Question about the install service.

Discussion in 'Installation/Configuration' started by Revdutchie, Jul 26, 2014.

  1. Revdutchie

    Revdutchie New Member


    I have some questions about the ISPconfig install service. Now I would like to use the service but I have som additional questions and I dont feel a forum is the right place to handle that but I cannot find any other contact info.

    Next to that I subscribed to howtoforge yesturday, paid with paypal, got a confirmation email from paypal that it is paid but still I am a regular user so I am not able to download the ISPconfig manual yet. How long does this normally take ?

    Kind regards,
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    Our contact info is at the bottom of every page on incl. email address, postal address, fax and telephone number. Please see link "imprint" in the page footers.

    Beside that, our customer portal were you can contact our support privately is linked on the support page:

    The subscription is activated automatically as soon as we receive the money from you. The time that it takes depends on the payment method, credit card payments take a few minutes, wire transfer payments take a few days. I checked your payment and according topaypal it has been paid by wire transfer and this taks about 3-5 days. So we did not receive your payment yet and therefor the subscription is not active yet.

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