ISPconfig 3 Postfix "status=bounced (user unknown..."

Discussion in 'Server Operation' started by forbin421, Nov 13, 2012.

  1. forbin421

    forbin421 New Member

    Help. I have had a Fedora 15 ISPconfig 3 server running for a about a year and email just went dead the other day. I have getting the error message in /var/log/maillog "status=bounced (user unknown. Command output: Invalid user specified.

    Nov 13 10:31:02 vadar postfix/pipe[18688]: 8D2B3680AF: to=<eric@ericmitch.com>, orig_to=<eric@supergsego.com>, relay=maildrop, delay=0.15, delays=0.1/0.01/0/0.04, dsn=5.1.1, status=bounced (user unknown. Command output: Invalid user specified. )
    Nov 13 10:31:02 vadar postfix/cleanup[18681]: B116E60E47: message-id=<20121113153102.B116E60E47@vadar.supergsego.com>
    Nov 13 10:31:02 vadar postfix/bounce[18690]: 8D2B3680AF: sender non-delivery notification: B116E60E47
    Nov 13 10:31:02 vadar postfix/qmgr[18524]: B116E60E47: from=<>, size=42086, nrcpt=1 (queue active)
    Nov 13 10:31:02 vadar postfix/qmgr[18524]: 8D2B3680AF: removed
    Nov 13 10:31:02 vadar postfix/pipe[18688]: B116E60E47: to=<eric@ericmitch.com>, orig_to=<eric@supergsego.com>, relay=maildrop, delay=0.14, delays=0.04/0/0/0.1, dsn=5.1.1, status=bounced (user unknown. Command output: Invalid user specified. )
    Nov 13 10:31:02 vadar postfix/qmgr[18524]: B116E60E47: removed​

    I verified that the users still exist in the ISPconfig MySQL database.

    Thanks for your help.
     
  2. falko

    falko Super Moderator ISPConfig Developer

    Is it possible that you installed a Postfix update? What's in your /etc/postfix/main.cf?
     
  3. forbin421

    forbin421 New Member

    No updates lately except a clamav daily update. I use Yum to do all my updates and Core 15 is on the unsupported list so nothing has been available. BTW, are there plans to support newer versions of Fedora in the future?

    My main.cf file is attached.

    Thanks for your help
     

    Attached Files:

  4. till

    till Super Moderator Staff Member ISPConfig Developer

    Generally yes, the current problem is that fedora switched from sysv to systemd for starting services and does not provide wrapper scripts unlike all other distributions. Supporting fedora again will be possible when we have added native support for systemd to ispconfig.
     
  5. forbin421

    forbin421 New Member

    Any thoughts on how to resolve this? I am really in a bind.

    Thanks
     
  6. till

    till Super Moderator Staff Member ISPConfig Developer

    Is supergsego.com configured as domain alias for the domain ericmitch.com in the ispconfig mail module?
     
  7. forbin421

    forbin421 New Member

    Yes. I get the same error on any email address configured on the system, whether it is an alias or not.
     
  8. till

    till Super Moderator Staff Member ISPConfig Developer

    If this is a aliasdomain, then remove it and add email aliases for the exsiting email addresses instead. Wit a domain alias it can happen that postfix accepts the emails and then finds out later thet the target address does not exits and then a bounce like the one ou posted above will occur.
     
  9. forbin421

    forbin421 New Member

    This does NOT happen on just alias domains. This happens on ALL email accounts configured within ISPConfig.
     

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