3rd party billing company can't FTP my site

Discussion in 'Installation/Configuration' started by cap10kirk, Feb 5, 2007.

  1. cap10kirk

    cap10kirk New Member

    I use CCBill for my third party billing company. I have absolutly no problems with the server, except for this wierd issue with CCBill. They are telling me that they can't connect to the server because of a time out error. For whatever reason, they can't FTP on their end. I can FTP all day long. It's not a firewall problem. I have no clue. and they aren't helping either. Any ideas on what the problem could be?

    I'm not sure if they can ssh it. The server is not behind a firewall. I did not install a software firewall. Here is the error log:

    *** CuteFTP Pro 3.3 - build Aug 25 2003 ***

    STATUS:> Getting listing ""...
    STATUS:> Resolving host name www.mysite.com...
    STATUS:> Host name www.mysite.com resolved: ip = 12.34.56.789.
    STATUS:> Connecting to ftp server www.mysite.com:21 (ip = 12.34.56.789)...
    STATUS:> Socket connected. Waiting for welcome message...
    220 ProFTPD 1.3.0 Server (Debian) [::ffff:12.34.56.789]
    STATUS:> Connected. Authenticating...
    COMMAND:> USER web1_mysite
    331 Password required for web1_mysite.
    COMMAND:> PASS *****
    230 User web1_mysite logged in.
    STATUS:> Login successful.
    COMMAND:> PWD
    257 "/var/www/web1" is current directory.
    STATUS:> Home directory: /var/www/web1
    COMMAND:> FEAT
    211-Features:
    MDTM
    REST STREAM
    SIZE
    211 End
    STATUS:> This site supports features.
    STATUS:> This site supports SIZE.
    STATUS:> This site can resume broken downloads.
    COMMAND:> REST 0
    350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
    COMMAND:> PASV
    ERROR:> Timeout (60000 ms) occurred on receiving server response.
    ERROR:> Failed to establish data socket.

    Thanks in advance fellas,
    Kirk
     
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    Is your server in a datacenter or hosted behind a router?
     
  3. cap10kirk

    cap10kirk New Member

    No, the server is in my home. I have not yet put a router in front of it. My cable modem is a gateway type of modem. I have a static IP address that goes straight through to the server.

    Thanks again,
    Kirk
     
  4. cap10kirk

    cap10kirk New Member

  5. falko

    falko Super Moderator ISPConfig Developer

    As far as I understand it it's not a server problem, but a problem with CuteFTP, so the CCBill guys have to change their CuteFTP settings.
     
  6. cap10kirk

    cap10kirk New Member

    You are right. I did get the issue resolved.

    Thanks guys,
    kirk
     

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