I can't send and receive emails

Discussion in 'General' started by mymmo73, Jun 4, 2019.

  1. mymmo73

    mymmo73 New Member

    Hi, let me say that I am a beginner on the subject so I am not a programmer. I installed ISPconfig 3 I installed and configured some sites and they work perfectly, the only thing I can't get to work is the e-mail box I can't send and receive the mail I configured by following some guides do you have any suggestions? thank you
     
  2. Jesse Norell

    Jesse Norell Well-Known Member

    What happens when you try to send or receive? Any errors?

    Try using webmail right on the server and send from one local account to another, then see if that account has the message under their webmail login. If not, check the mail.log for errors.

    If webmail tests good, setup a mail client to check pop or info and see if you can access the mail.

    Then test sending from your mail client, and watch the mail.log for errors.
     
  3. mymmo73

    mymmo73 New Member

    thanks for your intervention, when you say you send an email directly from the server you mean from my domain provider? if you mean that I can't do it because I purchased a plan where e-mail is not used
     
  4. Jesse Norell

    Jesse Norell Well-Known Member

    Your initial post sounded like you were configuring mail services on an ISPConfig server; my suggestion is to send a test message from an account hosted on that server to another account on that server, to see if mail local to the server is processing (eg. no network/firewall type issues in play).
    I'm not sure what you mean there, but if you aren't allowed to send/receive email in your hosting plan, that is very likely why you can't send and receive email (your initial problem), no?
     
  5. mymmo73

    mymmo73 New Member

    in fact in my plan the e-mail service is not included, I thought it was possible to configure it equally on ISPconfig..
     
  6. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    E-mails with ISPConfig work after following the Perfect Server Guide, provided the host is otherwise suitably set up for e-mail. For example, it is in DNS with MX record and matching PTR record, and ports necessary for e-mail are not blocked.
    What were those guides? If you have done something in addition to following Perfect Server Guide, that may be why emails do not work.
    But like @Jesse Norell already wrote, log in to webmail on your server and send e-mail to that same account. If that works, send to some other account elsewhere that you can read, and then try answering to that message.
     
  7. mymmo73

    mymmo73 New Member

    sorry if I did not answer immediately, to configure the mailbox I followed this video https ://youtu.be/0PUMN5ZTuZA I did nothing special, however I entered the server of my hosting, from sending and receiving them without problems. .
     
  8. mymmo73

    mymmo73 New Member

    how do you check mail.log?
     
  9. till

    till Super Moderator Staff Member ISPConfig Developer

    e.g. with the tail command:

    tail -n 200 /var/log/mail.log

    will show you the most recent 200 lines of the log
     
  10. mymmo73

    mymmo73 New Member

    I ran the command I put the file in the attachment you can check? thank you?
     

    Attached Files:

  11. Taleman

    Taleman Well-Known Member HowtoForge Supporter

    You should read the mail log yourself. I do not know which partst of that long log are relevant to sending or receiving.
    Send a mail to somewhere you can read, and monitor what happens in mail.log for that message. Then do the same when your host receives a message from somewhere else.
    You can even keep the mail.log running in a terminal window like this:
    Code:
    tail -f /var/log/mail.log
    But for successful mail server, you need a hosting where ports necessary for e-mail delivery are NOT BLOCKED. Also, for other mail-server to accept mails your server sends, your server should have in name service the $myhostname your mail server software uses and reverse DNS PTR record that matches that IP-number. And have MX-record that points to your mail server.
    https://www.howtoforge.com/community/threads/please-read-before-posting.58408/
    https://www.howtoforge.com/tutorial...vice-with-ispconfig/#nbspreverse-name-service
    https://www.howtoforge.com/community/threads/mail-send-and-receive-problem.82204/
     

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