Problem with Pure-FTP in ISPConfig 3.0.5.2

Discussion in 'General' started by JuSt, Jun 27, 2017.

  1. JuSt

    JuSt New Member

    Hello to everyone,

    Today we are expecting some issues with our FTP service in ISPConfig, everything seems to be ok but not at all...The last friday we rebooted the server due an maintenance service, but today FTP is not working...the service is UP but once the user is logged in, the service cant show their own ftp space:

    We are able to conect to the server as you can see:

    ============================================
    Jun 27 10:34:58 HOSTNAME pure-ftpd: (?@x.x.x.x) [INFO] New connection from x.x.x.x
    Jun 27 10:34:58 HOSTNAME pure-ftpd: (?@x.x.x.x) [INFO] SSL/TLS: Enabled TLSv1/SSLv3 with AES256-SHA, 256 secret bits cipher
    Jun 27 10:34:58 HOSTNAME pure-ftpd: (?@x.x.x.x) [INFO] defaulttc is now logged in
    ============================================

    But in the client side, the error is different:

    ============================================
    Entering Passive Mode (....)
    MLSD
    Connection time out after 20 seconds of inactivity
    Failed to retrieve Directory Listing
    ============================================

    The sessions are still up in our server if we do ps aux | grep ftp:

    ============================================
    root 8118 0.0 0.0 36072 1876 ? Ss 10:09 0:00 pure-ftpd (SERVER)
    web50 9294 0.0 0.1 42656 2980 ? S 10:13 0:00 pure-ftpd (IDLE)
    root 9295 0.0 0.0 42348 1300 ? S 10:13 0:00 pure-ftpd (PRIV)
    web50 9584 0.0 0.1 42656 2976 ? S 10:13 0:00 pure-ftpd (IDLE)
    root 9585 0.0 0.0 42348 1300 ? S 10:13 0:00 pure-ftpd (PRIV)
    web50 9587 0.0 0.1 42656 2980 ? S 10:13 0:00 pure-ftpd (IDLE)
    root 9588 0.0 0.0 42348 1300 ? S 10:13 0:00 pure-ftpd (PRIV)
    web50 9602 0.0 0.1 42656 2980 ? S 10:14 0:00 pure-ftpd (IDLE)
    root 9603 0.0 0.0 42348 1300 ? S 10:14 0:00 pure-ftpd (PRIV)
    web50 9604 0.0 0.1 42656 2976 ? S 10:14 0:00 pure-ftpd (IDLE)
    root 9605 0.0 0.0 42348 1300 ? S 10:14 0:00 pure-ftpd (PRIV)
    web50 9887 0.0 0.1 42656 2976 ? S 10:14 0:00 pure-ftpd (IDLE)
    root 9888 0.0 0.0 42348 1300 ? S 10:14 0:00 pure-ftpd (PRIV)
    ============================================

    What is happening or someone can give us any clue?

    Kind regards!!
     
  2. till

    till Super Moderator Staff Member ISPConfig Developer

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