Internal Server Error - ISPconfig unavailable

Discussion in 'ISPConfig 3 Priority Support' started by bonus999, May 2, 2013.

  1. bonus999

    bonus999 New Member

    hello,

    Another problem to add to my list!

    Everything was OK apart from FTP access - see seperate thread!

    I thought I would add another client and website to the server which went OK and then the ISPconfig stopped working and when I https to the server I get this:

    ***********************
    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    **********************

    I rebooted the server and no luck, also have waited some time and still the same.

    Any help gratefully appreciated

    thanks

    Bruce
     
  2. bonus999

    bonus999 New Member

    Just to add

    I followed this in the manual:

    4) If this still doesn't help, then go to the command line of the server on which the error happens (on multiserver
    systems, it is often the slave and not the master) and run (as root):
    crontab -e
    Comment out the server.sh cron job:
    #* * * * * /usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log
    Then run the command:
    /usr/local/ispconfig/server/server.sh

    Nothing logs on the command line.

    thanks
     
  3. falko

    falko Super Moderator Howtoforge Staff Moderator HowtoForge Supporter ISPConfig Developer

    Are there any errors in the web site's error log (it's in the /var/www/example.com/log/ directory)?
     
  4. bonus999

    bonus999 New Member

    Hi Falko

    Thanks for your reply, I checked those files and no issues.

    I could not find anything using the search above but google managed to find a few threads on this site and I am looking at this one at the moment:

    http://www.howtoforge.com/forums/showthread.php?t=55165

    It started happening as soon as I added another site, so I am guessing that there is a issue around finding the file?
     
  5. bonus999

    bonus999 New Member

    I have now been through that file and nothing helped as far as I could work out.

    I also followed the instructions in the manual for SuEXec, hower, I had no line starting with <IfModule mod_php5.c>

    I would appreciate any help available - thanks

    Bruce
     
  6. till

    till Super Moderator Howtoforge Staff HowtoForge Supporter ISPConfig Developer

    When you get a 500 error in the browser, then the error mus be logged in the error.log file of the website or the global apache error.log.

    Please check the file /var/log/apache2/error.log
     
  7. bonus999

    bonus999 New Member

    Hello Till,

    I checked the error log as you suggested and found this:

    suexec policy violation: see suexec log for more details
    [Fri May 03 11:04:40 2013] [warn] [client 88.215.36.5] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server
    [Fri May 03 11:04:40 2013] [error] [client 88.215.36.5] Premature end of script headers: index.php
    suexec policy violation: see suexec log for more details
    [Fri May 03 11:07:10 2013] [warn] [client 88.215.36.5] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server
    [Fri May 03 11:07:10 2013] [error] [client 88.215.36.5] Premature end of script headers: index.php
    suexec policy violation: see suexec log for more details
    [Fri May 03 11:07:20 2013] [warn] [client 88.215.36.5] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server
    [Fri May 03 11:07:20 2013] [error] [client 88.215.36.5] Premature end of script headers: index.php
    suexec policy violation: see suexec log for more details
    [Fri May 03 11:08:06 2013] [warn] [client 88.215.36.5] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server
    [Fri May 03 11:08:06 2013] [error] [client 88.215.36.5] Premature end of script headers: index.php


    I then checked the suexec log and found this:

    [2013-05-03 11:04:40]: uid: (5003/ispconfig) gid: (5004/ispconfig) cmd: .php-fcgi-starter
    [2013-05-03 11:04:40]: target uid/gid (5003/5004) mismatch with directory (33/33) or program (33/33)
    [2013-05-03 11:07:10]: uid: (5003/ispconfig) gid: (5004/ispconfig) cmd: .php-fcgi-starter
    [2013-05-03 11:07:10]: target uid/gid (5003/5004) mismatch with directory (33/33) or program (33/33)
    [2013-05-03 11:07:20]: uid: (5003/ispconfig) gid: (5004/ispconfig) cmd: .php-fcgi-starter
    [2013-05-03 11:07:20]: target uid/gid (5003/5004) mismatch with directory (33/33) or program (33/33)
    [2013-05-03 11:08:06]: uid: (5003/ispconfig) gid: (5004/ispconfig) cmd: .php-fcgi-starter
    [2013-05-03 11:08:06]: target uid/gid (5003/5004) mismatch with directory (33/33) or program (33/33)

    Your help is greatly appreciated - thanks
     
  8. bonus999

    bonus999 New Member

    I gave up!

    As this was a new server, I figured I probably mashed up the install somewhere along the line and had the snapshot installed from just before I started step 12 on the "perfect server" guide.

    With a bit more experience 2nd time around it seems OK

    The FTP worked straight away and I suspect everything else will.

    Thank you for the help!
     

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