ispconfig webmail for client won't load

Discussion in 'General' started by Heeter, Jan 27, 2009.

  1. Heeter

    Heeter Member HowtoForge Supporter

    Hi all,

    I am trying to figure out why roundcube won't load when the email address and the password is entered.

    The users have been created, and they are using their email address as their username and their password as the password.

    firefox just keeps loading, but doesn't show anything.

    Thanks

    Heeter
    ________
    Mazda 626 Specifications
     
    Last edited: Mar 7, 2011
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    Take a look at the mail log to see if there are any login errors.
     
  3. Heeter

    Heeter Member HowtoForge Supporter

    Hi Till,

    Where are the logs located at?

    Thanks


    Heeter
    ________
    Ford Ex History
     
    Last edited: Mar 7, 2011
  4. till

    till Super Moderator Staff Member ISPConfig Developer

    The logfiles on a linux system are in the directory /var/log/
     
  5. Heeter

    Heeter Member HowtoForge Supporter

    Hi Till,

    There are no records of any errors, there are no records of anything happening during the days that the clients are trying to use the mail roundcube.

    Heeter
    ________
    Mercury monterey
     
    Last edited: Mar 7, 2011
  6. Heeter

    Heeter Member HowtoForge Supporter

    Hi all,

    I still need some assistance with my client email roundcube. I am trying to figure out why after adding user/pass roundcube just loads but nothing happens.

    Thanks

    Heeter
    ________
    Mercedes-benz w123 history
     
    Last edited: Mar 7, 2011
  7. falko

    falko Super Moderator ISPConfig Developer

    Are there any errors in the error log in /root/ispconfig/httpd/logs?

    Did you modify some RoundCube files? Maybe you made a syntax error somewhere?
     
  8. Heeter

    Heeter Member HowtoForge Supporter

    Hi Falko,

    I did not modify roundcube files, just installed right from ispconfig update.

    I pm'ed you a file because of personal information in error log.

    I wouldn't know where to start looking for syntax errors, maybe error log might give me a clue.


    Heeter
    ________
    Toyota Belta History
     
    Last edited: Mar 7, 2011
  9. falko

    falko Super Moderator ISPConfig Developer

    What's the output of
    Code:
    ls -la /home/admispconfig/ispconfig/web/webmail/
    ?
     
  10. Heeter

    Heeter Member HowtoForge Supporter

    Hi Falko,

    I don't have a webmail folder.

    This is the folders I have in the "/home/admispconfig/ispconfig/web/" folder:

    Code:
    administrator@server1:/home/admispconfig/ispconfig/web$ ls -la
    total 5164
    drwxr-xr-x 17 admispconfig admispconfig    4096 2009-01-25 11:06 .
    drwxr-xr-x  8 admispconfig admispconfig    4096 2009-01-27 11:11 ..
    drwxr-xr-x  5 admispconfig admispconfig    4096 2009-01-18 03:37 admin
    -rwxr-xr-x  1 admispconfig admispconfig    2777 2009-01-18 03:37 capp.php
    drwxr-xr-x  5 admispconfig admispconfig    4096 2009-01-18 03:37 design
    -rwxr-xr-x  1 admispconfig admispconfig    3638 2009-01-18 03:37 favicon.ico
    drwxr-xr-x  8 admispconfig admispconfig    4096 2009-01-18 03:37 help
    -rwxr-xr-x  1 admispconfig admispconfig     232 2009-01-18 03:37 index.html
    -rwxr-xr-x  1 admispconfig admispconfig    3878 2009-01-18 03:37 index.php
    drwxr-xr-x  6 admispconfig admispconfig    4096 2009-01-18 03:37 isp_dns
    drwxr-xr-x  9 admispconfig admispconfig    4096 2009-01-18 03:37 isp_fakt
    drwxr-xr-x  6 admispconfig admispconfig    4096 2009-01-18 03:37 isp_file
    drwxr-xr-x  6 admispconfig admispconfig    4096 2009-01-18 03:37 isp_kunde
    drwxr-xr-x  6 admispconfig admispconfig    4096 2009-01-18 03:37 isp_manager
    drwxr-xr-x  3 admispconfig admispconfig    4096 2009-01-18 03:37 login
    -rwxr-xr-x  1 admispconfig admispconfig    5187 2009-01-18 03:37 login.php
    -rwxr-xr-x  1 admispconfig admispconfig    2161 2009-01-18 03:37 logoff.php
    -rwxr-xr-x  1 admispconfig admispconfig     210 2009-01-18 03:37 logout_fehler.htm
    drwxr-xr-x  7 admispconfig admispconfig    4096 2009-01-18 03:37 mailuser
    drwxr-xr-x 12 admispconfig admispconfig    4096 2009-01-18 03:37 multidoc
    -rwxr-xr-x  1 admispconfig admispconfig      72 2009-01-18 03:37 mybookmark.css
    -rwxr-xr-x  1 admispconfig admispconfig     305 2009-01-18 03:37 nojsindx.htm
    drwxr-xr-x  9 admispconfig admispconfig    4096 2009-01-19 10:35 phpmyadmin
    -rw-r--r--  1 admispconfig admispconfig 3593390 2009-01-25 11:06 phpmyadmin.tar.gz
    -rwxr-xr-x  1 admispconfig admispconfig     197 2009-01-18 03:37 placeholder.htm
    -rwxr-xr-x  1 admispconfig admispconfig    1858 2009-01-18 03:37 placeholder.php
    drwxr-xr-x  9 admispconfig admispconfig    4096 2009-02-01 12:52 roundcubemail
    -rw-r--r--  1 admispconfig admispconfig 1554881 2009-01-25 11:06 roundcubemail.tar.gz
    -rwxr-xr-x  1 admispconfig admispconfig    1626 2009-01-18 03:37 start.php
    -rwxr-xr-x  1 admispconfig admispconfig      72 2009-01-18 03:37 style.css
    drwxr-xr-x  2 admispconfig admispconfig    4096 2009-01-18 03:37 templates
    drwxr-xr-x  5 admispconfig admispconfig    4096 2009-01-18 03:37 tools
    administrator@server1:/home/admispconfig/ispconfig/web$  
    
    And this is what I have in the "..../roundcube/" folder"

    Code:
    administrator@server1:/home/admispconfig/ispconfig/web/roundcubemail$ ls -la
    total 136
    drwxr-xr-x  9 admispconfig admispconfig  4096 2009-02-01 12:52 .
    drwxr-xr-x 17 admispconfig admispconfig  4096 2009-01-25 11:06 ..
    drwxr-xr-x  2 admispconfig admispconfig  4096 2008-12-30 08:02 bin
    -rwxr-xr-x  1 admispconfig admispconfig 12142 2008-12-30 07:33 CHANGELOG
    drwxr-xr-x  2 admispconfig admispconfig  4096 2008-12-30 08:02 config
    -rwxr-xr-x  1 admispconfig admispconfig   807 2008-11-21 02:31 .htaccess
    -rwxr-xr-x  1 admispconfig admispconfig  7800 2008-12-30 07:33 index.php
    -rwxr-xr-x  1 admispconfig admispconfig  4118 2008-11-29 10:18 INSTALL
    -rwxr-xr-x  1 admispconfig admispconfig 17987 2008-10-29 13:11 LICENSE
    drwxr-xr-x  2 admispconfig admispconfig  4096 2009-01-25 13:49 logs
    drwxr-xr-x  7 admispconfig admispconfig  4096 2008-12-30 08:02 program
    -rwxr-xr-x  1 admispconfig admispconfig  1856 2008-12-30 07:33 README
    -rwxr-xr-x  1 admispconfig admispconfig    26 2008-03-22 07:43 robots.txt
    drwxr-xr-x  3 admispconfig admispconfig  4096 2008-12-30 08:02 skins
    drwxr-xr-x  2 admispconfig admispconfig  4096 2009-01-25 11:06 SQL
    -rwxr-xr-x  1 admispconfig admispconfig 29696 2009-02-01 12:52 sqlite.db
    drwxr-xr-x  2 admispconfig admispconfig  4096 2008-12-30 08:02 temp
    -rwxr-xr-x  1 admispconfig admispconfig  4544 2008-12-30 07:33 UPGRADING
    administrator@server1:/home/admispconfig/ispconfig/web/roundcubemail$   
    

    Thanks

    Heeter
     
    Last edited: Feb 1, 2009
  11. falko

    falko Super Moderator ISPConfig Developer

    Hm... I've never installed the RoundCube package, so I'm not sure what's wrong. I'm using the Uebimiau package.
     
  12. Heeter

    Heeter Member HowtoForge Supporter

    Hi Falko,

    I will remove roundcube then, and install the Uebimiau package,

    I am looking around, is there a way to remove roundcube through ISPconfig? I don't see it through the admin side.

    Thanks

    Heeter
    ________
    FERRARI MONDIAL SPECIFICATIONS
     
    Last edited: Mar 7, 2011
  13. falko

    falko Super Moderator ISPConfig Developer

    Try this:
    Code:
    rm -r /home/admispconfig/ispconfig/web/roundcubemail
    rm /home/admispconfig/ispconfig/web/roundcubemail.tar.gz
    rm -r /home/admispconfig/ispconfig/web/tools/tools/roundcubemail
     
  14. Heeter

    Heeter Member HowtoForge Supporter

    Hey Falko,

    Thanks a million,

    I still cannot login to Uebimiau with my client. Keeps saying wrong user/pass.

    Been trying for two days now.

    Heeter
    ________
    Witchcraft Forums
     
    Last edited: Mar 7, 2011
  15. falko

    falko Super Moderator ISPConfig Developer

    You must use the email address (+ the password) in Uebimiau, not the username.
     
  16. Heeter

    Heeter Member HowtoForge Supporter

    Hi Falko,

    We are using the email/pass on the login.

    It keeps telling us wrong email/pass.

    Heeter
    ________
    Colorado dispensaries
     
    Last edited: Mar 7, 2011
  17. falko

    falko Super Moderator ISPConfig Developer

    Any errors in the mail log when you try to log in?
     
  18. Heeter

    Heeter Member HowtoForge Supporter

    I will check the log in a bit,

    I am not at that particular workstation yet,

    Heeter
    ________
    N02 Vaporizer
     
    Last edited: Mar 7, 2011
  19. Heeter

    Heeter Member HowtoForge Supporter

    This is the error I get when I tried to login to a user's email.

    Code:
    Feb  5 18:17:16 server1 pop3d: Connection, ip=[::ffff:127.0.0.1]
    Feb  5 18:17:16 server1 pop3d: chdir Maildir: No such file or directory
    Feb  5 18:17:33 server1 pop3d: Connection, ip=[::ffff:127.0.0.1]
    Feb  5 18:17:33 server1 pop3d: chdir Maildir: No such file or directory
    

    The is in the "/var/log/mail.log" file

    Heeter
    ________
    VAPOR
     
    Last edited: Mar 7, 2011
  20. till

    till Super Moderator Staff Member ISPConfig Developer

    Please enable the maildir option in ispconfig under managament > server > settings.
     

Share This Page