Ftp Passwords not working

Discussion in 'General' started by fireshard, Aug 22, 2012.

  1. fireshard

    fireshard New Member


    I've recently installed ISPConfig on an Ubuntu virtual server and it says that all services are working in the monitor tab of ISPConfig, but when I created an ftp account and tried to logon with Filezilla, it told me the password was incorrect and I check if it was the wrong password, but it is not, does anyone know how to fix this issue ?

    Thank you in advance.

    Text from Filezilla, with hostname and IP removed.
    Status: Resolving address of hostname.domain.tld
    Status: Connecting to *.*.*.*:21...
    Status: Connection established, waiting for welcome message...
    Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    Response: 220-You are user number 1 of 50 allowed.
    Response: 220-Local time is now 20:39. Server port: 21.
    Response: 220-This is a private system - No anonymous login
    Response: 220-IPv6 connections are also welcome on this server.
    Response: 220 You will be disconnected after 15 minutes of inactivity.
    Command: USER creatures_wsftp
    Response: 331 User creatures_wsftp OK. Password required
    Command: PASS ********
    Response: 530 Login authentication failed
    Error: Critical error
    Error: Could not connect to server
  2. yuro

    yuro New Member

    I'm having the same problem as well. Same scenario too. Ubuntu VM, fresh install.
  3. Croydon

    Croydon ISPConfig Developer ISPConfig Developer

    Please have a look in the server logs (ftp-server log, syslog, auth.log) if there are any messages during login try.
  4. yuro

    yuro New Member

    from /var/log/auth.log

    Here's what seems to be the issue. Seems Jailkit is the problem, but not sure what to do.

    from /var/log/auth.log
    Aug 24 14:55:30 server1 sshd[3760]: Accepted password for [client_user] from port 53909 ssh2
    Aug 24 14:55:30 server1 sshd[3760]: pam_unix(sshd:session): session opened for user [client_user] by (uid=0)
    Aug 24 14:55:31 server1 sshd[3878]: subsystem request for sftp by user [client_user]
    Aug 24 14:55:31 server1 jk_chrootsh[3879]: now entering jail /var/www/clients/client1/web1 for user [client_user] (5004) with arguments -c /usr/lib/openssh/sftp-server
    Aug 24 14:55:31 server1 sshd[3760]: pam_unix(sshd:session): session closed for user [client_user]
  5. yuro

    yuro New Member

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