Hi, I've been tasked to move a website from a host that has ISPConfig to another host. This is my first contact with ISPConfig. TL;DR: how do I obtain a complete tar.gz of the website? Meaning website files, DB,, DB users, mails, FTP users... basically everything. I tried creating new DB user - cannot log in phpmyadmin with it to make a copy of DB, it says wrong user/pass, I tried multiple stuff and multiple users. I tried to create a FTP user but the "web site" cited under on the FTP User form does not exist - or so says Filezilla. There's no info on port number, FTP/SFTP option, authentication options, host URL... nothing. I also checked backups - none existing, so I set daily backups but it doesn't state anywhere when exactly these backups will be performed, what do they actually back up and in what format. After searching and reading a lot on this forum, I see I don't have to use domain secret as I initially thought, will just change DNS nameservers ones the move is complete. Please help, kind regards.