Kolab webadmin cannot create user mailboxes

Discussion in 'Server Operation' started by arnolette, Apr 3, 2016.

  1. arnolette

    arnolette New Member

    Hi guys.

    Would like to request fr assistance.

    I have a mail server running Centos 6 and had configure Kolab and postfix. the linux box has been running well for some time. recently, i noted that several users can no longer log into their mail accounts. I have tried resetting user passwords in kolab webadmin but to no avail. I went on to try create new user accounts, and can only log into the newly created user accounts on Kolab webadmin. should i try to log in using outlook, same issue of authenticating passwords appears.

    a quick look into user mailboxes reveals that no mailboxes of the new users are being created. belowis what im getting from #kolab lm
    File "/usr/sbin/kolab", line 39, in <module>
    kolab = Cli()
    File "/usr/lib/python2.6/site-packages/pykolab/cli/__init__.py", line 69, in __init__
    File "/usr/lib/python2.6/site-packages/pykolab/cli/commands.py", line 138, in execute
    commands[cmd_name]['function'](conf.cli_args, kw)
    File "/usr/lib/python2.6/site-packages/pykolab/cli/cmd_list_mailboxes.py", line 82, in execute
    File "/usr/lib/python2.6/site-packages/pykolab/imap/__init__.py", line 169, in connect
    self._imap[hostname].login(admin_login, admin_password)
    File "/usr/lib/python2.6/site-packages/pykolab/imap/cyrus.py", line 135, in login
    cyruslib.CYRUS.login(self, *args, **kw)
    File "/usr/lib/python2.6/site-packages/cyruslib.py", line 415, in login
    self.__doexception("LOGIN", error)
    File "/usr/lib/python2.6/site-packages/cyruslib.py", line 358, in __doexception
    self.__doraise( function.upper(), msg )
    File "/usr/lib/python2.6/site-packages/cyruslib.py", line 367, in __doraise
    raise CYRUSError( idError[0], mode, msg )
    cyruslib.CYRUSError: (10, 'LOGIN', 'authentication failure')
    Funny thing is that some users are sending and receiving their emails while some have this authentication problem. All are connected to the same server

    Any ideas???

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