Messages appear in Webmail, but not in Outlook

Discussion in 'General' started by shawnbishop, Jan 22, 2008.

  1. shawnbishop

    shawnbishop New Member

    Good Day

    I have the strangest thing happening in my ISPConfig server,

    1. I send a user an email, I can see it in his inbox in the webmail.

    2. I then open his email client, Outlook and download new messages( I have closed the webmail).

    3. The message is not downloaded and doesnt appear in his inbox, spam or junkmail.

    4. Check the webmail again and the message is gone??

    Has this happened to anybody else??

    What could be the problem??

    Regards

    Shawn
     
  2. Hans

    Hans Moderator

    Which Webmail client do you use?
    Can you see that the mail has been delivered within you mail.log file?
     
  3. shawnbishop

    shawnbishop New Member

    The webmail client is the default with ISPConfig...

    The mail client is Telaen Webmail...

    I have checked the logs and the mail is delivered to the user, as it appears in his Webmail, in the inbox.

    The mail log does have the delivery of the mail in it as follows

    [root@mail ~]# cat /var/log/maillog | grep 83069A1046E
    Jan 23 08:18:04 mail postfix/smtpd[31329]: 83069A1046E: client=firewall.dsa-arch.local[196.31.37.194], sasl_method=LOGIN, sasl_username=web3_supportdsa
    Jan 23 08:18:09 mail postfix/cleanup[31332]: 83069A1046E: message-id=<006b01c85d89$7fe25060$4d00a8c0@greatsoft>
    Jan 23 08:18:09 mail postfix/qmgr[4094]: 83069A1046E: from=<support@dsa-arch.XXX>, size=1384, nrcpt=1 (queue active)
    Jan 23 08:18:09 mail postfix/local[31333]: 83069A1046E: to=<web3_iankullindsa@mail.dsa-arch.XXX>, orig_to=<ian.kullin@dsa-arch.XXX>, relay=local, delay=5.4, delays=5.3/0.01/0/0.12, dsn=2.0.0, status=sent (delivered to command: /usr/bin/procmail -f-)
    Jan 23 08:18:09 mail postfix/qmgr[4094]: 83069A1046E: removed

    and attached screen dump of Mail in the Webmail client

    If I then open outlook and download, nothing appears int he client, it isnt in JUNK or SPAM or has a rule attached to it...

    %^*& :confused:
     

    Attached Files:

  4. till

    till Super Moderator

    The delivery messages from the mail log seem to be fine.

    Make sure that you use web3_iankullindsa as username in outlook and not the email address. Additionally you can try to disable ssl authentication in outlook, in case you enabled it. Do you connect with pop3 or imap in outlook?

    If the above does not help, please post the output of:

    iptables -L
     
  5. shawnbishop

    shawnbishop New Member

    Hi

    Yep, I am using the username web3_iankullindsa, the wierd thing is some of the mail comes down, and can be seen in the inbox, but some of it doesnt???

    It looks like the sever decides what must be POP ed and what shouldnt??

    I have also checked my firewall and nothing is being scanned or removed..
     
  6. shawnbishop

    shawnbishop New Member

    As per your request I have attached the output of

    # iptables -L

    as follows

    iptables -L
    Chain INPUT (policy DROP)
    target prot opt source destination
    DROP tcp -- anywhere 127.0.0.0/8
    ACCEPT all -- anywhere anywhere state RELATED,ESTABLISHED
    ACCEPT all -- anywhere anywhere
    DROP all -- BASE-ADDRESS.MCAST.NET/4 anywhere
    PUB_IN all -- anywhere anywhere
    PUB_IN all -- anywhere anywhere
    PUB_IN all -- anywhere anywhere
    PUB_IN all -- anywhere anywhere
    DROP all -- anywhere anywhere

    Chain FORWARD (policy DROP)
    target prot opt source destination
    ACCEPT all -- anywhere anywhere state RELATED,ESTABLISHED
    DROP all -- anywhere anywhere

    Chain OUTPUT (policy ACCEPT)
    target prot opt source destination
    PUB_OUT all -- anywhere anywhere
    PUB_OUT all -- anywhere anywhere
    PUB_OUT all -- anywhere anywhere
    PUB_OUT all -- anywhere anywhere

    Chain INT_IN (0 references)
    target prot opt source destination
    ACCEPT icmp -- anywhere anywhere
    DROP all -- anywhere anywhere

    Chain INT_OUT (0 references)
    target prot opt source destination
    ACCEPT icmp -- anywhere anywhere
    ACCEPT all -- anywhere anywhere

    Chain PAROLE (9 references)
    target prot opt source destination
    ACCEPT all -- anywhere anywhere

    Chain PUB_IN (4 references)
    target prot opt source destination
    ACCEPT icmp -- anywhere anywhere icmp destination-unreachable
    ACCEPT icmp -- anywhere anywhere icmp echo-reply
    ACCEPT icmp -- anywhere anywhere icmp time-exceeded
    ACCEPT icmp -- anywhere anywhere icmp echo-request
    PAROLE tcp -- anywhere anywhere tcp dpt:ftp
    PAROLE tcp -- anywhere anywhere tcp dpt:ssh
    PAROLE tcp -- anywhere anywhere tcp dpt:smtp
    PAROLE tcp -- anywhere anywhere tcp dpt:domain
    PAROLE tcp -- anywhere anywhere tcp dpt:http
    PAROLE tcp -- anywhere anywhere tcp dpt:hosts2-ns
    PAROLE tcp -- anywhere anywhere tcp dpt:pop3
    PAROLE tcp -- anywhere anywhere tcp dpt:https
    PAROLE tcp -- anywhere anywhere tcp dpt:ndmp
    ACCEPT udp -- anywhere anywhere udp dpt:domain
    DROP icmp -- anywhere anywhere
    DROP all -- anywhere anywhere

    Chain PUB_OUT (4 references)
    target prot opt source destination
    ACCEPT all -- anywhere anywhere
    [root@mail ~]#
     
  7. falko

    falko Super Moderator

    What's the output of
    Code:
    repquota -avug
    and
    Code:
    df -h
    ?
     
  8. shawnbishop

    shawnbishop New Member

    Hi

    I have attached as per your request...

    df -h

    [root@mail ~]# df -h
    Filesystem Size Used Avail Use% Mounted on
    /dev/mapper/VolGroup00-LogVol00
    143G 5.6G 130G 5% /
    /dev/sda1 99M 17M 78M 18% /boot
    tmpfs 506M 0 506M 0% /dev/shm

    repquota -avug

    I have attached a dump file
     

    Attached Files:

  9. friday

    friday New Member

    Any filters for viewing in Outlook? I've seen this before where a user turns viewing filters on without knowing they did it. Email does get downloaded, but never seen.
     
  10. falko

    falko Super Moderator

    The outputs look ok, so disk space or quota are not the problem...
     

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