FTP Auth Error

Discussion in 'Server Operation' started by Dave B, Aug 24, 2021.

  1. Dave B

    Dave B Member

    Evening all,

    I am trying to FTP to my server via Filezilla and I'm getting the below error.

    I have confirmed the username and password are correct as they haven't yet been changed from the same details I use to access putty.

    Does anyone have any ideas on how I can resolve this?
  2. Jesse Norell

    Jesse Norell ISPConfig Developer Staff Member ISPConfig Developer

    Note that quite often the database of users backing ftp and ssh are different, though they don't have to be. Eg. you could have a system user in /etc/passwd which is used by both sshd and ftpd, but quite often either or both of those services use virtual users configured in various ways. I'd start by resetting the ftp user's password, and check syslog for other errors showing up at the same time. To try to look into it any further would require a lot more info, eg. what OS are you running, what ftp server, and how is it configured?
    Dave B likes this.

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