lib/lang/en_mail_user.lng to:

    Code:
    Invalid quota value. Allowed values are: 0 for unlimited or numbers > 1
    The value 0 is now unlimited again. I will fix this in the released version too.
     

    Attached Files:

    Last edited: Sep 4, 2009
  14. stevenbg

    stevenbg New Member

    I do all plus restart httpd and re-login to ISPConfig. When change mail quota
    to "0" just receive error "# Invalid quota value. Allowed values are: 0 for unlimited or numbers > 1" and can't save changes.
     
    Last edited: Sep 4, 2009
  15. till

    till Super Moderator Staff Member ISPConfig Developer

    Please try this one instead.
     

    Attached Files:

  16. stevenbg

    stevenbg New Member

    Now work fine.
    In CP and in MySQL the quota is "0" and e-mails are receiving.

    Thank you
     
  17. bajodel

    bajodel New Member

    .. :confused: ..

    Example:

    ResellerA assign 100 Mb as (total) mail quota limit to ClientA

    ClientA create 2 mailbox with 50 Mb quota, when try to assign more quota to the third mailbox ISPConfig3 notify the quota is reached. ClientA start to asign 0 quota to new mailboxs .. and bypass total quota assigned.

    I think that a client should not assign 'unlimited quota' to his mailboxes if he HAS NOT unlimited total mail quota (given from his reseller).

    Bye..

    bajodel.
     
  18. Thomas Jensen

    Thomas Jensen New Member

  19. bajodel

    bajodel New Member

    (i know ..self-quoting is not a good practice :D)

    ..till, falko .. i'm the only who have noticed this issue ?


    Bye..

    bajodel.
     
  20. till

    till Super Moderator Staff Member ISPConfig Developer

    If you want to file it as bug report, please post it to the bugtracker.
     

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