Cancellation instructions do not work

Discussion in 'Forum Suggestions' started by rnmixon, Aug 20, 2009.

  1. rnmixon

    rnmixon New Member

    Hello, after a couple of months I need to cancel my subscription, but am having difficulty doing so.

    The instructions at http://www.howtoforge.com/subscription do not match up with the way that PayPal pages currently look. That's understandable, things change.

    But when I login to my PayPal account and find the payment from "projektfarm GmbH" it does not show up as a subscription, but as a regular payment with currency conversion from Euros to Dollars (I'm in the US obviously).

    How do we cancel now?

    Thank you - Richard
     
  2. till

    till Super Moderator Howtoforge Staff HowtoForge Supporter ISPConfig Developer

    You have to select the timespan in the paypal history were you ordered the initial subscription, then you will get the subscription item in the list.
     

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