Password Reset feature not working

Discussion in 'Installation/Configuration' started by tfboy, Aug 10, 2021.

  1. tfboy

    tfboy Member

    I did a search and came across this thread: https://www.howtoforge.com/community/threads/password-reset-email-not-sent.84349/
    I don't know whether it should now be working. Initially, when I tried resetting a password, it looks like it works, but I get no email.
    I've now played around with a few settings and get a "You cannot request a new password yet. Please wait a few minutes".
    What settings should be configured System -> Main Config -> Main ?
     
  2. Jesse Norell

    Jesse Norell ISPConfig Developer Staff Member ISPConfig Developer

    Ensure you're using the latest ISPConfig version, then set the smtp related settings in main config:

    Use SMTP to send system mails
    SMTP host
    SMTP port
    SMTP user
    SMTP password
    Use SSL/TLS encrypted connection for SMTP
     
  3. tfboy

    tfboy Member

    Thanks Jesse,
    I've tried that now, using my FQDN, port 587, email address as username and password, STARTTLS, and get the same message:
    .
    Running ISPconfig 3.2.5 on Ubuntu 20.04.2 LTS.
     
  4. Jesse Norell

    Jesse Norell ISPConfig Developer Staff Member ISPConfig Developer

    That means you have to wait a bit to request another password reset, it didn't attempt to send one, and is unrelated to your smtp settings.
     
    tfboy likes this.
  5. tfboy

    tfboy Member

    hmm. and as if by magic, it's now working. Thank you! :)
     

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