ISPConfig3 with Postfix/Dovecot (not Courier): Can't retrieve mail

Discussion in 'Installation/Configuration' started by Nap, Jul 14, 2012.

  1. Nap

    Nap Member


    I am SETTING up my server at the moment, and I'm having a problem whereby mail accounts created in ISPConfig can't receive their mail.
    I am running Ubuntu 10.04 LTS and installed Postfix with Dovecot (rather than Postfix and Courier as suggested in the ISPConfig guide here).

    Looking into the mail.log file, I can see the mail account logging in and logging out (no error messages), but no mail is transferred. From webmail, I can view the mail queue and see the test mail (sent from a non-local user) that I'm trying to retrieve (so I know my server received the message). Webmin is able to show a list of mail users, but accounts from ISPConfig are not there.

    I understand that mailboxes for new users aren't created until the mail is received from them, but I can't get my mail client (Outlook 2007) to work. Outlook doesn't report an error either, which doesn't help me.

    While setting up the account, I assumed the mail server names (in and out) are "mail.clientdomain.tld". Is this correct? When configuring Postfix/Dovecot, I performed the following commands at the consol:

    sudo postconf -e 'myhostname ='
    sudo postconf -e 'mydestination =, localhost, localhost.localdomain'
    sudo postconf -e 'mynetworks ='
    sudo postconf -e 'message_size_limit = 30720000'
    sudo postconf -e 'virtual_alias_domains ='
    sudo postconf -e 'virtual_alias_maps = proxy:mysql:/etc/postfix/, mysql:/etc/postfix/'
    sudo postconf -e 'virtual_mailbox_domains = proxy:mysql:/etc/postfix/'
    sudo postconf -e 'virtual_mailbox_maps = proxy:mysql:/etc/postfix/'
    sudo postconf -e 'virtual_mailbox_base = /home/vmail'
    sudo postconf -e 'virtual_uid_maps = static:5000'
    sudo postconf -e 'virtual_gid_maps = static:5000'
    sudo postconf -e 'smtpd_sasl_auth_enable = yes'
    sudo postconf -e 'broken_sasl_auth_clients = yes'
    sudo postconf -e 'smtpd_sasl_authenticated_header = yes'
    sudo postconf -e 'smtpd_recipient_restrictions = permit_mynetworks, permit_sasl_authenticated, reject_unauth_destination'
    sudo postconf -e 'smtpd_use_tls = yes'
    sudo postconf -e 'smtpd_tls_cert_file = /etc/postfix/smtpd.cert'
    sudo postconf -e 'smtpd_tls_key_file = /etc/postfix/smtpd.key'
    sudo postconf -e 'virtual_create_maildirsize = yes'
    sudo postconf -e 'virtual_maildir_extended = yes'
    sudo postconf -e 'proxy_read_maps = $local_recipient_maps $mydestination $virtual_alias_maps $virtual_alias_domains $virtual_mailbox_maps $virtual_mailbox_domains $relay_recipient_maps $relay_domains $canonical_maps $sender_canonical_maps $recipient_canonical_maps $relocated_maps $transport_maps $mynetworks $virtual_mailbox_limit_maps'
    sudo postconf -e virtual_transport=dovecot
    sudo postconf -e dovecot_destination_recipient_limit=1
    Is Postfix/Dovecot not compatable with ISPConfig? Is the name of the incoming/outgoing mail server the same as the localhost where Postfix is installed? Or is there something else I might have done wrong or still need to configure?

    Last edited: Jul 14, 2012
  2. Nap

    Nap Member

    I looked in the file system, and there is a folder '/var/vmail/clientdomain.tld/client_email_id/Maildir#' ISPConfig did what it had to do here
    So the folder structure has been created. However, sub-folders 'cur', 'new', and 'tmp' are all empty. I guess the mail item hasn't been delivered to the mailbox.

    This sort of explains why outlook didn't report a message.
  3. falko

    falko Super Moderator ISPConfig Developer

    ISPConfig does support Postfix and dovecot, so that's not the problem.

    Are there any errors in your mail log (/var/log/mail.log)?
  4. Nap

    Nap Member

    Postfix/Dovecot are configured to use ClamAV, but it wasn't installed.
    Didn't follow the Perfect Install guide here. Installing as per guide works fine now.

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