ISPconfig 3 some users cannot send email to outside

Discussion in 'Installation/Configuration' started by Rockblade, Apr 20, 2010.

  1. Rockblade

    Rockblade New Member

    I have been using ISPconfig 3 for a while without problems. All the older users can send emails locally and outside without problem. The new users I create, can send local emails but not to the outside. I'm going nuts with this. Please help.
     
  2. matty

    matty New Member

    Give us a starting point to help you. ie. Do you have some postfix logs? What outbound server are the old users using compared to the new users? Are the old and new users in the same domain/customer?
     
  3. Rockblade

    Rockblade New Member

    ISPConfig 3

    I'm using the same SMTP and POP for the new users as the old users. on the log below, test1@xxxx.net is an old account, while nrext@xxxx.net it is a new account. The message from test1 goes out fine, the one to nrext does not.

    Mail log:

    Apr 20 16:01:11 mail imapd: Connection, ip=[::1]
    Apr 20 16:01:11 mail imapd: LOGIN, user=nrext@xxxx.net, ip=[::1], port=[40251], protocol=IMAP
    Apr 20 16:01:11 mail imapd: LOGOUT, user=nrext@xxxx.net, ip=[::1], headers=0, body=0, rcvd=30, sent=238, time=0
    Apr 20 16:01:11 mail imapd: Connection, ip=[::1]
    Apr 20 16:01:11 mail imapd: LOGIN, user=nrext@xxxx.net, ip=[::1], port=[40252], protocol=IMAP
    Apr 20 16:01:12 mail imapd: LOGOUT, user=nrext@xxxx.net, ip=[::1], headers=0, body=0, rcvd=431, sent=1438, time=1
    Apr 20 16:01:12 mail imapd: Connection, ip=[::1]
    Apr 20 16:01:12 mail imapd: LOGIN, user=nrext@xxxx.net, ip=[::1], port=[40253], protocol=IMAP
    Apr 20 16:01:12 mail imapd: LOGOUT, user=nrext@xxxx.net, ip=[::1], headers=0, body=0, rcvd=119, sent=900, time=0
    Apr 20 16:01:12 mail pop3d: Connection, ip=[::ffff:65.xxx.xxx.xxx]
    Apr 20 16:01:27 mail postfix/smtpd[21478]: connect from localhost.localdomain[127.0.0.1]
    Apr 20 16:01:27 mail postfix/cleanup[6258]: warning: regexp map /etc/postfix/header_checks, line 2: ignoring unrecognized request
    Apr 20 16:01:27 mail postfix/cleanup[6258]: warning: regexp map /etc/postfix/header_checks, line 4: ignoring unrecognized request
    Apr 20 16:01:27 mail postfix/cleanup[6258]: warning: regexp map /etc/postfix/header_checks, line 6: ignoring unrecognized request
    Apr 20 16:01:27 mail postfix/smtpd[21478]: 0D5A532441A1: client=localhost.localdomain[127.0.0.1]
    Apr 20 16:01:27 mail postfix/cleanup[6258]: 0D5A532441A1: message-id=<4b027e5c33be93f93369f14e22716cc9.squirrel@mail.xxxxx.net>
    Apr 20 16:01:27 mail postfix/smtpd[21478]: disconnect from localhost.localdomain[127.0.0.1]
    Apr 20 16:01:27 mail postfix/qmgr[21464]: 0D5A532441A1: from=<nrext@xxxx.net>, size=755, nrcpt=1 (queue active)
    Apr 20 16:01:27 mail imapd: Connection, ip=[::1]
    Apr 20 16:01:27 mail imapd: LOGIN, user=nrext@xxxx.net, ip=[::1], port=[40263], protocol=IMAP
    Apr 20 16:01:27 mail imapd: LOGOUT, user=nrext@xxxx.net, ip=[::1], headers=0, body=0, rcvd=635, sent=203, time=0
    Apr 20 16:01:27 mail imapd: Connection, ip=[::1]
    Apr 20 16:01:27 mail imapd: LOGIN, user=nrext@xxxx.net, ip=[::1], port=[40265], protocol=IMAP
    Apr 20 16:01:27 mail imapd: LOGOUT, user=nrext@xxxx.net, ip=[::1], headers=0, body=0, rcvd=119, sent=900, time=0
    Apr 20 16:01:27 mail postfix/smtpd[6264]: connect from localhost.localdomain[127.0.0.1]
    Apr 20 16:01:27 mail postfix/smtpd[6264]: 739FA32441A2: client=localhost.localdomain[127.0.0.1]
    Apr 20 16:01:27 mail postfix/cleanup[6258]: 739FA32441A2: message-id=<4b027e5c33be93f93369f14e22716cc9.squirrel@mail.xxxxx.net>
    Apr 20 16:01:27 mail postfix/smtpd[6264]: disconnect from localhost.localdomain[127.0.0.1]
    Apr 20 16:01:27 mail postfix/qmgr[21464]: 739FA32441A2: from=<nrext@xxxx.net>, size=1225, nrcpt=1 (queue active)
    Apr 20 16:01:27 mail amavis[21504]: (21504-02) Passed CLEAN, LOCAL [127.0.0.1] [98.xxx.xxx.xxx] <nrext@xxxx.net> -> <tech@xxxx.com>, Message-ID: <4b027e5c33be93f93369f14e22716cc9.squirrel@mail.xxxxx.net>, mail_id: TFt0CU9-sV9Y, Hits: 3.858, size: 755, queued_as: 739FA32441A2, 379 ms
    Apr 20 16:01:27 mail postfix/smtp[6259]: 0D5A532441A1: to=<tech@xxxx.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.56, delays=0.18/0.01/0/0.38, dsn=2.0.0, status=sent (250 2.0.0 Ok, id=21504-02, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 739FA32441A2)
    Apr 20 16:01:27 mail postfix/qmgr[21464]: 0D5A532441A1: removed
    Apr 20 16:01:28 mail postfix/smtp[6265]: 739FA32441A2: to=<tech@xxxx.com>, relay=ASPMX.L.GOOGLE.COM[209.85.210.90]:25, delay=0.69, delays=0.13/0.01/0.48/0.07, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 833E123E02)
    Apr 20 16:01:28 mail postfix/qmgr[21464]: 739FA32441A2: removed
    Apr 20 16:01:43 mail imapd: Connection, ip=[::1]
    Apr 20 16:01:43 mail imapd: LOGIN, user=test1@xxxx.net, ip=[::1], port=[40275], protocol=IMAP
    Apr 20 16:01:43 mail imapd: LOGOUT, user=test1@xxxx.net, ip=[::1], headers=0, body=0, rcvd=30, sent=238, time=0
    Apr 20 16:01:43 mail imapd: Connection, ip=[::1]
    Apr 20 16:01:43 mail imapd: LOGIN, user=test1@xxxx.net, ip=[::1], port=[40276], protocol=IMAP
    Apr 20 16:01:43 mail imapd: LOGOUT, user=test1@xxxx.net, ip=[::1], headers=0, body=0, rcvd=431, sent=1439, time=0
    Apr 20 16:01:43 mail imapd: Connection, ip=[::1]
    Apr 20 16:01:43 mail imapd: LOGIN, user=test1@xxxx.net, ip=[::1], port=[40277], protocol=IMAP
    Apr 20 16:01:44 mail imapd: LOGOUT, user=test1@xxxx.net, ip=[::1], headers=144078, body=0, rcvd=296, sent=269200, time=1
    Apr 20 16:01:51 mail pop3d: Connection, ip=[::ffff:65.xxx.xxx.xxx]
    Apr 20 16:01:51 mail pop3d: LOGIN, user=christinas@xxxxx.net, ip=[::ffff:65.xxx.xxx.xxx], port=[45833]
    Apr 20 16:01:56 mail postfix/smtpd[21478]: connect from localhost.localdomain[127.0.0.1]
    Apr 20 16:01:56 mail postfix/smtpd[21478]: 0FA1832441A1: client=localhost.localdomain[127.0.0.1]
    Apr 20 16:01:56 mail postfix/cleanup[6258]: 0FA1832441A1: message-id=<2afc9f93c46c4e0d84b3f969c08cd82c.squirrel@mail.xxxx.net>
    Apr 20 16:01:56 mail postfix/qmgr[21464]: 0FA1832441A1: from=<test1@xxxx.net>, size=751, nrcpt=1 (queue active)
    Apr 20 16:01:56 mail postfix/smtpd[21478]: disconnect from localhost.localdomain[127.0.0.1]
    Apr 20 16:01:56 mail imapd: Connection, ip=[::1]
    Apr 20 16:01:56 mail imapd: LOGIN, user=test1@xxxxx.net, ip=[::1], port=[40285], protocol=IMAP
    Apr 20 16:01:56 mail imapd: LOGOUT, user=test1@xxxxx.net, ip=[::1], headers=0, body=0, rcvd=631, sent=204, time=0
    Apr 20 16:01:56 mail postfix/smtpd[6264]: connect from localhost.localdomain[127.0.0.1]
    Apr 20 16:01:56 mail postfix/smtpd[6264]: 4214D32441A2: client=localhost.localdomain[127.0.0.1]
    Apr 20 16:01:56 mail postfix/cleanup[6258]: 4214D32441A2: message-id=<2afc9f93c46c4e0d84b3f969c08cd82c.squirrel@mail.xxxxx.net>
    Apr 20 16:01:56 mail imapd: Connection, ip=[::1]
    Apr 20 16:01:56 mail imapd: LOGIN, user=test1@xxxxx.net, ip=[::1], port=[40287], protocol=IMAP
    Apr 20 16:01:56 mail postfix/smtpd[6264]: disconnect from localhost.localdomain[127.0.0.1]
    Apr 20 16:01:56 mail postfix/qmgr[21464]: 4214D32441A2: from=<test1@xxxxx.net>, size=1221, nrcpt=1 (queue active)
    Apr 20 16:01:56 mail amavis[21504]: (21504-03) Passed CLEAN, LOCAL [127.0.0.1] [98.xxx.xxx.xxx] <test1@xxxxx.net> -> <tech@xxxx.com>, Message-ID: <2afc9f93c46c4e0d84b3f969c08cd82c.squirrel@mail.xxxxx.net>, mail_id: 5A5LJJX9vuHD, Hits: 1.311, size: 751, queued_as: 4214D32441A2, 324 ms
    Apr 20 16:01:56 mail postfix/smtp[6259]: 0FA1832441A1: to=<tech@xxxx.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.38, delays=0.05/0/0/0.32, dsn=2.0.0, status=sent (250 2.0.0 Ok, id=21504-03, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 4214D32441A2)
    Apr 20 16:01:56 mail postfix/qmgr[21464]: 0FA1832441A1: removed
    Apr 20 16:01:56 mail postfix/smtp[6265]: 4214D32441A2: to=<tech@xxxx.com>, relay=ASPMX.L.GOOGLE.COM[209.85.210.90]:25, delay=0.34, delays=0.16/0/0.12/0.06, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as F11B223E02)
    Apr 20 16:01:56 mail postfix/qmgr[21464]: 4214D32441A2: removed
    Apr 20 16:01:57 mail imapd: LOGOUT, user=test1@xxxx.net, ip=[::1], headers=144078, body=0, rcvd=296, sent=269199, time=1
     
  4. falko

    falko Super Moderator ISPConfig Developer

    Did you check if the mails arrived in Gmail's spam folder?
     
  5. Rockblade

    Rockblade New Member

    ISPconfig

    It does not get anywhere. I have rebooted the server, create more users, user different SMTP (and worked) but mine does not work for new users.
     
  6. Rockblade

    Rockblade New Member

    ISP Config 3

    Do you think it is a problem with postfix or with client account? what to do?

    thanks,
     
  7. falko

    falko Super Moderator ISPConfig Developer

    Do your domains have SPF records?
     
  8. matty

    matty New Member

    and, is it just to gmail hosted recipients?
     

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