postfix - no mail for 1 account

Discussion in 'Server Operation' started by daveb, Apr 2, 2007.

  1. daveb

    daveb Member

    i recently had a email account stop receiving mail although has no problem sending mail. when veiwing the mail.err and .warn log files i come accross this in both log files for the account.

    Code:
    Apr  1 23:52:13 mail procmail[13614]: Suspicious rcfile "/var/www/web2/.procmailrc"
    this file .procmailrc is no differant in web1,web2,web3,web4,ect.. except for user names and dir of course. here is what i have for the account in question

    Code:
    root@mail:/var/www/web2/user/web2_administrator# ls -la
    total 120
    drwxr-xr-x 4 web2_administrator web2  4096 2007-03-26 23:55 .
    drwxr-xr-x 6 web2_administrator web2  4096 2007-03-20 18:59 ..
    -rw-r--r-- 1 root               root   103 2007-03-26 23:55 .antivirus.rc
    -rw-r--r-- 1 root               root   810 2007-03-26 23:55 .autoresponder.rc
    -rw-r--r-- 1 root               root 67866 2007-03-26 23:55 .html-trap.rc
    -rw-r--r-- 1 root               root  3889 2007-03-26 23:55 .local-rules.rc
    drwx------ 5 web2_administrator web2  4096 2007-03-24 19:43 Maildir
    -rw-r--r-- 1 root               root   204 2007-03-26 23:55 .mailsize.rc
    -rw-r--r-- 1 root               root   656 2007-03-26 23:55 .quota.rc
    -rw-r--r-- 1 root               root  1154 2007-03-26 23:55 .spamassassin.rc
    -rw-r--r-- 1 root               root  2039 2007-03-26 23:55 .user_prefs
    -rw-r--r-- 1 root               root    32 2007-03-26 23:55 .vacation.msg
    drwxrwxr-x 2 web2_administrator web2  4096 2007-03-20 18:57 web
    
    looking for any help to solve this issue. thanks

    Ubuntu 6.10 and ISPconfig 2.2.11
     
  2. falko

    falko Super Moderator Howtoforge Staff Moderator HowtoForge Supporter ISPConfig Developer

    What's the output of
    Code:
    ls -la /var/www/web2/.procmailrc
    and
    Code:
    ls -la /var
    ?
     
  3. daveb

    daveb Member

    Thanks for the time and effort falko.
    Code:
    root@mail:/# ls -la /var/www/web2/.procmailrc
    -rw-r--r-- 1 root root 487 2007-04-02 22:56 /var/www/web2/.procmailrc
    
    Code:
    root@mail:/# ls -la /var
    total 48
    drwxr-xr-x 14 root root  4096 2007-03-20 12:38 .
    drwxr-xr-x 21 root root  4096 2007-03-21 02:05 ..
    drwxr-xr-x  2 root root  4096 2007-03-30 06:26 backups
    drwxr-xr-x 10 root root  4096 2007-03-29 11:45 cache
    drwxr-xr-x 29 root root  4096 2007-03-29 11:45 lib
    drwxrwsr-x  2 root staff 4096 2006-10-19 17:49 local
    drwxrwxrwt  4 root root    80 2007-04-01 14:06 lock
    drwxr-xr-x  9 root root  4096 2007-04-03 06:25 log
    drwxrwsr-x  2 root mail  4096 2007-04-02 23:08 mail
    drwxr-xr-x  2 root root  4096 2007-03-20 09:18 opt
    drwxr-xr-x 12 root root   440 2007-04-03 06:25 run
    drwxr-xr-x  4 root root  4096 2007-03-20 12:13 spool
    drwxrwxrwt  2 root root  4096 2007-03-30 10:17 tmp
    drwxr-xr-x 11 root root  4096 2007-03-27 02:01 www
    
     
  4. falko

    falko Super Moderator Howtoforge Staff Moderator HowtoForge Supporter ISPConfig Developer

    Looks ok so far. Can you also post the output of
    Code:
    ls -la /var/www/web2
    ?
     
  5. daveb

    daveb Member

    Code:
    root@mail:/home/administrator# ls -la /var/www/web2
    total 48
    drwxrwxrwx  9 web2_webmaster web2 4096 2007-04-04 12:29 .
    drwxr-xr-x 11 root           root 4096 2007-03-27 02:01 ..
    drwxr-xr-x  2 web2_webmaster web2 4096 2007-03-20 18:54 cgi-bin
    -rw-------  1 web2_webmaster web2   24 2007-04-04 12:29 .forward
    -rw-rw-r--  1 root           web2  115 2007-04-04 04:00 .htpasswd
    drwxr-xr-x  3 web2_webmaster web2 4096 2007-04-02 00:30 log
    lrwxrwxrwx  1 root           root   41 2007-04-04 12:29 Maildir -> /var/www/web2/user/web2_webmaster/Maildir
    drwxrwxrwx  2 web2_webmaster web2 4096 2007-03-20 18:54 phptmp
    -rw-r--r--  1 root           root  473 2007-04-04 12:29 .procmailrc
    drwx------  2          10004 web2 4096 2007-03-24 19:43 .spamassassin
    drwxr-xr-x  2 web2_webmaster web2 4096 2007-03-20 18:54 ssl
    drwxr-xr-x  6 web2_webmaster web2 4096 2007-04-04 12:24 user
    lrwxrwxrwx  1 root           root   49 2007-04-04 12:29 .vacation.cache -> /var/www/web2/user/web2_webmaster/.vacation.cache
    drwxrwxr-x 16 web2_webmaster web2 4096 2007-03-31 18:33 web
    
    this morning i switched the admin account for this web to another account web2_webmaster instead of web2_administrator to see if anything changed and it did now the web2_administrator account receives email once again but the web2_webmaster account is now rejecting it in the same fashion.

    ahh i now see after posting. tell me if iam wrong as iam still very green with linux
    Code:
    drwx------  2          10004 web2 4096 2007-03-24 19:43 .spamassassin
    should actualy be
    Code:
    drwx------  2 web2_webmaster web2 4096 2007-03-24 19:43 .spamassassin
    the owner is wrong. so in order to fix this i would do this correct?
    Code:
    chown web2_webmaster:web2 /var/www/web2/.spamassassin
     
    Last edited: Apr 4, 2007
  6. falko

    falko Super Moderator Howtoforge Staff Moderator HowtoForge Supporter ISPConfig Developer

    The permissions of /var/www/web2 are too loose. Please run
    Code:
    chmod 755 /var/www/web2
    It should work then.
     
  7. daveb

    daveb Member

    thanks falko,
    with your help i have got the account working once again. not sure how or why the permisions and user:group were changed. will have to keep a eye on that.
     

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