FTP Login Problems

Discussion in 'Installation/Configuration' started by sfang125, Apr 7, 2010.

  1. sfang125

    sfang125 New Member

    Hello all. I am using ISPConfig 3, and I am having problems logging into my websites respective FTP areas to insert my already existing websites. I have used FTP://, FTPS://, and even inserted th usernames in the ftp://username configuration. I'm not sure what I am doing wrong here, but I will say that this is the first time I have used this software. Can someone shine some light on my situation please?!? :confused:
     
  2. till

    till Super Moderator Staff Member ISPConfig Developer

  3. sfang125

    sfang125 New Member

    pureFTPd Enabled results

    Here are the results as per the website you requested me to follow. I hope that I did it right... but it seems that there is nothing in the syslog that says anythign about pureFTPd:

    Restarting ftp server: Running: /usr/sbin/pure-ftpd-mysql-virtualchroot -l mysql:/etc/pure-ftpd/db/mysql.conf -l pam -u 1000 -O clf:/var/log/pure-ftpd/transfer.log -E -b -A -B
    [email protected]:/home/marcus# tail -n 100 /var/log/syslog
    Apr 8 23:16:29 ns1 amavis[2195]: Internal decoder for .zip
    Apr 8 23:16:29 ns1 amavis[2195]: No decoder for .7z tried: 7zr, 7za, 7z
    Apr 8 23:16:29 ns1 amavis[2195]: No decoder for .rar tried: unrar-free
    Apr 8 23:16:29 ns1 amavis[2195]: Found decoder for .arj at /usr/bin/arj
    Apr 8 23:16:29 ns1 amavis[2195]: Found decoder for .arc at /usr/bin/nomarch
    Apr 8 23:16:29 ns1 amavis[2195]: Found decoder for .zoo at /usr/bin/zoo
    Apr 8 23:16:29 ns1 amavis[2195]: No decoder for .lha
    Apr 8 23:16:29 ns1 amavis[2195]: No decoder for .doc tried: ripole
    Apr 8 23:16:29 ns1 amavis[2195]: Found decoder for .cab at /usr/bin/cabextract
    Apr 8 23:16:29 ns1 amavis[2195]: No decoder for .tnef
    Apr 8 23:16:29 ns1 amavis[2195]: Internal decoder for .tnef
    Apr 8 23:16:29 ns1 amavis[2195]: Found decoder for .exe at /usr/bin/arj
    Apr 8 23:16:29 ns1 amavis[2195]: Using primary internal av scanner code for ClamAV-clamd
    Apr 8 23:16:29 ns1 amavis[2195]: Found secondary av scanner ClamAV-clamscan at /usr/bin/clamscan
    Apr 8 23:16:30 ns1 amavis[2195]: Creating db in /var/lib/amavis/db/; BerkeleyDB 0.34, libdb 4.6
    Apr 8 23:16:31 ns1 mysqld_safe[2268]: started
    Apr 8 23:16:31 ns1 mysqld[2272]: 100408 23:16:31 InnoDB: Started; log sequence number 0 43665
    Apr 8 23:16:31 ns1 mysqld[2272]: 100408 23:16:31 [Note] /usr/sbin/mysqld: ready for connections.
    Apr 8 23:16:31 ns1 mysqld[2272]: Version: '5.0.75-0ubuntu10.3' socket: '/var/run/mysqld/mysqld.sock' port: 3306 (Ubuntu)
    Apr 8 23:16:32 ns1 /etc/mysql/debian-start[2319]: Upgrading MySQL tables if necessary.
    Apr 8 23:16:33 ns1 /etc/mysql/debian-start[2324]: Looking for 'mysql' as: /usr/bin/mysql
    Apr 8 23:16:33 ns1 /etc/mysql/debian-start[2324]: Looking for 'mysqlcheck' as: /usr/bin/mysqlcheck
    Apr 8 23:16:33 ns1 /etc/mysql/debian-start[2324]: This installation of MySQL is already upgraded to 5.0.75, use --force if you still need to run mysql_upgrade
    Apr 8 23:16:33 ns1 /etc/mysql/debian-start[2334]: Checking for insecure root accounts.
    Apr 8 23:16:33 ns1 /etc/mysql/debian-start[2338]: Triggering myisam-recover for all MyISAM tables
    Apr 8 23:16:34 ns1 spamd[2331]: logger: removing stderr method
    Apr 8 23:16:34 ns1 kernel: [ 29.024728] ip_tables: (C) 2000-2006 Netfilter Core Team
    Apr 8 23:16:35 ns1 kernel: [ 29.104499] nf_conntrack version 0.5.0 (8055 buckets, 32220 max)
    Apr 8 23:16:35 ns1 kernel: [ 29.104784] CONFIG_NF_CT_ACCT is deprecated and will be removed soon. Please use
    Apr 8 23:16:35 ns1 kernel: [ 29.104789] nf_conntrack.acct=1 kernel paramater, acct=1 nf_conntrack module option or
    Apr 8 23:16:35 ns1 kernel: [ 29.104792] sysctl net.netfilter.nf_conntrack_acct=1 to enable it.
    Apr 8 23:16:42 ns1 authdaemond: modules="authmysql", daemons=5
    Apr 8 23:16:42 ns1 authdaemond: Installing libauthmysql
    Apr 8 23:16:42 ns1 authdaemond: Installation complete: authmysql
    Apr 8 23:16:43 ns1 mydns[2989]: mydns 1.2.8.27 started Thu Apr 8 23:16:43 2010 (listening on 3 addresses)
    Apr 8 23:16:44 ns1 postfix/master[3062]: daemon started -- version 2.5.5, configuration /etc/postfix
    Apr 8 23:16:44 ns1 kernel: [ 38.689824] warning: `pure-ftpd-mysql' uses 32-bit capabilities (legacy support in use)
    Apr 8 23:16:45 ns1 /usr/sbin/cron[3201]: (CRON) INFO (pidfile fd = 3)
    Apr 8 23:16:45 ns1 /usr/sbin/cron[3202]: (CRON) STARTUP (fork ok)
    Apr 8 23:16:46 ns1 /usr/sbin/cron[3202]: (CRON) INFO (Running @reboot jobs)
    Apr 8 23:16:49 ns1 spamd[2380]: spamd: server started on port 783/tcp (running version 3.2.5)
    Apr 8 23:16:49 ns1 spamd[2380]: spamd: server pid: 2380
    Apr 8 23:16:49 ns1 spamd[2380]: spamd: server successfully spawned child process, pid 3233
    Apr 8 23:16:49 ns1 spamd[2380]: spamd: server successfully spawned child process, pid 3234
    Apr 8 23:16:49 ns1 spamd[2380]: prefork: child states: II
    Apr 8 23:17:01 ns1 console-kit-daemon[3276]: WARNING: cannot initialize libpolkit, some functionality will not be available
    Apr 8 23:17:01 ns1 /USR/SBIN/CRON[3352]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:17:01 ns1 /USR/SBIN/CRON[3354]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly)
    Apr 8 23:18:01 ns1 /USR/SBIN/CRON[3376]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:19:01 ns1 /USR/SBIN/CRON[3393]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:20:01 ns1 /USR/SBIN/CRON[3424]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:20:01 ns1 /USR/SBIN/CRON[3427]: (root) CMD ([ -x /usr/sbin/update-motd ] && /usr/sbin/update-motd 2>/dev/null)
    Apr 8 23:20:01 ns1 /USR/SBIN/CRON[3428]: (getmail) CMD (/usr/local/bin/run-getmail.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:20:02 ns1 pure-ftpd: ([email protected]) [INFO] New connection from localhost
    Apr 8 23:20:02 ns1 pure-ftpd: ([email protected]) [INFO] Logout.
    Apr 8 23:20:02 ns1 mydns[2990]: read_tcp_length: no data for fd 8: ::1: Client closed TCP connection
    Apr 8 23:20:02 ns1 pop3d: Connection, ip=[::1]
    Apr 8 23:20:02 ns1 pop3d: Disconnected, ip=[::1]
    Apr 8 23:20:02 ns1 imapd: Connection, ip=[::1]
    Apr 8 23:20:02 ns1 imapd: Disconnected, ip=[::1], time=0
    Apr 8 23:20:03 ns1 postfix/smtpd[3452]: connect from localhost.localdomain[127.0.0.1]
    Apr 8 23:20:03 ns1 postfix/smtpd[3452]: lost connection after CONNECT from localhost.localdomain[127.0.0.1]
    Apr 8 23:20:03 ns1 postfix/smtpd[3452]: disconnect from localhost.localdomain[127.0.0.1]
    Apr 8 23:20:36 ns1 ntpd[1731]: synchronized to 91.189.94.4, stratum 2
    Apr 8 23:20:36 ns1 ntpd[1731]: kernel time sync status change 0001
    Apr 8 23:21:01 ns1 /USR/SBIN/CRON[3559]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:22:01 ns1 /USR/SBIN/CRON[3576]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:23:01 ns1 /USR/SBIN/CRON[3593]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:24:01 ns1 /USR/SBIN/CRON[3610]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:25:01 ns1 /USR/SBIN/CRON[3634]: (getmail) CMD (/usr/local/bin/run-getmail.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:25:01 ns1 /USR/SBIN/CRON[3636]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:25:01 ns1 pure-ftpd: ([email protected]) [INFO] New connection from localhost
    Apr 8 23:25:01 ns1 pure-ftpd: ([email protected]) [INFO] Logout.
    Apr 8 23:25:01 ns1 pop3d: Connection, ip=[::1]
    Apr 8 23:25:01 ns1 pop3d: Disconnected, ip=[::1]
    Apr 8 23:25:01 ns1 imapd: Connection, ip=[::1]
    Apr 8 23:25:01 ns1 imapd: Disconnected, ip=[::1], time=0
    Apr 8 23:25:01 ns1 postfix/smtpd[3649]: connect from localhost.localdomain[127.0.0.1]
    Apr 8 23:25:01 ns1 postfix/smtpd[3649]: lost connection after CONNECT from localhost.localdomain[127.0.0.1]
    Apr 8 23:25:01 ns1 postfix/smtpd[3649]: disconnect from localhost.localdomain[127.0.0.1]
    Apr 8 23:26:01 ns1 /USR/SBIN/CRON[3685]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:27:01 ns1 /USR/SBIN/CRON[3702]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:28:01 ns1 /USR/SBIN/CRON[3719]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:29:02 ns1 /USR/SBIN/CRON[3736]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:30:01 ns1 /USR/SBIN/CRON[3774]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:30:01 ns1 /USR/SBIN/CRON[3777]: (getmail) CMD (/usr/local/bin/run-getmail.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:30:01 ns1 /USR/SBIN/CRON[3779]: (root) CMD ([ -x /usr/sbin/update-motd ] && /usr/sbin/update-motd 2>/dev/null)
    Apr 8 23:30:01 ns1 pure-ftpd: ([email protected]) [INFO] New connection from localhost
    Apr 8 23:30:01 ns1 pure-ftpd: ([email protected]) [INFO] Logout.
    Apr 8 23:30:01 ns1 pop3d: Connection, ip=[::1]
    Apr 8 23:30:01 ns1 pop3d: Disconnected, ip=[::1]
    Apr 8 23:30:01 ns1 imapd: Connection, ip=[::1]
    Apr 8 23:30:01 ns1 imapd: Disconnected, ip=[::1], time=0
    Apr 8 23:30:01 ns1 postfix/smtpd[3800]: connect from localhost.localdomain[127.0.0.1]
    Apr 8 23:30:01 ns1 postfix/smtpd[3800]: lost connection after CONNECT from localhost.localdomain[127.0.0.1]
    Apr 8 23:30:01 ns1 postfix/smtpd[3800]: disconnect from localhost.localdomain[127.0.0.1]
    Apr 8 23:31:01 ns1 /USR/SBIN/CRON[3907]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:32:01 ns1 /USR/SBIN/CRON[3924]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:33:01 ns1 /USR/SBIN/CRON[3943]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
    Apr 8 23:34:01 ns1 /USR/SBIN/CRON[4007]: (root) CMD (/usr/local/ispconfig/server/server.sh > /dev/null 2>> /var/log/ispconfig/cron.log)
     
  4. sfang125

    sfang125 New Member

    Still having problems...

    I am new to ISPConfig all together, and am still having FTP issues... Can someone please help me out? At most tell me how the format of the login should go (see original post). I'd appreciate all help I could get.
     
  5. till

    till Super Moderator Staff Member ISPConfig Developer

    The log output above does not contain a FTP login attempt from a FTP user. Please try to login to pure-ftpd with a ftp client and then post the pure-ftpd lines that got added by this attempt in the log file.
     
  6. sfang125

    sfang125 New Member

    Just rteied to login via PSFTP

    Ok. Here's the output from an attempt that I just made. It seems that it's not recognising the username that I have created in ISPConfig3. This is where it gets blurry to me. I tried to login through "PSFTP" (Putty type thing), and it lets me login with my system login, but not the accounts that I made with ISPConfig. What's going on here?

    Apr 12 13:05:02 ns1 pure-ftpd: ([email protected]) [INFO] New connection from localhost
    Apr 12 13:05:02 ns1 pure-ftpd: ([email protected]) [INFO] Logout.
    Apr 12 13:05:02 ns1 pop3d: Connection, ip=[::1]
    Apr 12 13:05:02 ns1 pop3d: Disconnected, ip=[::1]
    Apr 12 13:05:02 ns1 imapd: Connection, ip=[::1]
    Apr 12 13:05:02 ns1 imapd: Disconnected, ip=[::1], time=0
    Apr 12 13:05:02 ns1 postfix/smtpd[4324]: connect from localhost.localdomain[127.0.0.1]
    Apr 12 13:05:02 ns1 postfix/smtpd[4324]: lost connection after CONNECT from localhost.localdomain[127.0.0.1]
    Apr 12 13:05:02 ns1 postfix/smtpd[4324]: disconnect from localhost.localdomain[127.0.0.1]
     
  7. till

    till Super Moderator Staff Member ISPConfig Developer

    The above login line is not from your login attempt. The line is from the ispconfig system check which checks all services every 5 minutes.
     
  8. sfang125

    sfang125 New Member

    Ok. Well, do I get the output from syslog as the tutorial that you linked to about enabling verbose mode says, or do I get it from somewhere else? I a little confused... I don't know where to find things in my system all the time, as syslog is usually where I find all my problems.... I'm still learning my way around!
     
  9. sfang125

    sfang125 New Member

    Is using proftp an option in ISPConfig3? I never had any problems with that one! :)
     
  10. till

    till Super Moderator Staff Member ISPConfig Developer

    You look at the correct logfile as it contains the system checks for pure-ftpd. So pure-ftpd is running and working fine and also logging correctly.

    Your problem is that you do not connect to this server with FTP, you seem to connect to a different server. Otherwise the login attemps would show up in the syslog. Please try to use the IP address of your server in the FTP client and not a domain name or the server hostname. You can also try to use passive and active FTP mode and make sure that you have no firewall started on the server.

    No. Proftpd is not supported by ispconfig and it would not solve your problem as the ftp daemon is not the source of the problem.
     
  11. sfang125

    sfang125 New Member

    FTP isn't logging anything

    I have tried every FTP user I have listed under ISPConfig 3, and it is not logging my attempts, nor is it allowing me to log in under any username I have created. I can however log in via my initial username that I created when I first set up the machine.
    I have no firewall up (unless ISPConfig3 installs one that I don't know about), and teh only other machine I have set up that uses FTp is the machine that I am trying to migrate my local website from to the new machine that has ISPConfig on it. I have tried logging in via the IP addtess, as well as shutting down my current web-server to try to access my ISPConfig Machine. I have tried to login from my windows machine as well as my Ubuntu Machines. I am running Ubuntu 9.04 Server on the problem machine if that helps...
    :confused: Not entirely sure where to go from here... Should I try a complete reinstall? It's a fresh load, so I'm not losing anything (but I think that a reload would be the chump way out ;) ) What do you think, Till?
     
  12. till

    till Super Moderator Staff Member ISPConfig Developer

    Please post the output of:

    netstat -tap | grep ftp
     

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