DNS not working - was working before

Discussion in 'Server Operation' started by brisk, Oct 25, 2017.

  1. brisk

    brisk Member

    My server name is server1.mycorp.com with ip This is my ISPConfig server.
    There is another server, server.mycorp.com with ip This is my cpanel/whm server on another host.
    the domain was registered at godaddy.com
    On godaddy I had set customer DNS for mycorp.com to ns1 and ns2,
    on GoDaddy I set glue record ns1 and ns2 point to (which is my cpanel/whm server)
    on godaddy I also set glue record ns5 and ns6 to (which is my ISPConfig server)
    On godaddy I set my other domain www.other.com's dns to ns5.mycorp.com and ns6.mycorp.com

    the above config was working fine.
    1 week ago, I started to move my domains to namecheap.
    so mycorp.com is managed at namecheap now.
    I set custom DNS for mycorp.com to ns1.mycorp.com and ns2.mycorp.com (I forgot whether I manually set it or got transferred from godaddy)
    but I also manually set private dns (this is how namecheap calls glue record) to have ns1 and ns2.mycorp.com point to and ns5/ns6.mycorp.com point to
    then my domain www.other.com's dns is still ns5/ns6.mycorp.com

    It has been working fine until a couple hours ago, I woke up for something else and suddenly found out that www.other.com is not working, because dns error. I checked the ISPConfig server( which is also where I host other.com as well), it is up and running for 9 days, all services are up. I rebooted the server, still the same.

    So I contacted namecheap, and I was told the settings on their end is fine. But they told me ns5 and ns6.mycorp.com do not show A record IP.
    But I do have ns5 and ns6 pointed to in my ISPConfig.

    So I don't know if customer DNS settings of mycorp.com plays a role or not, so I changed the custom dns settings for mycorp.com from ns1/ns2.mycorp.com to ns5/ns6.mycorp.com, but it didn't help.

    Now the strange thing is, I have other two servers, one is a cheap vps from a different company at a different city, another one is with in the same host company they all can ping and resolve www.other.com and ns5/ns6.mycorp.com
    But my windows machine (and namecheap CSRs machine) cannot.

    What is the problem? why it works on some of the machines but not others?
    Do you gues spot any issues in my configuration?

  2. brisk

    brisk Member

    One question, see my server name is server1.mycorp.com, and I also run DNS on it, besides to have glue record of ns5 and ns6 added at my domain registrant to point ns5.mycorp.com and ns6.mycorp.com to my server's IP, do I also need to add two A records in ISPconfig for ns5 and ns6 and point them to server's IP? If I do, do I use name ns5 and ns6 or "ns5.mycorp.com." and "ns6.mycorp.com." in the name field?

  3. HSorgYves

    HSorgYves Active Member HowtoForge Supporter

    Real domain names would help here. Besides it makes no sense to point ns1/ns2 to the same machine, same for ns5/ns6.

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