Can't install Joomla/Prestashop Extensions and Themes

Discussion in 'General' started by kareemhali, Mar 19, 2013.

  1. kareemhali

    kareemhali New Member


    My server runs on latest ISPconfig version with Apache, Mysql and PHP of course..

    I have more than one site on the server, static HTML, Joomla and Prestashop sites.

    I can't install any addon on Joomla or prestashop. When I try that, I get this error on both cases:

    ISPconfig Error.jpg

    On all my sites, I am using Fast-CGI with SuEXEC ticked.

    Any help ?

  2. almere

    almere Member HowtoForge Supporter

    please, run
    tail -f /var/www/
    and show us the output.

    Simple reasons:
    1) If it's going about joomla, it could be /tmp directory permissions.
    2) You have wrong timeout settings at your server
  3. kareemhali

    kareemhali New Member

    Thank you for your reply. I tailed the log and first it gave an error about the favicon.ico missing and I fixed that by uploading a favicon, then it gave another error:

    [Tue Mar 19 22:30:40 2013] [error] [client] File does not exist: /var/www/mydomain/web/favicon.ico
    [Tue Mar 19 22:30:40 2013] [error] [client] File does not exist: /var/www/mydomain/web/favicon.ico
    [Tue Mar 19 22:31:55 2013] [warn] [client] mod_fcgid: HTTP request length 133918 (so far) exceeds MaxRequestLen (131072), referer: http://mydomain/administrator/index.php?option=com_installer

    If this is a timeout, I'm not sure how to change that. I'll keep looking and hope someone can shorten my looking time :)
  4. kareemhali

    kareemhali New Member

    It appears that I needed to increase the filesize upload to the server as it was limited to 2M. Thanks to this guide I managed to get it working!.

    Thanks for the advise to check the log file, don't know why I never thought of that.


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