Problem Accessing Website via WWW prefix

Discussion in 'Installation/Configuration' started by johnnie, Jul 3, 2007.

  1. johnnie

    johnnie New Member

    Hi all,

    I do have a problem since some visitors cannot access my website via www prefix. However, some of them also could access via (without www). Last 5 days ago, i had removed from old server into this new server, but until now still some members couldn't access my website via www, weirdly it shows the Apache 2 Test page which located in /var/www/html not suppose to show in /var/www/web100/web

    I have successfully setup Perfect Setup Centos 4.4 with latest ISpconfig 2.2.14 into my server. I have 3 static IPs (,, 333.333.333.333).

    I'm using as &

    Here are some details for your info :-

    In ISPconfig, 'records' on DNS ENTRY of

    Anyone could help me through this?

    Thanks very much for your kind help.
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    Please make sure that you have entered "www" in the hostname field of the website in ISP-manager and that you have additionally a co-domain in this website where the hostname field is empty.
  3. johnnie

    johnnie New Member


    Currently here is the configuration in my ISP site

    In ISP Site

    In ISP domain

    1) So i need to add 'www' in the Hostname right?
    2) Do i need to tick 'Create DNS' and 'Create DNS MX'? I had ticked them on the 'Basis' of ISP Site (see below)

    Thanks very much for your kind helpful information.
    Last edited: Jul 5, 2007
  4. johnnie

    johnnie New Member

    Ok i had put "www" in the hostname, right away after save the form, now i got "shared IP" page on the

    Anyone could help me fix this? I'm really appreciate. Thanks
  5. johnnie

    johnnie New Member

    And for your information, i don't use any sub domain. I only use only.

    Please help
  6. till

    till Super Moderator Staff Member ISPConfig Developer

    Ok, thats good. So everything is configured correctly, you just used the wrong IP address. If your server is behind a router, you must use the internal IP address. The IP address that you select for the website must match the IP where you forwarded port 80 too, this IP is not identical with the IP used in DNS if you are behind a router.

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