I added a new ftp user and when I tried to use it kept getting a failed password. Finally checked the web server that I had added the new ftp user to and it was in the master dbispconfig db , but not in the remote servers dbispconfig db and that's why it was failing. I had recently updated my setup with the latest patch, but had not tried adding anything new since then. What forces the dbispconfig db's to update from the master? Thanks!