ISPconfig update - no new users or details permitted

Discussion in 'Installation/Configuration' started by cybere, Jan 15, 2008.

  1. cybere

    cybere New Member


    Have recently upgraded an Fedora Core 5 ISPconfig installation. All other server operations are functional. ISPConfig has all previous details of all sites, all users etc. However, no existing users details may be altered. It keeps saying that the system is busy and goes no further. After waiting far too long, and checking/repairing databases, the same error occurs. Recycle bin is empty.
    Reboot does not clear it up.

    ISPconfig has operated flawlessly for over 12 months on version 2.2.6. Old I know, but it works. FC5 was updated, and then ISPconfig started playing up.

    I am hesitant to upgrade ispconfig any further due to these problems. Is anyone able to shed some light on how I may repair this please?
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    Please make a screenshot of the error and post it here.
  3. cybere

    cybere New Member


    Hi Till,

    Here is the only error message that is displayed within ISPConfig.

    This error is displayed now after any attempt to alter user details. There is no specified time to wait, and having waited several hours, with no response/change/alteration to status, there is obviously something wrong. As stated earlier, checking and repairing DB has no effect.


    Attached Files:

  4. till

    till Super Moderator Staff Member ISPConfig Developer

    Please run:

    /etc/init.d/ispconfig_server restart

    then wait a few minutes and try again.
  5. cybere

    cybere New Member

    ISPconfig still failing to permit alterations

    Hi Till,

    >/etc/init.d/ispconfig_server restart

    This command restarted the ispconfig server successfully. However, the problem still exists.

    When i select a users details to view, the first page loads no problems. Here I am able to reset passwords, shell access checkboxes etc, but Advanced settings, Spam and Antivirus settings while displaying fine, are not permitting any changes to be made.

    All other operations appear at this point to be fine.

    Thanks again Till
  6. cybere

    cybere New Member

    update to alterations

    Hi Till,

    As per our previous 2 posts, if I open the users details, to the page where I wish to edit, THEN execute your above command, I am able to make changes and save. Then the problem continues again for any other users that I may need to edit. If i repeat this process, I may continue, again, though for only one page....

    still testing...
  7. till

    till Super Moderator Staff Member ISPConfig Developer

    Do you get any errors in the log file /home/admispconfig/ispconfig/ispconfig.log
  8. cybere

    cybere New Member

    Hi Till,

    No error entries in the log you specified. Only perhaps 40lines of the following:
    15.01.2008 - 16:08:30 => INFO - /root/ispconfig/scripts/lib/config.lib.php, Line 883: setquota -u YYYY 0 0 0 0 -a &> /dev/null
    15.01.2008 - 16:08:30 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_procmail.lib.php, Line 57: cp -f /root/ispconfig/isp/conf/forward.master /var/www/web1/user/YYYY/.forward
    15.01.2008 - 16:08:30 => INFO - USER:

    Aside: Has anyone been able to install Acronis True Image on FC8 yet? I would like to build FC8 so long as I can get backups working on it. FC5 backup howtos fail on this system.

    Thanks for your assistance to date Till.
  9. falko

    falko Super Moderator ISPConfig Developer

    What's the output of
    ls -la /home/admispconfig/ispconfig
  10. cybere

    cybere New Member


    Hi Till,

    Here are the results:

    [[email protected] ~]# ls -la /home/admispconfig/ispconfig/
    total 2560
    drwxr-xr-x 8 admispconfig admispconfig 4096 Jan 21 08:56 .
    drwxr-xr-x 4 admispconfig admispconfig 4096 Sep 7 2006 ..
    -rw-r--r-- 1 admispconfig admispconfig 14 Sep 7 2006 adminmail.txt
    drwxrwx--- 2 admispconfig mysql 4096 Sep 7 2006 backup
    drwxr-xr-x 4 admispconfig admispconfig 4096 Sep 7 2006 files
    -rw-r--r-- 1 admispconfig admispconfig 1349416 Jan 21 08:56 ispconfig.log
    -rw-r--r-- 1 root root 411571 Jan 15 15:07 ispconfig.log.15-01-08_16-07-27.tar.gz
    -rw-r--r-- 1 root root 389062 Nov 29 2006 ispconfig.log.29-11-06_09-51-08.tar.gz
    -rw-r--r-- 1 root root 404355 Aug 31 14:17 ispconfig.log.31-08-07_14-17-22.tar.gz
    drwxr-xr-x 6 admispconfig admispconfig 4096 Sep 7 2006 lib
    -rw-r--r-- 1 root root 969 Sep 7 2006 sysconf.txt
    drwxr-xr-x 6 admispconfig admispconfig 4096 Dec 14 18:13 temp
    drwxr-xr-x 8 admispconfig admispconfig 4096 Sep 7 2006 tools
    -rw-r--r-- 1 root root 284 Sep 7 2006 users
    drwxr-xr-x 16 admispconfig admispconfig 4096 Sep 7 2006 web

    Ive begun building yet another server now, as this situation is deteriorating.

  11. falko

    falko Super Moderator ISPConfig Developer

    Looks ok... :confused:
  12. cybere

    cybere New Member

    hehe, yeah it does look okay.

    But the ispconfig system is slowly deteriorating.

    I cannot determine if its the OS, or ispconfig sitting on top that is the problem.

    All other services are running as normal, databases are consistent, log files are not showing problems, but there most definately is.

    FC8 and ispconfig is on its way up now.

    this will be the last time i update a linux box. Rebuild with a newer OS seems to be the easiest option for me.

    Thank you for your time and assistance Till & Falko, I am very much appreciative.\


    Is there a means for me to roll back at all in a unix environment?
    Last edited: Jan 22, 2008
  13. falko

    falko Super Moderator ISPConfig Developer

    You could create images of your system from time to time:
  14. cybere

    cybere New Member

    Hi again,

    This will be the last post on this problem. In the past the backup solutions for ispconfig for restorations have failed poorly due to tar not being able to handle zero sized files(empty mail boxes). That was as per the FC5 ispconfig backup tutorial.

    Image backups have failed during restoration, consistently, using dd and several others. Unsure as to why.

    I am now decommissioning the FC5 installation and going to try another OS name.

    Thanks again people.

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