Need help on email issues...pls pls. pls..

Discussion in 'Installation/Configuration' started by korben, Aug 4, 2006.

  1. korben

    korben New Member

    Thanks falko and till for your unwavering devotion to help out people in their problems especially the Linux people :D

    here's my problem:

    I setup Dapper following ur perfect Setup instructions and ISPConfig. everything went fine setting it up from DNS to hosts.

    I set up emails for my domain www.gcic.edu.ph

    here's an example:

    user : gcic9_webmaster
    email : webmaster

    when I use Webmiau, i can send email; but when I use webmails like Yahoo! or Gmail to webmaster@gcic.edu.ph, my mail bounced back getting this error message:

    This is an automatically generated Delivery Status Notification

    Delivery to the following recipient failed permanently:

    webmaster@gcic.edu.ph

    Technical details of permanent failure:
    PERM_FAILURE: SMTP Error (state 9): 554 <webmaster@gcic.edu.ph>: Relay access denied

    ----- Original message -----

    Received: by 10.70.32.6 with SMTP id f6mr1757186wxf;
    Thu, 03 Aug 2006 20:53:17 -0700 (PDT)
    Return-Path: <rfontilla@gmail.com>
    Received: from itoffice ( [203.131.83.230])
    by mx.gmail.com with ESMTP id h37sm386101wxd.2006.08.03.20.53.13;
    Thu, 03 Aug 2006 20:53:17 -0700 (PDT)
    From: "Roland Fontilla" <rfontilla@gmail.com>
    To: <webmaster@gcic.edu.ph>
    Subject: TEST August 4
    Date: Fri, 4 Aug 2006 11:53:04 +0800
    Message-ID: <001501c6b779$833fa530$89beef90$@com>
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    boundary="----=_NextPart_000_0016_01C6B7BC.9162E530"
    X-Mailer: Microsoft Office Outlook 12.0
    Thread-Index: Aca3eXyBCJx985J4QX6q9XxK8+UaDw==
    Content-Language: en-us

    This is a multipart message in MIME format.

    ------=_NextPart_000_0016_01C6B7BC.9162E530
    Content-Type: text/plain;
    charset="us-ascii"
    Content-Transfer-Encoding: 7bit

    TEST August 4, 2006



    ----- Message truncated -----



    where did i go wrong?

    I need to fix this to deploy it ASAP. Thanks for the response and more power!
     
  2. Ben

    Ben HowtoForge Supporter

    Can you post your postfix main.cf?

    What does your mail.log display when e.g. yahoo tries to send the mail to your server?
     
  3. korben

    korben New Member

    Here it is...


    # See /usr/share/postfix/main.cf.dist for a commented, more complete version


    # Debian specific: Specifying a file name will cause the first
    # line of that file to be used as the name. The Debian default
    # is /etc/mailname.
    #myorigin = /etc/mailname

    smtpd_banner = $myhostname ESMTP $mail_name (Ubuntu)
    biff = no

    # appending .domain is the MUA's job.
    append_dot_mydomain = no

    # Uncomment the next line to generate "delayed mail" warnings
    #delay_warning_time = 4h

    # TLS parameters
    smtpd_tls_cert_file = /etc/postfix/ssl/smtpd.crt
    smtpd_tls_key_file = /etc/postfix/ssl/smtpd.key
    smtpd_use_tls = yes
    smtpd_tls_session_cache_database = btree:${queue_directory}/smtpd_scache
    smtp_tls_session_cache_database = btree:${queue_directory}/smtp_scache

    # See /usr/share/doc/postfix/TLS_README.gz in the postfix-doc package for
    # information on enabling SSL in the smtp client.

    myhostname = dns2.gcic.edu.ph
    alias_maps = hash:/etc/aliases
    alias_database = hash:/etc/aliases
    myorigin = /etc/mailname
    #mydestination = dns2.gcic.edu.ph, localhost.gcic.edu.ph, , localhost
    relayhost =
    mynetworks = 127.0.0.0/8
    mailbox_command = procmail -a "$EXTENSION"
    mailbox_size_limit = 25000000000
    message_size_limit = 2000000000
    recipient_delimiter = +
    inet_interfaces = all
    inet_protocols = all
    smtpd_sasl_local_domain =
    smtpd_sasl_auth_enable = yes
    smtpd_sasl_security_options = noanonymous
    broken_sasl_auth_clients = yes
    smtpd_recipient_restrictions = permit_sasl_authenticated,permit_mynetworks,reject_unauth_destination
    smtpd_tls_auth_only = no
    smtp_use_tls = yes
    smtp_tls_note_starttls_offer = yes
    smtpd_tls_CAfile = /etc/postfix/ssl/cacert.pem
    smtpd_tls_loglevel = 1
    smtpd_tls_received_header = yes
    smtpd_tls_session_cache_timeout = 3600s
    tls_random_source = dev:/dev/urandom
    home_mailbox = Maildir/

    virtual_maps = hash:/etc/postfix/virtusertable

    mydestination = /etc/postfix/local-host-names
     
  4. korben

    korben New Member

    and also when send email from Yahoo! or Googlemail,

    i can send email at webmaster@www.gcic.edu.ph not on webmaster@gcic.edu.ph (which is more preferable). wen i send it on webmaster@gcic.edu.ph, i get a bounce back email telling me :

    " PERM_FAILURE: SMTP Error (State 9): 550 <webmaster@gcic.edu.ph>: Recipient address rejected: User unknown in local recipient table "

    yet my /etc/postfix/virtusertable has this

    webmaster@www.gcic.edu.ph gcic9_webmaster
    webmaster@gcic.edu.ph gcic9_webmaster
    gcic9_webmaster@www.gcic.edu.ph gcic9_webmaster
    gcic9_webmaster@gcic.edu.ph gcic9_webmaster


    what seems to be wrong?:mad: :confused:
     
  5. falko

    falko Super Moderator

    What's in /etc/postfix/local-host-names?
    Also, you should think about setting up an MX record for gcic.edu.ph:

    Code:
    dig mx gcic.edu.ph
    
    ; <<>> DiG 9.2.1 <<>> mx gcic.edu.ph
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 1801
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0
    
    ;; QUESTION SECTION:
    ;gcic.edu.ph.                   IN      MX
    
    ;; AUTHORITY SECTION:
    gcic.edu.ph.            10800   IN      SOA     dns2.gcic.edu.ph. webadmin.gcic.edu.ph. 2006080402 28800 7200 604800 86400
    
    ;; Query time: 2428 msec
    ;; SERVER: 81.169.163.104#53(81.169.163.104)
    ;; WHEN: Sat Aug  5 16:24:52 2006
    ;; MSG SIZE  rcvd: 79
     
  6. korben

    korben New Member

    contents of my /etc/postfix/local-host-names

    Code:
    ###################################
    #
    # ISPConfig local-host-names Configuration File
    #         Version 1.0
    #
    ###################################
    localhost
    server.localdomain
    localhost.server.localdomain
    localhost.localdomain
    dns2.gcic.edu.ph
    localhost.dns2.gcic.edu.ph
    localhost.gcic.edu.ph
    gcic.edu.ph
    www.gcic.edu.ph
    mail.gcic.edu.ph
    #### MAKE MANUAL ENTRIES BELOW THIS LINE! ####

    and my MX record has these entries:

    Code:
      Mailserver  	  Hostname 
      gcic.edu.ph  	  www 
      gcic.edu.ph  	  mail 
    

    what seems to be wrong? I can't still recieve email on user@gcic.edu.ph but rather on user@www.gcic.edu.ph
     
  7. till

    till Super Moderator

    Please add a MX record where to gcic.edu.ph where the hostname field is empty.
     
  8. korben

    korben New Member

    Till, thanks for the reply... but still cant get no mail... I did what you told me... showing here at dig.

    Code:
    >root@dns2:/# dig mx gcic.edu.ph
    
    ; <<>> DiG 9.3.2 <<>> mx gcic.edu.ph
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 46388
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 1
    
    ;; QUESTION SECTION:
    ;gcic.edu.ph.                   IN      MX
    
    ;; ANSWER SECTION:
    gcic.edu.ph.            85730   IN      MX      10 gcic.edu.ph.
    
    ;; AUTHORITY SECTION:
    gcic.edu.ph.            85851   IN      NS      dns1.gcic.edu.ph.
    gcic.edu.ph.            85851   IN      NS      dns2.gcic.edu.ph.
    
    ;; ADDITIONAL SECTION:
    gcic.edu.ph.            7753    IN      A       203.131.83.229
    
    ;; Query time: 113 msec
    ;; SERVER: 58.69.254.3#53(58.69.254.3)
    ;; WHEN: Wed Aug  9 09:22:22 2006
    ;; MSG SIZE  rcvd: 99
    and when i try to send email from gmail to webmaster@gcic.edu.ph i got a reply back message that shows..

    Code:
    Technical details of permanent failure:
    PERM_FAILURE: SMTP Error (state 9): 554 <webmaster@gcic.edu.ph>: Relay access denied
    
      ----- Original message -----
    
    Received: by 10.78.158.11 with SMTP id g11mr100003hue;
           Tue, 08 Aug 2006 18:18:52 -0700 (PDT)
    Received: by 10.78.83.16 with HTTP; Tue, 8 Aug 2006 18:18:52 -0700 (PDT)
    Message-ID: <2bcefbca0608081818w213dbb8dp5950d107a5ae828f@mail.gmail.com>
    Date: Wed, 9 Aug 2006 09:18:52 +0800
    From: "Roland Fontilla" <rfontilla@gmail.com>
    To: "Rolando Fontilla" <webmaster@gcic.edu.ph>
    Subject: TEST AUGUST 9 PART1 NO ATTACH
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
           boundary="----=_Part_27796_11884014.1155086332102"
    
    ------=_Part_27796_11884014.1155086332102
    Content-Type: text/plain; charset=ISO-8859-1; format=flowed
    Content-Transfer-Encoding: 7bit
    Content-Disposition: inline

    i'm at a loss here...pls help! tnx in advance....
     
  9. falko

    falko Super Moderator

    Is 203.131.83.229 your server's public IP address?
    Is webmaster@gcic.edu.ph listed in /etc/postfix/virtusertable?
    What's the output of
    Code:
    grep webmaster /etc/passwd
    ?
     
  10. korben

    korben New Member


    the output is

    Code:
    gcic9_webmaster:x:10007:10009:Rolando Fontilla Jr.:/var/www/web9:/bin/bash
    
     
  11. falko

    falko Super Moderator

    And what about my other questions?

     
  12. korben

    korben New Member

    yes... my initial list at /etc/postfix/virtusertable are

    Code:
    ###################################
    #
    # ISPConfig virtusertable Configuration File
    #         Version 1.0
    #
    ###################################
    webmaster@www.gcic.edu.ph		gcic9_webmaster
    webmaster@gcic.edu.ph			gcic9_webmaster
    gcic9_webmaster@www.gcic.edu.ph	gcic9_webmaster
    gcic9_webmaster@gcic.edu.ph		gcic9_webmaster
    
    test@www.gcic.edu.ph    gcic9_test
    test@gcic.edu.ph    gcic9_test
    gcic9_test@www.gcic.edu.ph    gcic9_test
    
    admin@www.gcic.edu.ph    gcic9_admin
    admin@gcic.edu.ph    gcic9_admin
    gcic9_admin@www.gcic.edu.ph    gcic9_admin

    and my DNS entries are:


    Code:
      A Record  
    
      IP-Adresse  	           Hostname  
      203.131.83.229  	 www  
    
    
     
      CNAME  
    
      Hostname  	  Target  
    
    
     
      MX  
    
      Mailserver  	  Hostname  
      gcic.edu.ph  	    
    
    
    
      SPF   Hostname
     
    Last edited: Aug 11, 2006
  13. falko

    falko Super Moderator

    What's the output of
    Code:
    ifconfig
    ? What's in your mail log when you send a mail to webmaster@gcic.edu.ph?
     
  14. korben

    korben New Member

    output for ifconfig

    root@dns2:~# ifconfig

    Code:
    eth0      Link encap:Ethernet  HWaddr 00:13:20:CA:B2:97
              inet addr:203.131.83.229  Bcast:203.131.83.231  Mask:255.255.255.248
              inet6 addr: fe80::213:20ff:feca:b297/64 Scope:Link
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
              RX packets:84518 errors:0 dropped:0 overruns:0 frame:0
              TX packets:86042 errors:0 dropped:0 overruns:0 carrier:0
              collisions:0 txqueuelen:1000
              RX bytes:46680780 (44.5 MiB)  TX bytes:31020163 (29.5 MiB)
    
    lo        Link encap:Local Loopback
              inet addr:127.0.0.1  Mask:255.0.0.0
              inet6 addr: ::1/128 Scope:Host
              UP LOOPBACK RUNNING  MTU:16436  Metric:1
              RX packets:4832 errors:0 dropped:0 overruns:0 frame:0
              TX packets:4832 errors:0 dropped:0 overruns:0 carrier:0
              collisions:0 txqueuelen:0
              RX bytes:2349806 (2.2 MiB)  TX bytes:2349806 (2.2 MiB)
    my maillog when i send email to webmaster@gcic.edu.ph from Gmail:

    Code:
    This is an automatically generated Delivery Status Notification
    
    Delivery to the following recipient failed permanently:
    
        webmaster@gcic.edu.ph
    
    Technical details of permanent failure:
    PERM_FAILURE: SMTP Error (state 9): 550 <webmaster@gcic.edu.ph>: Recipient address rejected: User unknown in local recipient table
    
      ----- Original message -----
    
    Received: by 10.78.127.2 with SMTP id z2mr2453868huc;
           Fri, 11 Aug 2006 23:12:38 -0700 (PDT)
    Received: by 10.78.83.16 with HTTP; Fri, 11 Aug 2006 23:12:38 -0700 (PDT)
    Message-ID: <2bcefbca0608112312t54a63ab7odcdd79bb8ae2279@mail.gmail.com>
    Date: Sat, 12 Aug 2006 14:12:38 +0800
    From: "Roland Fontilla" <rfontilla@gmail.com>
    To: Webmaster <webmaster@gcic.edu.ph>
    Subject: TEST3
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
           boundary="----=_Part_104679_29352309.1155363158239"
    
    ------=_Part_104679_29352309.1155363158239
    Content-Type: text/plain; charset=ISO-8859-1; format=flowed
    Content-Transfer-Encoding: 7bit
    Content-Disposition: inline

    :confused:
     
  15. korben

    korben New Member

    And now i get this new error again from Gmail to webmaster@gcic.edu.ph...

    Code:
    This is the Postfix program at host dns2.gcic.edu.ph.
    
    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.
    
    For further assistance, please send mail to <postmaster>
    
    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.
    
                           The Postfix program
    
    <gcic9_webmaster@dns2.gcic.edu.ph> (expanded from <webmaster@gcic.edu.ph>):
       Host or domain name not found. Name service error for name=dns2.gcic.edu.ph
       type=AAAA: Host not found
    
    
    Final-Recipient: rfc822; gcic9_webmaster@dns2.gcic.edu.ph
    Original-Recipient: rfc822; webmaster@gcic.edu.ph
    Action: failed
    Status: 5.0.0
    Diagnostic-Code: X-Postfix; Host or domain name not found. Name service error
       for name=dns2.gcic.edu.ph type=AAAA: Host not found
    even more :confused:
     
  16. falko

    falko Super Moderator

    Can you post your current /etc/postfix/main.cf here? I guess myhostname is wrong.
     
  17. korben

    korben New Member

    sorry for the late reply got sick with these Asian typhoon season...

    here's my /etc/postfix/main.cf

    Code:
    myhostname = dns2.gcic.edu.ph
    alias_maps = hash:/etc/aliases
    alias_database = hash:/etc/aliases
    myorigin = /etc/mailname
    #mydestination = dns2.gcic.edu.ph, localhost.gcic.edu.ph, , localhost
    relayhost = 
    mynetworks = 127.0.0.0/8
    mailbox_command = procmail -a "$EXTENSION"
    mailbox_size_limit = 25000000000
    message_size_limit = 2000000000
    recipient_delimiter = +
    inet_interfaces = all
    inet_protocols = all
    smtpd_sasl_local_domain = 
    smtpd_sasl_auth_enable = yes
    smtpd_sasl_security_options = noanonymous
    broken_sasl_auth_clients = yes
    smtpd_recipient_restrictions = permit_sasl_authenticated,permit_mynetworks,reject_unauth_destination
    smtpd_tls_auth_only = no
    smtp_use_tls = yes
    smtp_tls_note_starttls_offer = yes
    smtpd_tls_CAfile = /etc/postfix/ssl/cacert.pem
    smtpd_tls_loglevel = 1
    smtpd_tls_received_header = yes
    smtpd_tls_session_cache_timeout = 3600s
    tls_random_source = dev:/dev/urandom
    home_mailbox = Maildir/
    
    virtual_maps = hash:/etc/postfix/virtusertable
    myhostname = dns2.gcic.edu.ph
    alias_maps = hash:/etc/aliases
    alias_database = hash:/etc/aliases
    myorigin = /etc/mailname
    #mydestination = dns2.gcic.edu.ph, localhost.gcic.edu.ph, , localhost
    relayhost = 
    mynetworks = 127.0.0.0/8
    mailbox_command = procmail -a "$EXTENSION"
    mailbox_size_limit = 25000000000
    message_size_limit = 2000000000
    recipient_delimiter = +
    inet_interfaces = all
    inet_protocols = all
    smtpd_sasl_local_domain = 
    smtpd_sasl_auth_enable = yes
    smtpd_sasl_security_options = noanonymous
    broken_sasl_auth_clients = yes
    smtpd_recipient_restrictions = permit_sasl_authenticated,permit_mynetworks,reject_unauth_destination
    smtpd_tls_auth_only = no
    smtp_use_tls = yes
    smtp_tls_note_starttls_offer = yes
    smtpd_tls_CAfile = /etc/postfix/ssl/cacert.pem
    smtpd_tls_loglevel = 1
    smtpd_tls_received_header = yes
    smtpd_tls_session_cache_timeout = 3600s
    tls_random_source = dev:/dev/urandom
    home_mailbox = Maildir/
    
    virtual_maps = hash:/etc/postfix/virtusertable
    
    mydestination = /etc/postfix/local-host-names
    
    mydestination = /etc/postfix/local-host-names
    
    I can only send mails to user@www.gcic.edu.ph not on user@gcic.edu.ph

    and also logging on webmails only i can log on user@www.gcic.edu.ph
    not on the preffered user@gcic.edu.ph. I hope this can be resolved soonest!!!
     
  18. till

    till Super Moderator

    Please remove one of the double "mydestination = /etc/postfix/local-host-names" lines in your main.cf and then restart postfix.

    Does the website www.gcic.edu.ph has a co-domain gcic.edu.ph where the host field is empty?
     
  19. korben

    korben New Member

    >> nope it doesn't have any co-domain. Should I add it?
     
  20. till

    till Super Moderator

    Yes. If there is no such co-domain, ISPConfig can not create email addresses without the www.
     

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