Not able to access ISPConfig after update

Discussion in 'Installation/Configuration' started by Ian Wilson, Aug 6, 2013.

  1. Ian Wilson

    Ian Wilson New Member

    Hi
    Sorry to bother you all
    being trying to find a solution to this but to no avail
    I have recently undated my ubuntu server to 12.04.2 LTS from I think 10.04 LTS
    and tried to update ISPconfig to the latest version

    I must of made a mess of this part as now I can't access to ISPConfig interface

    I even tried what I previously had to do everytime the server was rebooted, turn off the firewall, access ISPConfig and open port 8080, then turn the firewall back on, but that didn't work
    I have also tried running the update script again but can't get any further than the
    Code:
    There are no updates available for ISPConfig 3.0.5.2
    message

    does anyone have any suggestions of what to try next?
     
    Last edited: Aug 6, 2013
  2. Croydon

    Croydon ISPConfig Developer ISPConfig Developer

    You can run the update script again if you don't use the helper script.
    Try using update_from_tgz.sh instead of ispconfig_update.sh
     
  3. Ian Wilson

    Ian Wilson New Member

    thanks for you reply
    I tried that but I still can't access the ispconfig interface

    I get the following error message

    Code:
    Google Chrome could not load the webpage because xxx.xxx.xxx.xxx took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection.
    Check your Internet connection.
    Check any cables and reboot any routers, modems, or other network devices you may be using.
    Allow Chrome to access the network in your firewall or antivirus settings.
    If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
    If you use a proxy server...
    Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect "Use a proxy server for your LAN".
    Error code: ERR_CONNECTION_TIMED_OUT
    IP Address blanked out for obvious reasons

    any idea what my next step should be?
     
  4. till

    till Super Moderator Staff Member ISPConfig Developer

    please post the output of:

    netstat -tap
     
  5. Ian Wilson

    Ian Wilson New Member

    as request the output of netstat -tap is
    Code:
    Active Internet connections (servers and established)
    Proto Recv-Q Send-Q Local Address           Foreign Address         State       PID/Program name
    tcp        0      0 localhost.localdo:10025 *:*                     LISTEN      22387/smtpd     
    tcp        0      0 localhost.localdo:mysql *:*                     LISTEN      29980/mysqld    
    tcp        0      0 localhost.localdo:spamd *:*                     LISTEN      1288/spamd.pid  
    tcp        0      0 *:sunrpc                *:*                     LISTEN      703/portmap     
    tcp        0      0 *:http-alt              *:*                     LISTEN      1403/apache2    
    tcp        0      0 *:http                  *:*                     LISTEN      1403/apache2    
    tcp        0      0 *:43184                 *:*                     LISTEN      761/rpc.statd   
    tcp        0      0 *:tproxy                *:*                     LISTEN      1403/apache2    
    tcp        0      0 *:ftp                   *:*                     LISTEN      4341/pure-ftpd (SER
    tcp        0      0 server88-208-232:domain *:*                     LISTEN      1491/named      
    tcp        0      0 server88-208-234:domain *:*                     LISTEN      1491/named      
    tcp        0      0 server88-208-234:domain *:*                     LISTEN      1491/named      
    tcp        0      0 server88-208-234:domain *:*                     LISTEN      1491/named      
    tcp        0      0 wsrv1.smallbizwe:domain *:*                     LISTEN      1491/named      
    tcp        0      0 localhost.locald:domain *:*                     LISTEN      1491/named      
    tcp        0      0 *:ssh                   *:*                     LISTEN      783/sshd        
    tcp        0      0 localhost.localdoma:953 *:*                     LISTEN      1491/named      
    tcp        0      0 *:smtp                  *:*                     LISTEN      22286/smtpd     
    tcp        0      0 *:https                 *:*                     LISTEN      1403/apache2    
    tcp        0      0 localhost.localdo:10024 *:*                     LISTEN      21921/amavisd (ch18
    tcp        0      0 localhost.localdo:40120 localhost.localdo:mysql ESTABLISHED 22286/smtpd     
    tcp        0      0 localhost.localdo:40114 localhost.localdo:mysql ESTABLISHED 21250/smtp      
    tcp        0      0 localhost.localdo:40119 localhost.localdo:mysql ESTABLISHED 22286/smtpd     
    tcp        0      0 localhost.localdo:mysql localhost.localdo:39368 ESTABLISHED 29980/mysqld    
    tcp        0      0 server88-208-232-1:http 5.10.83.51-static:53938 ESTABLISHED 22490/apache2   
    tcp        0      0 localhost.localdo:54139 localhost.localdom:http TIME_WAIT   -               
    tcp        0      0 localhost.localdo:mysql localhost.localdo:40114 ESTABLISHED 29980/mysqld    
    tcp        0      0 localhost.localdo:39946 localhost.localdo:mysql ESTABLISHED 22427/amavisd (ch2-
    tcp        0      0 localhost.localdo:39691 localhost.localdo:mysql TIME_WAIT   -               
    tcp        0      0 localhost.localdo:45538 localhost.loca:http-alt TIME_WAIT   -               
    tcp        0      0 server88-208-232-1:http 5.10.83.27-static:41325 ESTABLISHED 22489/apache2   
    tcp        0      0 server88-208-232-1:http crawl-66-249-75-1:36943 ESTABLISHED 22098/apache2   
    tcp        0      0 localhost.localdo:39922 localhost.localdo:mysql TIME_WAIT   -               
    tcp        0      0 localhost.localdo:45555 localhost.loca:http-alt TIME_WAIT   -               
    tcp        0      0 localhost.localdo:mysql localhost.localdo:40121 ESTABLISHED 29980/mysqld    
    tcp        0      0 localhost.localdo:39694 localhost.localdo:mysql TIME_WAIT   -               
    tcp        0      0 localhost.localdo:37889 localhost.localdo:10024 ESTABLISHED 21552/smtp      
    tcp        0      0 server88-208-232-1:http 173.199.117.251.a:46272 ESTABLISHED 22118/apache2   
    tcp        0      0 server88-208-232-1:http 5.10.83.17-static:51788 ESTABLISHED 22476/apache2   
    tcp        0      0 localhost.localdo:45537 localhost.loca:http-alt TIME_WAIT   -               
    tcp        0      0 server88-208-232-1:http crawl-66-249-75-1:62343 ESTABLISHED 22474/apache2   
    tcp        0      0 server88-208-232-1:http msnbot-157-55-32-:47480 ESTABLISHED 22362/apache2   
    tcp        0      0 localhost.localdo:39628 localhost.localdo:mysql TIME_WAIT   -               
    tcp        0      0 localhost.localdo:45532 localhost.loca:http-alt TIME_WAIT   -               
    tcp        0      0 localhost.localdo:45556 localhost.loca:http-alt TIME_WAIT   -               
    tcp        0      0 localhost.localdo:39942 localhost.localdo:mysql TIME_WAIT   -               
    tcp        0      0 localhost.localdo:10024 localhost.localdo:37889 ESTABLISHED 21921/amavisd (ch18
    tcp        0      0 localhost.localdo:39924 localhost.localdo:mysql TIME_WAIT   -               
    tcp        0      0 server88-208-232-1:http 198.2.213.67:57268      TIME_WAIT   -               
    tcp        0      0 localhost.localdo:39368 localhost.localdo:mysql ESTABLISHED 21921/amavisd (ch18
    tcp        0      0 localhost.localdo:mysql localhost.localdo:40111 ESTABLISHED 29980/mysqld    
    tcp        0      0 localhost.localdo:mysql localhost.localdo:40118 ESTABLISHED 29980/mysqld    
    tcp        0      0 localhost.localdo:40109 localhost.localdo:mysql ESTABLISHED 22158/proxymap  
    tcp        0      0 localhost.localdo:40129 localhost.localdo:mysql ESTABLISHED 22158/proxymap  
    tcp        0      0 localhost.localdo:40110 localhost.localdo:mysql ESTABLISHED 21252/trivial-rewri
    tcp        0      0 localhost.localdo:39692 localhost.localdo:mysql TIME_WAIT   -               
    tcp        0      0 localhost.localdo:45531 localhost.loca:http-alt TIME_WAIT   -               
    tcp        0     65 wsrv1.smallbizweb:33031 server.umcpro5.com:http ESTABLISHED -               
    tcp        0      0 localhost.localdo:mysql localhost.localdo:39946 ESTABLISHED 29980/mysqld    
    tcp        0      0 localhost.localdo:mysql localhost.localdo:40119 ESTABLISHED 29980/mysqld    
    tcp        0      0 localhost.localdo:45576 localhost.loca:http-alt TIME_WAIT   -               
    tcp        0      0 localhost.localdo:mysql localhost.localdo:40109 ESTABLISHED 29980/mysqld    
    tcp        0      0 localhost.localdo:45530 localhost.loca:http-alt TIME_WAIT   -               
    tcp        0      0 server88-208-232-1:http msnbot-157-55-32-:51815 ESTABLISHED -               
    tcp        0      0 localhost.localdo:39923 localhost.localdo:mysql TIME_WAIT   -               
    tcp        0      0 localhost.localdo:45549 localhost.loca:http-alt TIME_WAIT   -               
    tcp        0      0 server88-208-232-1:http 5.10.83.27-static:53731 ESTABLISHED 22475/apache2   
    tcp        0      0 localhost.localdo:40111 localhost.localdo:mysql ESTABLISHED 22158/proxymap  
    tcp        0      0 localhost.localdo:10025 localhost.localdo:57185 TIME_WAIT   -               
    tcp        0      0 wsrv1.smallbizweb:33008 server.umcpro5.com:http TIME_WAIT   -               
    tcp        0      0 server88-208-232-1:http baiduspider-180-76:3582 TIME_WAIT   -               
    tcp        0      0 localhost.localdo:39943 localhost.localdo:mysql TIME_WAIT   -               
    tcp        0      0 localhost.localdo:40118 localhost.localdo:mysql ESTABLISHED 22286/smtpd     
    tcp        0      0 localhost.localdo:mysql localhost.localdo:40120 ESTABLISHED 29980/mysqld    
    tcp        0      0 localhost.localdo:40121 localhost.localdo:mysql ESTABLISHED 22158/proxymap  
    tcp        0      0 localhost.localdo:mysql localhost.localdo:40110 ESTABLISHED 29980/mysqld    
    tcp        0      0 localhost.localdo:39693 localhost.localdo:mysql TIME_WAIT   -               
    tcp        0      0 localhost.localdo:mysql localhost.localdo:40129 ESTABLISHED 29980/mysqld    
    tcp        0      0 localhost.localdo:45539 localhost.loca:http-alt TIME_WAIT   -               
    tcp        0      0 localhost.localdo:39944 localhost.localdo:mysql TIME_WAIT   -               
    tcp        0      0 wsrv1.smallbizwebho:ssh host-92-27-217-13:55185 ESTABLISHED 22203/0         
    tcp6       0      0 [::]:pop3               [::]:*                  LISTEN      1345/couriertcpd
    tcp6       0      0 [::]:imap2              [::]:*                  LISTEN      1317/couriertcpd
    tcp6       0      0 [::]:ftp                [::]:*                  LISTEN      4341/pure-ftpd (SER
    tcp6       0      0 [::]:domain             [::]:*                  LISTEN      1491/named      
    tcp6       0      0 [::]:ssh                [::]:*                  LISTEN      783/sshd        
    tcp6       0      0 localhost:953           [::]:*                  LISTEN      1491/named      
    tcp6       0      0 [::]:smtp               [::]:*                  LISTEN      22286/smtpd     
    tcp6       0      0 [::]:imaps              [::]:*                  LISTEN      1334/couriertcpd
    tcp6       0      0 [::]:pop3s              [::]:*                  LISTEN      1362/couriertcpd
    tcp6       0      0 localhost:32948         localhost:ftp           TIME_WAIT   -               
    
    
     
  6. Ian Wilson

    Ian Wilson New Member

    Hi
    I have just applied the update release today and still no joy

    does anyone have any other suggestions as to what I might try next?

    I am beginning to think I should have posted this problem in the priority support forum, but unfortunately I didn't notice it until the other day
     

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