Mail Send and Receive problem

Discussion in 'Server Operation' started by Sowndharraj D, Jun 16, 2019.

  1. Sowndharraj D

    Sowndharraj D New Member

    Hi,
    Good day,I have recently installed (Ubuntu 18.04.2 LTS (Bionic Beaver)) ISPConfig 3.1dev server in my VPS
    I am facing two problem with mail server

    1.When i send mail to gmail and outlook they are send to spam other mails (ex.: yahoo,etc) i currently not checked
    I have checked other answers and created dkim record in mail section in control panel and rdns is correct

    2.Unable to receive any mail from outside and inside
    This is the error log genrated in maill log

    Thanks. Your help is much appreciated!
     
  2. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    One error is here:
    Using Internet Search Engines with
    Code:
    site:howtoforge.com "warning: do not list domain" " in BOTH mydestination and virtual_mailbox_domains"
    Finds this: https://www.howtoforge.com/postfix-...oth-mydestination-and-virtual_mailbox_domains
    Read also the comments.
    This situation should not happen if you followed the Perfect Server Guide.
    Why are you using dev version?
     
  3. Sowndharraj D

    Sowndharraj D New Member

  4. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    You must have downloaded the dev version instead of the stable. I'm not sure if it is possible to downgrade. But next time you update ispconfig choose to use the stable version, that way may work.
     
    Sowndharraj D likes this.
  5. Sowndharraj D

    Sowndharraj D New Member

    How to clear outlook spam problem? I have added the dkim records in mail control panel.
     
  6. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    Describe the problem. Is the mail your server sends put to spam folder by outlook? Do you mean Outlook the e-mail reading application, or Microsoft Mail server? What error messages do you get? Can you see the mail in spam folder, then it should have header information on why it was put to spam. Any messages in mail.log for those e-mails?
     
  7. Sowndharraj D

    Sowndharraj D New Member

    Hi,
    Sorry for the late replay,I am using outlook website.
    The mail source details are given below
     
  8. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    You wrote in #1:
    But checking it shows:
    Code:
    $ host parinhitech.com
    parinhitech.com has address 95.216.221.91
    parinhitech.com mail is handled by 10 mail.parinhitech.com.
    $ host mail.parinhitech.com
    mail.parinhitech.com has address 95.216.221.91
    $ host 95.216.221.91
    91.221.216.95.in-addr.arpa domain name pointer static.91.221.216.95.clients.your-server.de.
    What shows commands
    Code:
    hostname
    hostname -f
    Does your postfix use mail.parinhitech.com as its mail server name when sending?
     
  9. Sowndharraj D

    Sowndharraj D New Member

    [email protected]:~# hostname
    Parin-ubuntu-2gb
    [email protected]:~# hostname -f
    parinhitech.com
    How to check?
     
  10. Taleman

    Taleman Well-Known Member HowtoForge Supporter

  11. Sowndharraj D

    Sowndharraj D New Member

    Hi,
    I updated the hostname to mail.parinhitech.com in /etc/hosts file and updated the postfix main.cf file hostname as mail.parinhitech.com
    now the result for
    and for
    and spam mail source
    Still receiving in Outlook Spam
     
  12. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    Sowndharraj D likes this.
  13. Sowndharraj D

    Sowndharraj D New Member

    Sorry for the late replay I have successfully cleared all errors in https://mxtoolbox.com and set rdns to mail.parinhitech.com. But stil mail received in spam folder on outlook.
    Mail Source :
     
  14. till

    till Super Moderator Staff Member ISPConfig Developer

    There are many factors that make an email end up in spam folder:

    - SPF record
    - Is DKIM signing enabled for the domain.
    - The content of the email. e.g. emails with subject test or similar are likely to end up in spam folder.
    - The sender domain (domain reputation).
    - The reputation of your IP, if the IP was used for spam-sending by someone who had that IP before you got it, then your emails will end up in spam as the IP has a bad reputation then which may take months to become better.
    And finally, there is a complaint form from Microsoft where you can contact them to investigate email reception issues with Microsoft mail services.
     
    Sowndharraj D likes this.

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