How to reset the statistics of a reseller?

Discussion in 'General' started by vaio1, Oct 29, 2009.

  1. vaio1

    vaio1 ISPConfig Developer ISPConfig Developer

    Hi Falko and Till,

    I have a problem in order to login as reseller in my ISPConfig installation. Seems that I cannot login because the reseller has uses more traffic than I want to assign to him but I am not assigning to him nothing, I am trying to change only the password.

    This is the message that I can see after the click on the save button inside the Reseller details page:

    The reseller already uses more traffic than you want to assign to him.

    Code:
    Sites used:  	14 of unlimited
    Diskspace used: 	1800 MB of 3000 MB
    Users used: 	16 of unlimited
    Domains used: 	30 of unlimited
    Master Zones created: 	0 of unlimited
    Slave Zones created: 	0 of unlimited
    Databases created: 	5 of 25
    
    thanks
     
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    The reseller login is not bound to any traffic limitation. Even if he had used more traffic he is staill able to login into ispconfig interface. The traffic limit is only applied to the websites and not the ispconfig login.
     
  3. vaio1

    vaio1 ISPConfig Developer ISPConfig Developer

    So, why I can see that error?
     
  4. till

    till Super Moderator Staff Member ISPConfig Developer

    Please post the exact error message and where you see it.
     
  5. vaio1

    vaio1 ISPConfig Developer ISPConfig Developer

    Good morning Till,

    yes it is already written in the first message:
    Code:
    The reseller already uses more traffic than you want to assign to him.
     
  6. till

    till Super Moderator Staff Member ISPConfig Developer

    See you post:

    Ok, but this message defiantely does not apper when the reseller login is not possible. This error might appaer in the reseller form when you are already logged in as admin user but it can never appaer in the login form when you are not logged in and try to login as this reseller as you claimed above.

    So, how many traffic did you assign to this reseller on the limits tab?
     
  7. vaio1

    vaio1 ISPConfig Developer ISPConfig Developer

    Sorry I have explain you in a bad way. I mean that when this particular reseller login a simple error login message appears. When I try to reset a password for him the message posted appears.

    I have set:

    Code:
    Diskspace MB:  4500
    Traffic MB: 2500
    thanks for your help :)
     
  8. vaio1

    vaio1 ISPConfig Developer ISPConfig Developer

    A reseller of mine is blocked by the ISPConfig login. If I try to reset his password as ADMINISTRATOR I get the message : "The reseller already uses more traffic than you want to assign to him.".

    what have I do?!
     
  9. till

    till Super Moderator Staff Member ISPConfig Developer

    Set the traffic limit to a higher value.
     
  10. vaio1

    vaio1 ISPConfig Developer ISPConfig Developer

    Hi again,

    I have set traffic limit as unlimited and the change of the password works! Now, how can I set the new value if it say me that the reseller uses the server in this way?

    Code:
    Month  	Web  	FTP  	Mail  	Overall
    Overall:  	107679.83  	534.64  	2020.57  	110235.03
    

    thanks
     
  11. till

    till Super Moderator Staff Member ISPConfig Developer

    The min. value that you can set is: 110236

    or you have to wait until the next month.
     
  12. vaio1

    vaio1 ISPConfig Developer ISPConfig Developer

    Nothing to do!
    If I set the value suggested I get this error:

    The reseller already uses more traffic than you want to assign to him.
     
  13. markbecken09

    markbecken09 New Member

    Hi,

    Does anyone know how to reset the statistics in Webmin. OS is Centos 4, using the very latest version of spamassasin.
     

Share This Page