i've got a strange issue on a new install. ubuntu 20.04, ispconfig 3.2.5 single server. installed using automated installer script. jailkit configuration is fully default. as installed. i've added a client, created a website, and then created an ssh user for the site. (ssh-key based login only) i can login as the ssh user, create files, switch to the /web folder etc, all without problems: Code: ~$ pwd /home/lee ~$ ls -l total 0 ~$ touch test ~$ ls -l total 0 -rw-r--r-- 1 10002 10002 0 Aug 26 13:38 test ~$ cd /web ~$ ls -l total 20 -rwxr-xr-- 1 10002 10002 7358 Aug 26 13:13 favicon.ico -rwxr-xr-- 1 10002 10002 14 Aug 26 13:13 robots.txt -rwxr-xr-- 1 10002 10002 1862 Aug 26 13:13 standard_index.html drwxr-xr-x 2 10002 10002 4096 Aug 26 13:17 stats as you can see though, it doesn't display the username or group name for ownership, only the uid/gid. as root: Code: # ls -l total 20 -rwxr-xr-- 1 web2 client1 7358 Aug 26 13:13 favicon.ico -rwxr-xr-- 1 web2 client1 14 Aug 26 13:13 robots.txt -rwxr-xr-- 1 web2 client1 1862 Aug 26 13:13 standard_index.html drwxr-xr-x 2 web2 client1 4096 Aug 26 13:17 stats and as the jailkitted ssh user, i can't find name for the user id: Code: ~$ whoami whoami: cannot find name for user ID 10002 and despite being able to ssh in, and create files, i can't scp a file to this website using the jailkit ssh user: Code: scp installer.php [email protected]<redacted fqdn>:/. unknown user 10002 lost connection i can't find any errors, and nothing looks wrong in any of the config files. from /etc/passwd: Code: sshd:x:109:65534::/run/sshd:/usr/sbin/nologin . . ispapps:x:5002:5003::/var/www/apps:/bin/sh ispconfig:x:5003:5004::/usr/local/ispconfig:/bin/sh ispconfigend:x:20000:20000::/usr/local/ispconfig:/bin/sh web2:x:10002:10002::/var/www/clients/client1/web2/./home/web2:/usr/sbin/jk_chrootsh lee:x:10002:10002::/var/www/clients/client1/web2/./home/lee:/usr/sbin/jk_chrootsh from /etc/group: Code: sshusers:x:5002:web2 ispapps:x:5003:www-data ispconfig:x:5004:www-data ispconfigend:x:20000: client0:x:10001:www-data client1:x:10002:www-data from /var/www/clients/client1/web2/etc/passwd: Code: root:x:0:0:root:/root:/bin/bash lee:x:10002:10002::/home/lee:/bin/bash from /var/www/clients/client1/web2/etc/group: Code: root:x:0: client1:x:10002: so everything seems to match my main multi-server setup, where all this just works. i'm at a bit of a loss where to look next to try to fix this. any ideas?