ISP3 novice needs help

Discussion in 'Installation/Configuration' started by Spacestar54, Dec 3, 2017.

  1. Spacestar54

    Spacestar54 New Member

    Hi,
    After months of great working with ISP3(I had some help) I did something really stupid.
    My server is not fast and I tried to upgrade from php5.6 to php7.1 (so stupid) after that a empty screen.
    Everything (3 webshops) still works but the ISP3 screen stays empty (see attached image)
    The famous error: PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/20160303 /mysqli.so' which I can't find the 'easy' solution.
    I'm Dutch so I hope someone can give me a understandable answer and don't be angry about this question, you can make me happy!!
    Thanks,
    Jos....

    PS. This is the page I used to upgrade: https://www.howtoforge.com/tutorial...fig-3-from-debian-packages-on-debian-8-and-9/
     

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    Last edited: Dec 4, 2017
  2. Taleman

    Taleman Member HowtoForge Supporter

    Read the comments of that howto. There it is explained how to repair the broken system.
    Choose PHP version that works with ISPConfig, 5.6 or 7.0.
    Of course there may be something else that caused the problem.
     
  3. Spacestar54

    Spacestar54 New Member

    Thanks, I didn't see these comments (sorry...)
    Tested your two lines
    Both stood on 0 (7.1) and now on 7.0, I tried also 5.6 ... (see image)
    Still no ISP main-screen visible :>((

    On the second image, I think I made, during the first installation, there a error, where can I find these settings(to check)?
    Thanks again for helping me out.. :>))
     

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  4. Taleman

    Taleman Member HowtoForge Supporter

  5. Spacestar54

    Spacestar54 New Member

    Yes, but it didn't work!!
     
  6. Spacestar54

    Spacestar54 New Member

    Believe me, I tried it yesterday before asking for help...
     

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  7. Taleman

    Taleman Member HowtoForge Supporter

    Try the commands one by one.
    Code:
    wget -q -O htf-common-issues.php "http://gitplace.net/pixcept/ispconfig-tools/raw/stable/htf-common-issues.php" 
    Then
    Code:
    php -q htf-common-issues.php
     
  8. Spacestar54

    Spacestar54 New Member

    Sorry, still no information visible...
     

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  9. Spacestar54

    Spacestar54 New Member

  10. Taleman

    Taleman Member HowtoForge Supporter

    Does the wget command download a file named htf-common-issues.php ? You should get the file or wget should complain about something.
     
  11. Spacestar54

    Spacestar54 New Member

    No complain about wget, so he/se get the file, but then ....
    Starting the line gives a few moments of silence (I think working) and after that no complaining.
     
  12. Taleman

    Taleman Member HowtoForge Supporter

    What is the contents of that file? It should be a PHP script.
     
  13. Spacestar54

    Spacestar54 New Member

    I can't see the the file itself, I can see it's doing something and then stops.
    How can I make it visible? In my browser it gives a error (forbidden).
     
  14. Taleman

    Taleman Member HowtoForge Supporter

    Look at the file htf-common-issues.php . What size is it? What is inside that file? Use the cat command, for example.
     
  15. Spacestar54

    Spacestar54 New Member

    Both files are empty..
     

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  16. Spacestar54

    Spacestar54 New Member

    Did a new 'download' and opened the file... Empty ...
     

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  17. Taleman

    Taleman Member HowtoForge Supporter

    That explains why You get no result file.
    Since that script can not be downloaded right now, try other ways to see what is wrong.
    Is the operating system Debian? Version 8 or 9?
    Verify web server is running. It may be Apache or Nginx, You have not written which. Check like this:
    Code:
    service apache2 status
    Verify database is running, check like the web server test.
    Read logs to see what makes errors or fails. Logs are in /var/log, and subdirectories thereof. Check /var/log/syslog first. Then do
    Code:
    ls -lht /var/log/ | head 
    to see most recent log files and read those.
     
  18. Spacestar54

    Spacestar54 New Member

    As far as I know Debian 9.
    Apache is running (see image, was a long list, just the top)
    All 3 webshops are up and running...
    Second image shows the logfiles, I have to read them all??
     

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  19. Taleman

    Taleman Member HowtoForge Supporter

    At least read syslog php5-fpm.log. The first is useful to read for any problem, the latter may be useful in this case since the problem may be PHP related. If those don't help read all the most recent log files.
     
  20. Taleman

    Taleman Member HowtoForge Supporter

    In the first post there was error message. Are there no error messages now?
    If no idea emerges from reading log files, check all the PHP packages that are mentioned in Perfect Server guide for Debian Stretch are installed. (if the server is Stretch, verify that first with lsb_release -a )
     

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