Email notification when client open ticket support

Discussion in 'Feature Requests' started by laptop_user, Oct 6, 2011.

  1. laptop_user

    laptop_user Member


    I hope ISPC developer can implement this feature. When client send support message via Help module, the system will send the full message or notification to the administrator email account.

    Thank you
  2. zbuzanic

    zbuzanic Member

    Also mail notifications could be sent to clients when admin/reseller responds.
  3. Antennipasi

    Antennipasi ISPConfig Developer ISPConfig Developer

    +1 for this.
    So far i have addressed this by disabling whole ticket system, but it would be nice to use at least communicating with resellers. They seem to have actual questions every now and then.
  4. pititis

    pititis Member

    +1 to this feature
  5. teoverton

    teoverton New Member

    +1 Yes Please. The message system as far as I can see is dead without some sort of notification. An email notification is the most obvious way forward.

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