ispconfig mailbox to osTicket

I am trying to create an email pipe from a ispconfig mailbox called "support@example.com.au" to osTicket on the same server.

I am running on centos 5.5 with Postfix, Dovecot and a DKIM Before-Queue filter and a DKIM After-Queue filter.

On centos 5.5 I noticed that maildrop_plugin.inc.php plugin was not enabled, so I ran the following command:

Code:

cd /usr/local/ispconfig/server/plugins-enabled
[root@server1 plugins-enabled]# ln -s /usr/local/ispconfig/server/plugins-available/maildrop_plugin.inc.php ./maildrop_plugin.inc.php

As a test of the forwarder from ispconfig3 to osTicket I entered an email redirect in the "Custom mail filter recipe" field of support@example.com.au as
follows:

Code:

redirect "rpfotenh@example.com.au";
keep;

I should now be able to logon to a mailbox and send to support@example.com.au and have it redirected to rpfotenh@example.com.au right!

If this works I will then be able to do the piping which is what I want to do. However when I try the redirect as above, I get it normally delivered to
support and NO delivery to rpfotenh@example.com.au, why is this?


The maillog file shows the following:

Code:

Jan 23 14:44:25 server1 dkimproxy.out[2585]: connect from 127.0.0.1
Jan 23 14:44:25 server1 postfix/smtpd[3695]: connect from localhost.localdomain[127.0.0.1]
Jan 23 14:44:25 server1 postfix/smtp[3691]: discarding EHLO keywords: 8BITMIME STARTTLS
Jan 23 14:44:25 server1 postfix/smtpd[3695]: B77CF42047A: client=unknown[172.17.0.2]
Jan 23 14:44:25 server1 dkimproxy.out[2585]: DKIM signing - signed; message-id=<fd6dafab90e73230b040d6a4086e423b@server1.example.com.au>, 

signer=<sample@example.com.au>, from=<sample@example.com.au>
Jan 23 14:44:25 server1 postfix/cleanup[3690]: B77CF42047A: message-id=<fd6dafab90e73230b040d6a4086e423b@server1.example.com.au>
Jan 23 14:44:25 server1 postfix/qmgr[2580]: B77CF42047A: from=<sample@example.com.au>, size=1821, nrcpt=1 (queue active)
Jan 23 14:44:25 server1 postfix/smtpd[3695]: disconnect from localhost.localdomain[127.0.0.1]
Jan 23 14:44:25 server1 postfix/smtp[3691]: 8FCAC420479: to=<support@example.com.au>, relay=127.0.0.1[127.0.0.1]:10027, delay=1.7, 

delays=0.29/0.85/0.22/0.3, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as B77CF42047A)
Jan 23 14:44:26 server1 postfix/qmgr[2580]: 8FCAC420479: removed
Jan 23 14:44:26 server1 dovecot: auth-worker(default): mysql: Connected to localhost (dbispconfig)
Jan 23 14:44:26 server1 dovecot: deliver(support@example.com.au): sieve: msgid=<fd6dafab90e73230b040d6a4086e423b@server1.example.com.au>: stored mail 

into mailbox 'INBOX'
Jan 23 14:44:26 server1 postfix/pipe[3697]: B77CF42047A: to=<support@example.com.au>, relay=dovecot, delay=0.57, delays=0.18/0.07/0/0.32, dsn=2.0.0, 

status=sent (delivered via dovecot service)
Jan 23 14:44:26 server1 postfix/qmgr[2580]: B77CF42047A: removed
Jan 23 14:44:27 server1 dovecot: imap-login: Login: user=<sample@example.com.au>, method=PLAIN, rip=172.17.0.2, lip=172.17.0.2, secured
Jan 23 14:44:27 server1 dovecot: IMAP(sample@example.com.au): Disconnected: Logged out bytes=311/4464
Jan 23 14:44:30 server1 dovecot: imap-login: Login: user=<sample@example.com.au>, method=PLAIN, rip=172.17.0.2, lip=172.17.0.2, secured
Jan 23 14:44:30 server1 dovecot: IMAP(sample@example.com.au): Disconnected: Logged out bytes=350/3345
Jan 23 14:45:01 server1 dovecot: imap-login: Login: user=<rpfotenh@example.com.au>, method=PLAIN, rip=172.17.0.2, lip=172.17.0.2, secured
Jan 23 14:45:01 server1 dovecot: IMAP(rpfotenh@example.com.au): Disconnected: Logged out bytes=39/426
Jan 23 14:45:03 server1 postfix/smtpd[3771]: connect from localhost.localdomain[127.0.0.1]
Jan 23 14:45:03 server1 postfix/smtpd[3771]: lost connection after CONNECT from localhost.localdomain[127.0.0.1]
Jan 23 14:45:03 server1 postfix/smtpd[3771]: disconnect from localhost.localdomain[127.0.0.1]
Jan 23 14:45:03 server1 dovecot: pop3-login: Disconnected (no auth attempts): rip=127.0.0.1, lip=127.0.0.1, secured

It appears that the relay is always to dovecot and NOT to the defined filter, why is this? Can I get the redirect and hence pipe to work?

Regards
Rolf

 

I set it back as you said. I tried the redirect (as above) and it worked fine.

I now replaced the redirect code with the following in /var/vmail/globalsieverc

Code:

if header :contains ["To", "Cc", "Bcc"] "support@example.com.au" {
pipe "/var/www/clients/client1/web4/web/support/api/pipe.php";
  stop;
}

When a message is sent to support@example.com.au, the log shows:

Code:

Jan 24 11:03:35 server1 dovecot: deliver(support@example.com.au): sieve: main_script: line 2: unknown command 'pipe' (only reported once at first occurence)

The question now is how do I do a pipe to pipe.php without a pipe command in Dovecot sieve?

 

I use osTicket with pop featch and work just fine.