Error 503 Service Unavailable

Discussion in 'General' started by mbascombe, Oct 14, 2009.

  1. mbascombe

    mbascombe Member HowtoForge Supporter

    HI all I hope I'm posting in the right section. I had my server up and running and think I made a boobo by installing atmail with the intention of removing squirrelmail. I was able to get it up and running but was unable to receive any mail so did an uninstall using apt-get uninstall atmail. Now I'm having a problem accessing my websites and email. I'm able to ping/dig my web address but can't access my sites. getting error 503 Service Unavailable. can't even access my ISPConfig 3 control panel.

    Can anyone help me get my service back up and running please.
    PS. I'm using Ubuntu 9.04 with ISPConfig 3
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    Please take a look at the apache error log.
  3. miltonhork

    miltonhork New Member

    Your Web server is effectively 'closed for repair'. It is still functioning minimally because it can at least respond with a 503 status code, but full service is impossible i.e. your Web site is simply unavailable. There are a myriad possible reasons for this, but generally it is because of some human intervention by the operators of your Web server machine. You can usually expect that someone is working on the problem, and normal service will resume as soon as possible.
    Please contact the system operators of your Web site (e.g. your ISP) to determine why the service is down. They will be in a much better position to help you than we are for this type of error.
  4. mbascombe

    mbascombe Member HowtoForge Supporter

    Thank for your input Milton, but I am actually the owner and operator of the website and server and a bit lost as to what really happen. I can still receive my email via my phone but can't access the website, email or ISPConfig control panel.
  5. till

    till Super Moderator Staff Member ISPConfig Developer

    Please look at the error log as I suggested above.
  6. mbascombe

    mbascombe Member HowtoForge Supporter

    After looking in the Apache2 error log, I was directed to suexec log which told me there a user mismatch using atmail instead of www-data. I was able to restore my apache2.conf files from the backup created by atmail.
    I'm now able to access my site normally but wondering if there was anything else I needed to do.

    PS. Is there a command that will enable me to search for any instance of atmail on my system and remove it.

    Thanks guys

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