Hi Some background: I have a Linux VPS hosted, 'limited' linux admin knowledge so I installed ISPConfig to 'solve' the trivial things like creating new websites etc. the purpose of my VPS is to host 5-10 websites that is in development and as each site is done it will be moved to another server. here is what I have done: Installed Ubuntu Then used a 'script' (https://github.com/servisys/ispconfig_setup) to install all. I then created a client and 1 site, one ftp account and 1 shell account in name.com i pointed the DNS to the VPS (ping etc is giving the correct answer) FTP user cannot access: tried using FileZilla: Code: Status: Resolving address of xxx.xxx.xxx Status: Connecting to xxx.xx.xx.xx:21... Status: Connection established, waiting for welcome message... Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- Response: 220-You are user number 1 of 50 allowed. Response: 220-Local time is now 10:29. Server port: 21. Response: 220-This is a private system - No anonymous login Response: 220-IPv6 connections are also welcome on this server. Response: 220 You will be disconnected after 15 minutes of inactivity. Command: AUTH TLS Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server Shell users cannot login either, getting the error that 'Permission denied'