IP dissapears (#2)

Discussion in 'ISPConfig 3 Priority Support' started by bobpit, Oct 28, 2013.

  1. bobpit

    bobpit Member

    I have openned the thread " IP dissapears" in the regular forum:

    After a day of help and trials, I still cannot set the IP address of the site. Here is the screenshot with the "empty" IP address: http://postimg.org/image/gr4pcfvsd/

    To summarise the case:
    I have only one client (myself) and only one site (www.surf-anonymous.info). It is a VPS. I have ISPConfig version The server has Ubuntu 12.04. I want to enable SSL for the particular site. So I started by entering the IP address (

    I can access https://surf-anonymous.info:8080/ but I cannot access https://surf-anonymous.info/.

    This is the A Record settings at my registrar (namecheap.com): http://postimg.org/image/4vutqwgbh/

    In the "Server Config" I changed the IP Address, Gateway, Nameservers and Hostname. The VPS host told me that the Gateway IP address is This address does not appear in a tracert. They told me it is a SWITCH, not a router. Probably a Layer 3 switch. This is how it is now: http://postimg.org/image/hpgh0zjql/

    This is the content of my HOSTS file:
    Code: localhost.localdomain localhost
    # Auto-generated hostname. Please do not remove this comment. server1.surf-anonymous.info  server1
    ::1 localhost.localdomain localhost
    Last edited: Oct 28, 2013
  2. Quaxth

    Quaxth New Member

    from my last answer in that older thread:
    That means also:
    • where did you have placed your server
    • who provided the public IP
    • who provide the Nameserver
    • and, and, and!!

    Without you provide all of the really relevant data, it's difficult to help and may go to nowhere!
  3. bobpit

    bobpit Member

    I think the VPS is in a Datacenter in Texas

    The VPS provider

    This must be Namecheap. Here is the Namecheap setup: http://postimg.org/image/4vutqwgbh/
  4. Quaxth

    Quaxth New Member

    OK, your IP is NOT within the range of private networks, that is limited to:
    • through
    • through (APIPA only)
    • through
    • through

    Than, if you use the namecheap nameservers' which you did, you should not have any DNS Zone assigned in ISPConfig.

    Wait and let see what Mr. Till will say!
  5. bobpit

    bobpit Member

    This is correct. I have not setup any DNS zone in ISPConfig.

    This is a project I had worked on last spring. ISPConfig was installed then, but I don't know if it was problem free back then. I just started working on the project again. The VPS was moved to another IP address and probably to a different physical server during summer. There where a couple of VPS configuration adjustments we had to make after the move.

    I suspect that the ISPConfig may have some settings from the old setup. For example when I checked yesterday in the "Server Config", both the IP Address and Hostname was set to sukrzapk.surf-anonymous.info, which I think it is a very old FQDN I was using. Now the FQDN is server1.surf-anonymous.info. BEfore I chaged those to the correct settings, ISPConfig would not let me save the Server Config screen, or even move away from the screen. It gave me a "wrong IP address error". Then again, maybe months ago, when I had made the installation, I had put wrong settings out of ignorance. Again, this is how the Server Config looks now: http://postimg.org/image/hpgh0zjql/
    Last edited: Oct 28, 2013
  6. till

    till Super Moderator Staff Member ISPConfig Developer

    If this is a vps, then your ISP is changing the config file automatically. You can not configure IP addresses or hosts in a vps, they have to be configured outside of the vps in the virtualisation software by your ISP.
  7. Quaxth

    Quaxth New Member

    Er.....! That's interesting! But makes sense. I'm not familar with Virtual machines in any means and also don't like them. May be there are good for testing purpose but productive.

    Thanks for that info.
  8. till

    till Super Moderator Staff Member ISPConfig Developer

    VPS are fine for production use as well. Especially VPS with OpenVZ are a good way to run fast an reliable backups when you run the host server yourself. But one should be aware that the IP and the hostname configuration is not done locally anmore in this case.
  9. bobpit

    bobpit Member

    Yes, the IP address is correctly set from the VPS COntrol Panel. Ahhhh, it took me a day and it was so simple.

    I think this detail should be in the manual. It is so confusing to follow instructions to the letter and the thing to refuse to work.

    Thank you Till.

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